Allow admins to edit and customize feedback-related email templates
Allow admins to customize email templates for (some? all?) emails.
We recently updated the look and feel of all feedback-related email templates. You can now add your brand’s colors and logo to emails sent to your customers. Learn more using the article link below. If you’re interested in changing the content within an email, we have another idea where you can add your support which is listed below.
Allow admins to edit the messaging in feedback-related email templates that are sent to end-users.
Fraser Brown commented
I would love to see this for the invitation email that whitelisted users for private forums receive too.
Our forums are all private so the invitation to whitelisted users is essentially the first things our customers experience of UserVoice.
We put so much time and effort into the branding of our forums and design of our email templates. It's such a shame that the invitation our customers get is so underwhelming.
Our customers are saying they’re not getting notifications.
We’ve found these notifications look suspicious and are therefore overlooked or quickly deleted, hence why they believe they’re not receiving them.
And to be honest, I receive phishing emails that look more legitimate than the ones our customers are receiving from UserVoice.
For example. the unique reply to email address is omail-f####D_Nemail@example.com is almost always flagged as spam/phishing.
The links in the email body are also very long and suspicious.
There is nothing in the email to suggest that it is from my company until they follow the links.
Can we change the reply to email to something like firstname.lastname@example.org. They can’t reply to it but shows that the email is from us.
Then include a customized link within the body of the email which will take the customer to their idea, so they can respond.
We would also like to include a link to the main page in the app and our companies main URL to further indicate that this is a legitimate email
Fraser Brown commented
We need more advanced formatting of text in the body of the notifications coming with status updates and email subscribed voters
It does not display site logo or color when using Email Subscribed Voters area to send emails. We would like consistency in all voter communications.
Andrew Swindells commented
This would be a big win for us. We need the ability to create custom templates that include placeholders using the Liquid methods.
Matthew Pope commented
It is not adding the background colours to notifications. This means that my white logo doesn't show, instead there is a horrible white space at the top
Inspirations Co-Ordinator commented
This would be beneficial because it would allow us to change the terminology to suit words that the organisation uses. For example, on one of our forums we would refer to a 'new idea' as a 'new Inspiration' because that's the brand of the forum that we have applied.
it would also allow users to be able to more easily distinguish between what forum the email they have received relates to, because our staff can sometimes be part of multiple forums.
[Deleted User] commented
Any news? I would like to change:
1. subject of e-mail
2. content of e-mail
3. sender of e-mail
J Connolly commented
+1, especially for changing the format of emails responding to tickets
I see that the feature request to be able to modify the text of the email has been added to the application since there were so many requests, how do you go about modifying the text?
Forum Administrator commented
We'd like to be able to modify the wording in the auto outgoing emails sent to users on status updates. We could then include company information, contact details etc... to suit us.
Jack Dunaway commented
+3 -- having control over branding, message, and tone is important to maintain consistency with my customers.
When comment/status change emails are sent out, there's no language in the email that reminds people that they must login to make comments, and can't respond via email.
doing this would be a great step toward http://uservoice.uservoice.com/forums/1-product-feedback/suggestions/214163-try-to-make-the-email-not-look-like-spam-it-need
Would be nice to be able to do this per forum instead of per account. We are implementing forums per product, that all have their own branding and really don't have a parent brand that means anything to our users.
Kai Gottschalk commented
Since we received a lot of questions and complaints from our customers, not understanding, who is contacting (possibly spamming or spoofing) them, we would be more than glad to see this feature.
Kim Logan commented
I agree with Blue Onion.
After getting customer complaints about your email, this has become a feature I really want.