General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
368 results found
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Don't include completed ideas in searches I went to link a ticket to an idea, and it showed me oodles of completed ideas. That would be good as an option, but not in the default view. It should really separate out completed ideas.
4 votesHey there!
Thanks for this feedback. Idea grid search will respect all filter configurations. That is, excluding a public status of "completed" via the Public Status filter will exclude ideas in that status from any and all keyword search results.
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8 votes
The new UserVoice Feedback Capture Chrome Extension allows users to log into more than one UserVoice instance and easily switch between them when capturing feedback.
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Export files in .xlsx format It used to be that I could export and get a link to different file types. Excel seems to be taken away, unless you're exporting data from the Settings panel.
CSV opens a browser tab of unreadable information. Not super helpful.
7 votesHi everyone!
We have added the ability to export in .xlsx format. When exporting, you will now see the option to choose .xlsx. Screenshot https://cl.ly/97f45ac4b18a
If you have any questions or feedback, just let us know!
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Display an account’s feedback in contributor sidebar When using the contributor sidebar, be able to pull up an account's supported suggestions, not just a user's.
13 votesGreetings from UserVoice,
We’re excited to announce that users of the contributor sidebar now have the ability to view all suggestions that are supported by an account.
https://cl.ly/64b6df/Screen%20Recording%202018-10-12%20at%2001.37%20PM.gif
Thanks,
UserVoice Product Team -
Customer feedback in Slack can be easily sent to UserVoice We have a public channel in slack for our customer community. We can use the sidebar to capture feedback on top of the Slack web client, but we would also like to be able to use it in the desktop client.
7 votesHey there,
See the attached image for a quick preview of how the UserVoice for Slack integration allows you to send feedback from Slack to UserVoice.
Much more here: https://help.uservoice.com/hc/en-us/articles/360039767353
Thanks,
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Allow contributors to capture feedback on the forum (web portal) When a support person is viewing a suggestion on the forum website, allow them to quickly add customers to an idea. The suggestion that they are viewing should be automatically selected in the sidebar 'capture request' form.
5 votesHey,
As your customer facing teams’ new home for feedback, we’re excited to get your thoughts on how the new Contributor Console helps with this need.
In particular, from the Contributor Console, feedback can be added to an idea directly.
More here:
https://community.uservoice.com/blog/new-contributor-console/ -
Filter feedback by user segments Allow filtering suggestions and related suggestion metrics (like # of supporters and comments) by supporter traits, to help find out which feedback has come from specific user segments and measure interest from those segments.
76 votesYou can now analyze feedback by customer segment and identify each segment’s top needs, all within the UserVoice admin console.
Create custom segments based on the user and account traits that you pass into UserVoice; for example, user type, MRR, company size, or industry. You can also create segments by country, even if you are not passing traits into UserVoice.
Learn more here https://feedback.uservoice.com/knowledgebase/articles/1829062/
Please leave us feedback and let us know how this works for you!
Note: You will need to be on one of our current plans that includes this feature. If you’re on a legacy plan or are not sure if your plan includes this, email support@uservoice.com with your account name to learn more.
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Disable comment for completed and closed ideas Once an idea is completed or closed I want to disable comments on that idea to avoid redundancy of comments from users and admin.
1 voteYou can now configure a ‘status’ to disallow new votes and/or new comments. This applies to all ideas that are in that status. To update your status configurations go to Settings → Feedback Forums → Statuses and then edit the statuses as desired.
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Ability to sort/prioritise features Within the new feature dashboard provide the ability to manually re-order the items to form a backlog.
1 voteWe now have a kanban view for the Roadmap, which does let you drag and drop to set the order. You can learn more about this feature here: https://feedback.uservoice.com/knowledgebase/articles/1803679
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Be able to filter suggestions that have no label at all You can filter by ideas that:
Don't have a status
Don't have a categoryBut not those that don't have a label.
I want to do this because I am focusing on bringing up non-labeled items up to date by applying labels.
22 votesGreetings from UserVoice,
From the admin console, you now have the ability to filter the suggestions grid by suggestions that don’t have any label at all.
Thanks,
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Sortable search results If you search in a forum in the admin console, you can't sort the results. The system will display them in the order of relevance.
