Show sentiment score for individual pieces of feedback
The Account Sentiment Report currently shows aggregate account sentiment scores based on all feedback submitted by each account. It would be helpful to also see sentiment scores for the individual pieces of feedback that make up this aggregate score.
John R
shared this idea
You can opt in to a feature called urgency scores currently in beta by visiting your settings. You can find the option by going to
Settings -> General Settings -> Ideas and look for "Urgency score on ideas and feedback."
Instead of a simple sentiment analysis, we're looking for intensity of emotion in the feedback. This may be negative (an angry user) or positive (a user telling you how much a feature change may help them) and we're displaying the results summarized across the idea, and on individual activity entries (comments, feedback).
Let us know what you think!