My feedback

28 results found

1. Show requests by contributor in contributor sidebar

   4 votes

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   1 comment  ·  General Feedback » Reports & Exports  ·  Delete…  ·  Admin →
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   Deferred  ·  Claire Talbott responded

   Hi Everyone,

   We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

   Eva supported this idea  ·  June 14, 2017

2. Add custom fields for contributors to fill out when capturing feedback from users

   20 votes

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   0 comments  ·  General Feedback » Contributor Tools  ·  Delete…  ·  Admin →
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   Deferred  ·  Jared Shaffer responded

   Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

   Eva supported this idea  ·  June 14, 2017

3. Add reporting on contributor sidebar

   11 votes

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   4 comments  ·  General Feedback » Contributor Tools  ·  Delete…  ·  Admin →
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   Eva supported this idea  ·  June 14, 2017

4. Do not require request text

   2 votes

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   0 comments  ·  General Feedback » Contributor Tools  ·  Delete…  ·  Admin →
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   Deferred  ·  Claire Talbott responded

   Hi Everyone,

   We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

   Eva supported this idea  ·  June 14, 2017

5. Enable Attachments in the Contributor Sidebar

   51 votes

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   6 comments  ·  General Feedback » Contributor Tools  ·  Delete…  ·  Admin →
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   Eva supported this idea  ·  June 14, 2017

6. Be able to add multiple users at once

   14 votes

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   1 comment  ·  General Feedback » Ideas  ·  Delete…  ·  Admin →
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   Eva supported this idea  ·  June 14, 2017

7. Be able to import NPS scores with a CSV

   12 votes

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   0 comments  ·  General Feedback » NPS  ·  Delete…  ·  Admin →
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8. Capture feedback from customer without an email address

   19 votes

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   2 comments  ·  General Feedback » Contributor Tools  ·  Delete…  ·  Admin →
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   Deferred  ·  AdminMatt Young (CEO, UserVoice) responded

   For now, this is not functionality we will be implementing.

   There are two primary reasons for this:

   • When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.

   • Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?

   I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future. However, for the moment, we’re focused on getting the most valuable feedback in front of product teams, and encouraging product teams to interact with those people who generously took their time to provide feedback.

   For now, this is not functionality we will be implementing.

   There are two primary reasons for this:

   • When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.

   • Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?

   I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.… more