Integrate with Call Recording / Transcription Software to allow feedback to be captured
With the rise of Call Recording and Call Transcription Software like Otter (used by Zoom), Gong.io and Chorus.ai Uservoice should be able to integrate with these platforms which could allow users to say a key phrase like "thats a great suggestion, let me take a note" which would trigger the feedback to be noted.
Because services like these transcribe calls, the transcription could provide context for the Admin to make the next appropriate actions (Create a new idea, add to existing, etc).
Adam Brener
shared this idea
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Emily Reidy commented
We would find great value in a Gong integration. Is this anywhere on your roadmap?
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Mark Hamilton commented
We need a gong to UV idea integration!
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AdminAaron Lapierre
(Admin, UserVoice)
commented
Provide a way to capture feedback via audio channels (ie Alexa, Google Home, etc) and transcribe the voice to text for submission into UserVoice.