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Emily Reidy

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  1. 1 vote

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    0 comments  ·  General Feedback » Ideas  ·  Admin →
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    Emily Reidy shared this idea  · 
  2. 15 votes

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  3. 8 votes

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  4. 19 votes

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  5. 5 votes

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  6. 3 votes

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  7. 2 votes

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    Emily Reidy shared this idea  · 
  8. 6 votes

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  9. 1 vote

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    0 comments  ·  General Feedback » Ideas  ·  Admin →
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    Emily Reidy shared this idea  · 
  10. 3 votes

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    Emily Reidy supported this idea  · 
  11. 24 votes

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    Emily Reidy commented  · 

    As an Admin, I want to assign an importance level for each piece of feedback in an Idea. I should be able to edit the importance level for a piece of feedback at a later time, even after submission.

    Emily Reidy supported this idea  · 
  12. 2 votes

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  13. 8 votes

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    Emily Reidy supported this idea  · 
  14. 2 votes

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    Emily Reidy shared this idea  · 
  15. 11 votes

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    Emily Reidy commented  · 

    It would be great if when I @mention someone in an internal comment in UserVoice, they get notified via Slack. It would also be beneficial for when I assign them as the Assignee (custom field), if they were notified in Slack.

    Emily Reidy supported this idea  · 
  16. 3 votes

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    Emily Reidy supported this idea  · 
  17. 8 votes

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    Emily Reidy commented  · 

    It would be beneficial to set up automations for Yes/No custom fields. We have a customer field for "PM Reviewed / Updated?" and it would be helpful if this automatically turned to "Yes" when a PM updates the internal status.

    Emily Reidy supported this idea  · 
  18. 4 votes

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  19. 9 votes

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    Emily Reidy commented  · 

    Regarding Torre's follow up questions:

    1. What would you then want to use that data to do?
    It would be valuable if an Admin could search / filter on this field. For example, if I'm an Account Exec and I want to see Ideas that are associated with an account that I'm the Account Exec for, I could filter for my name on the "Account Exec" field.

    2. What action would this allow you to perform that you can't today?
    It would allow an Account Exec, Success Exec, etc. to filter on their name to see all Ideas tied to their accounts. Right now, someone from GTM has to find their accounts in the Account Insights report, and then go back to the Ideas grid and manually search for those ideas. There is no way for them to see all Ideas tied to their accounts in one view.

    Fields we want brought in from Salesforce:
    - Account Owner
    - Success Account Owner
    - Premier Support Engineer
    - Technical Account Manager
    - Product Liaison

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    Emily Reidy commented  · 

    It would be great to be able to bring in additional Account fields such as Success Exec, Account Exec, etc.

    Emily Reidy supported this idea  · 
  20. 3 votes

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    Emily Reidy commented  · 

    We use our instance as an internal instance only. Because of that, we only use the internal status update to update the status of an Idea.

    When someone clicks on an account in Account Insights and sees the associated Ideas, they should be able to see the Internal Status - not just the Public Status.

    Furthermore, it would be nice to be able to choose what fields are exposed in the Account Insights view. Ideally, we would not show the Public Status in the Account Insights view at all.

    Emily Reidy supported this idea  · 
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