Option to require an email address and message for NPS Ratings
If a user submits an NPS rating, they aren't required to leave a message or even give an email address. This can be frustrating for several reason...
For passives and detractors, you want to know why they gave you a low score. Just getting a 0 or 4 doesn't help.
If they don't give an email address either, you have no way to follow up and ask why.
Claire Talbott
shared this idea
Hi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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gaurav Kumar
commented
A user must provide his/her email id before submitting a satisfaction rating, I am getting this reference URL https://developer.uservoice.com/docs/widgets/identify/ to pass user and account traits but for anonymous users, no information is available to pass.