Be able to use Service Hooks with a specific Forum or category
For example, right now with the Slack integration, you have to push all ideas across all Forums. It would be great if you could choose a specific forum or category when using Service Hooks to push data.
We are happy to announce that we have implemented a feature to allow custom service hooks to push from a specific forum.
More information about custom service hooks can be found here: https://feedback.uservoice.com/knowledgebase/articles/49266-setup-custom-web-service-hooks
We haven’t implemented a feature to use service hooks with a specific category within a forum, which some of you have asked for in this suggestion.
We want to capture some more feedback for this use-case, so if you want to be able to use a specific category with service hooks, please leave us some more feedback on this idea: https://feedback.uservoice.com/admin/v3/suggestions/38317960/
Leons Petrazickis commented
I was looking for a specific ticket queue filter rather than a specific forum filter. I've opened a new idea:
We could need this as well to send distinct notifications from different forums / categories to different slack channels.
It'd be great to be able to have two different Slack integrations for two different forums. At the moment all the messages from all our forums have to go to the same channel.
Clarabridge PM commented
Agreed for us too! Being able to separate the hooks would allow us to expand usage into other departments. Right now, the only option is for all our Slack channels to see posts from all forums, even those that don't apply to them.
Slack - Ability to direct Forums requests with specific Slack chat rooms. My main feedback is that we want notifications to be richer per-forum. This service integration, for example, is across ALL of the forums.
Need more filtering here.
Agreed. We are using your service hooks with hip chat and would like to have one forum send to one hip chat room (with the ability to repeat this for future forums and rooms).