General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
35 results found
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Display an account’s feedback in contributor sidebar When using the contributor sidebar, be able to pull up an account's supported suggestions, not just a user's.
13 votesGreetings from UserVoice,
We’re excited to announce that users of the contributor sidebar now have the ability to view all suggestions that are supported by an account.
https://cl.ly/64b6df/Screen%20Recording%202018-10-12%20at%2001.37%20PM.gif
Thanks,
UserVoice Product Team -
Return helpful error when idea created via sidebar has too long of a title There is a character restriction on idea titles. When you create an idea with too long of a title in the sidebar, we return an error, but it isn't clear why: https://cl.ly/43280f0B231b
This error should say something about the character limit.
4 votes -
Email request submitter when an idea's status changes A customer-facing employee has used the sidebar to capture a request for a customer. That employee would like to know when that idea's status changes. Then the employee can reach out to the customer to give them an update. Also, it let's the employee know that the feedback they submit is being heard and responded to. Perhaps send a daily summary email that would sum up status changes to all the ideas that the employee has recorded requests for - including the before and after status, forum, category, suggestion name and a link, the list of customers that they personally…
10 votesThis is live! Now we’ll keep you in the loop when the product team responds to customer feedback you enter, so you can follow up with your customers and prospects.
How does it work?
1) You enter a customer’s feedback and connect it to an idea in UserVoice. (You might do this through the Contributor Sidebar or Zendesk app, or in the admin console with ‘capture feedback’, ‘add supporter’, or ‘link this ticket to an idea’)
2) A UserVoice admin posts a status update for the idea.
3) Now you will get an email with the status update and message plus the customer feedback that you captured for the idea, so you can follow up with those customers and prospects as you see fit.Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1183483
Common questions
Q: Can I unsubscribe from these status updates?
A: Of course! Go to your UserVoice site (i.e. acme.uservoice.com) → Click… -
Allow custom account attributes / traits Allow custom account attributes / traits
104 votes -
Support custom user and account traits with the Identify feature You can pass the standard user and account traits, but sometimes you need to pass custom traits.
For example, your users have two different ID's, and you want both passed as traits.
30 votes -
Allow users to cast as many votes as they want Users should be able to cast as many votes as they want.
2 votes -
Integration with Salesforce for Feedback We are a SaaS company and want to learn quickly by giving customers the possibility to come up with ideas and feedback. Our account managers however need to know what's happening:
How much feedback does a customer give? (amount)
What's the feedback about? (content)
What's the status of ideas submitted by a customer? (planned, etc.)Can you guys make the magic happen?
I31 votesGreetings from the UserVoice Team,
A little over a week ago we announce that the availability of the UserVoice Salesforce Feedback and Opportunity Sync Integration.
We’re very excited about this feature and hope you’ve had a chance to check it out. If not, in your UserVoice admin console, go to the Integrations page in Settings to get started today.
We’d love to get your initial reaction as to how we did with this integration. Please take a minute to fill out this quick survey.
https://goo.gl/forms/qNsOo7IhicH9fTKr1
Any additional feedback you have on this integration, feel free to respond directly to this email.
Thanks,
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Remove voting limitations The limited voting numbers turned me off to participating in idea submission and feedback. If an idea works for me, I'll vote it up. If not, I won't. Why place a limitation?
3 votes -
Allow users to add attachments to comments One user creates an idea and adds an attachment, with a relevant image or document. Admin would like other users to be able to add their own images/files in response to the original idea. Right now there's no way to do that with comments.
121 votesHey everyone! Users can now add attachments to comments. If you have suggestion attachments enabled, users will now be able to add files to comments.
Want to learn more about enabling attachments? Check out our Knowledge Base article here: https://feedback.uservoice.com/admin/v3/suggestions/3014806/
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It would be great if I could create ideas on behalf of users I often get emails from users with suggestions and ideas. It would be great if I could add them to the feedback forum on their behalf (just like I can with tickets)
23 votesYou can now capture feedback on behalf of your customers using the contributor sidebar. Learn more here: https://feedback.uservoice.com/knowledgebase/articles/917820
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Allow users to subscribe to suggestions I would like to be able to "star" certain suggestions that I want to remember (if I have no more votes but want to keep tabs on interesting suggestions).
338 votes -
Option to change where the contributor sidebar appears Option to have the sidebar appear on the left side of the browser.
1 voteGreat news, there's now an official UserVoice Feedback Capture Extension! This extension will replace the sidebar for feedback capture functionality.
The extension, unlike the sidebar, does not overlay the content of the screen, and you can use the natively supported browser functionality to resize it as you like.
You can install it from the Chrome extension marketplace, and we'd love your feedback!
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Show My Requests In the contributor allow the sidebar user to see a list of all of their current requests.
1 voteHello there,
As your customer facing teams’ new home for feedback, we’re excited to get your thoughts on how the new Contributor Console helps with this need.
In particular, the “My Activity” feed enables team members to see all feedback they’ve captured and the customers they’ve captured in on behalf of.
More here:
https://community.uservoice.com/blog/new-contributor-console/ -
Import Supporters Be able to import a list of supporters for ideas, optionally passing in their specific request.
1 voteNow you can add customers to ideas in bulk with the new ‘import support/requests’. Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1169299
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4 votes
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