Filter dashboard stats by date range
The one item I thought I would see in the beta reports was customizable reporting on how much activity we see to the site (not just tickets). The number of visits is reported on the main dashboard page, but you can't filter the date range (it just shows you a running month, which isn't really helpful for historical reporting purposes). I have found the information on tickets by week, but I'd love to also be able to report on how many people (we think) are using the site to find answers, not just submit tickets.
Purpose: I'd like to be able to compare a drop in phone volume from our prior support system (phone/email only) to this year where we have both email and UV. Without being able to compare the visits by week + tickets per week, I'm not able to surmise how many people are finding the answers from UV vs. there is another explanation needed for the drop in phone volume.
If I'm able to do this and I just don't know where, please let me know, thanks!
Jenifer Daugherty
shared this idea
Hey all,
This idea existed before our current Activity Report but the use case is still applicable to Activity Report.
A couple weeks back we launched a new date picker on the Activity Report that gives you the ability to filter your reports by a custom time period. If you haven’t been to the activity report lately, check it out today.
Thanks,
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Addy
commented
I'd love the ability to select my date ranges - I do calendar monthly reporting but the current format only allows for last 30 days. Look forward to seeing this feature added!
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Samantha
commented
Add functionality to expand the date filtering options. I have noticed that I can only do 30 day blocks but from time to time I need 45 days, 35, etc. I would like to be able to select any days on the provided calendars on the "Insights" page. Does this idea already exist?
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[Deleted User]
commented
A must have feature for the admin activity dashboard, since activity stats by quarter/year are a common thing, and there's no easy means to collect them right now.
When we can expect this date filter to be implemented for the Feedback > [PortalName] Feedback section of the administration panel?
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[Deleted User]
commented
Even a work around for the time being for this would be great.