However, if you are searching and pulling up a long list of ideas, you need to be able to sort those results by supporters, or created at so you can find the relevant ideas you're looking for.
43 votesGreetings from UserVoice,
Now, when working with the suggestions grid in the admin console, admins have ability to sort search results by any of the sortable columns. Check it out!
Be sure to let us know what you think.
Thanks for the feedback!
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Update idea information (status, state, title) in the idea grid without refresh If you click on a suggestion and do the following:
Change status
Delete, move, mark as spam
Change the title or descriptionAfter you save, the grid will not update the suggestion until you refresh.
6 votes👋
Last week we released an update to our admin console Idea Grid. Along with these updates you will find that changes made to an idea from the detail sheet are dynamically added to the grid without a refresh. This includes updates to Idea titles, Descriptions, Public/Internal Statuses, Forums, Categories, and labels. Check it out!
Thanks for this feedback and your continued support or our product.
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Search field in merge window is tiny I like the new merge experience, but the search field is just teeny-tiny! Many times I have to perform multiple searches for duplicates and will change some of the terms used each time. It's annoying to do this in such a small field.
3 votesHello!
We've increased the width of the merge modal search field.
Thanks for this feedback.
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Pull in Locale and Region Information into Analytics Not only would this information to be able helpful to identify ideas that are popular in a certain regions, but also help identify issues that are being reported through the HelpDesk product. This also would be beneficial in correlation to NPS.
88 votes -
Filter and display ideas with specific activity during a time range When looking at ideas, it would be good to choose a date range, and have the displayed ideas filter to show only those that had activity in that range.
19 votes👋
Last week we released an update to our admin console Idea Grid. One of the new features you have available to you is the ability to track new ideas, new votes, new comments, and new importance ratings per idea for a specific time frame. We've defaulted the idea grid to 30 days to make it easier for you to see these insights when first coming to the grid. This feature isn't supported for "All Time" but you can use our predefined 30, 90, and 365 day options to see this activity. This feature is also supported when using our Custom Date Range builder. Check it out!
Thanks for this feedback and your continued support or our product.
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Create Features that can contain multiple suggestions Currently, we can only have suggestions which do not map 1:1 to features that are being built. Add a feature section where suggestions can be tied to features.
6 votesHi everyone!
We have Roadmap feature which lets you connect multiple suggestions to a single Roadmap item.
You can also link items on your Roadmap to JIRA or VSTS. Learn more about our Roadmap feature here: https://feedback.uservoice.com/knowledgebase/articles/1803679
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Respect Search Operators (And, Or, Quotes, + and -) It's very frustrating to put in two search words and have ideas come up with only one of the terms before ideas that have both terms.
For example, if I searched for "Morning Commute" I'll get results that only have "Morning" before results that have both "Morning" and "Commute". Or if I want to find only "Evening Commute" results, I'd like to be able to exclude results that have the word "Morning".
This is a large problem when many of our ideas involve phrases where one word is extremely common, and the other word is used in multiple concepts. Being…
51 votesHey there,
We’ve recently made some improvement to search in our admin console to enable operators.
Here’s what that looks like…
Using the plus ( + ) sign enables AND.
The vertical bar ( | ) enables OR.
Using the minus ( – ) sign enables you to exclude terms.
Using quotes ( "" ) enables exact phrase matching.
Happy Searching!!
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Return helpful error when idea created via sidebar has too long of a title There is a character restriction on idea titles. When you create an idea with too long of a title in the sidebar, we return an error, but it isn't clear why: https://cl.ly/43280f0B231b
This error should say something about the character limit.
4 votes -
Go to edit mode when entering an idea When bringing up an idea in the admin console, have it already be editable so that there are not more clicks required.
2 votes -
Internal Roadmap We believe that Roadmaps are a strategic communication tool. Providing more internal visibility into the product roadmap and linking features on your roadmap to relevant feedback, you will drive more alignment and buy-in on product direction.
Functionality: Ability to create and share a roadmap internally with other team members and departments.
21 votesGreetings from UserVoice,
Just today we’ve released our new Internal Roadmap feature.
Sign into your UserVoice account today to check it out.
Thanks,
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