Solicit NPS via Email
Ability to trigger NPS surveys to all or a specific segment of customers via UserVoice.
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
In our case as a SAAS company, we're looking to collect NPS scores from both our customers and our customer's customers. Our customer's customers use the actual app where we can utilize the widget, but our actual customers don't use the app themselves and their feedback is just as important for us to collect.
Matt Dauner commented
I would also add that (related to another feedback suggestion regarding Hubspot CRM integration) it would be great to be able to email out a survey from within Hubspot and include the "how likely are you to recommend us - 1-10" question in there and have the responses feedback into the NPS in UserVoice.