Allow admins to edit and customize feedback-related email templates
Allow admins to customize email templates for (some? all?) emails.
Email notifications for ideas currently add your site logo and background color. You can also change the invitation text when inviting users to your forums.
Andrew Swindells commented
This would be a big win for us. We need the ability to create custom templates that include placeholders using the Liquid methods.
Matthew Pope commented
It is not adding the background colours to notifications. This means that my white logo doesn't show, instead there is a horrible white space at the top
Inspirations Co-Ordinator commented
This would be beneficial because it would allow us to change the terminology to suit words that the organisation uses. For example, on one of our forums we would refer to a 'new idea' as a 'new Inspiration' because that's the brand of the forum that we have applied.
it would also allow users to be able to more easily distinguish between what forum the email they have received relates to, because our staff can sometimes be part of multiple forums.
[Deleted User] commented
Any news? I would like to change:
1. subject of e-mail
2. content of e-mail
3. sender of e-mail
J Connolly commented
+1, especially for changing the format of emails responding to tickets
I see that the feature request to be able to modify the text of the email has been added to the application since there were so many requests, how do you go about modifying the text?
Forum Administrator commented
We'd like to be able to modify the wording in the auto outgoing emails sent to users on status updates. We could then include company information, contact details etc... to suit us.
Jack Dunaway commented
+3 -- having control over branding, message, and tone is important to maintain consistency with my customers.
When comment/status change emails are sent out, there's no language in the email that reminds people that they must login to make comments, and can't respond via email.
doing this would be a great step toward http://uservoice.uservoice.com/forums/1-product-feedback/suggestions/214163-try-to-make-the-email-not-look-like-spam-it-need
Would be nice to be able to do this per forum instead of per account. We are implementing forums per product, that all have their own branding and really don't have a parent brand that means anything to our users.
Kai Gottschalk commented
Since we received a lot of questions and complaints from our customers, not understanding, who is contacting (possibly spamming or spoofing) them, we would be more than glad to see this feature.
Kim Logan commented
I agree with Blue Onion.
After getting customer complaints about your email, this has become a feature I really want.
Wow, now I get complaints about the language, style and format of your emails. I really would like to be able to change them.
This feature is a nice option to implement
Admin features is anice option
It doesn't have to be complicated or built into your admin UI. Just templatize the code for it, so I can spit it into my own email marketing service.
yes why not !!
Blue Onion commented
Yes I think at least a second button when sending responses like "preview e-mail" as I'm unsure what they look like to users.