Show sentiment score for individual pieces of feedback
The Account Sentiment Report currently shows aggregate account sentiment scores based on all feedback submitted by each account. It would be helpful to also see sentiment scores for the individual pieces of feedback that make up this aggregate score.
John R
shared this idea
Our version of Sentiment is an "Urgency Score" - it's been showing in the UI for quite a while. Instead of just measuring positivity or negativity of sentiment, urgency captures the intensity of sentiment whether positive or negative.
Extremely negative sentiment feedback is a prime candidate for outreach for your time, while extreme positive sentiment indicates good likelihood that it will make a good positive difference, or indicates passion, and that that person may be inclined to participate in further research.