General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
347 results found
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View content of messages sent to subscribers After I send a message to subscribers, I am unable to see the content of the message I sent them to refer back to. I like using the UserVoice interface to do this to get analytics, however when following up I am disappointed that I cannot refer back to the text of my message.
2 votesHi everyone!
We recently rolled out some updates to our Message Subscribers feature.
You will now see the message you sent on the idea detail page, and when users write back, their responses will be saved in UserVoice.
This article goes into more detail as well: https://feedback.uservoice.com/knowledgebase/articles/1903003
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Admin Analytics Dashboard should allow filtering to specific Forums Right now the analytics dashboard shows data across all forums. It would be ideal to be able to filter this to get stats for each individual forum and be able to export reports on the customer activity (suggestions, votes, comments) for a set time period only within an individual forum.
1 voteHi everyone,
While we don’t have this for the Dashboard view, you can filter and export data by forum in the Activity and Moderation tab on your account.
Click the lightbulb icon on the left → Click “All Open Suggestions” → Choose the forums you wan to view → Then click the “Activity and Moderation Tab.”
You can manage and export the activity for the forums you select, and even set a date range.
If you have any questions around this, please, don’t hesitate to reach out!
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Contributor Sidebar Stats included in Interactions Breakdown admin reports page should include the Contributor Sidebar in the breakdown of how people are interacting with our account (in addition to web portal, widget, mobile sdks)
1 voteHi Everyone,
Our Feedback Analysis Report now lets you measure feedback you receive through the Contributor Sidebar. Learn more about the report here: https://feedback.uservoice.com/knowledgebase/articles/1867393
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In System Admin view, allow users to filter or search by voter or submitter user account We are often trying to locate a full list of all the items that a user has voted or submitted. The view in the user management console is very cumbersome, so we would like to be able to filter in the idea management view by user.
15 votesHi Everyone!
I wanted to follow up with everyone regarding this idea. Thank you so much for the feedback!
We have made multiple updates to the user’s page when it comes to viewing a user’s profile and quickly seeing their activity and a list of the ideas they support.
Here’s a screenshot of the current view: https://cl.ly/a2e5f9a32570
If you click the suggestions tab, you can also export the list of suggestions they have supported.
Have additional features you would like to see? Please, let us know!
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Bulk merge multiple ideas Select and merge multiple duplicate ideas at the same time.
166 votes -
Email request submitter when an idea's status changes A customer-facing employee has used the sidebar to capture a request for a customer. That employee would like to know when that idea's status changes. Then the employee can reach out to the customer to give them an update. Also, it let's the employee know that the feedback they submit is being heard and responded to. Perhaps send a daily summary email that would sum up status changes to all the ideas that the employee has recorded requests for - including the before and after status, forum, category, suggestion name and a link, the list of customers that they personally…
10 votesThis is live! Now we’ll keep you in the loop when the product team responds to customer feedback you enter, so you can follow up with your customers and prospects.
How does it work?
1) You enter a customer’s feedback and connect it to an idea in UserVoice. (You might do this through the Contributor Sidebar or Zendesk app, or in the admin console with ‘capture feedback’, ‘add supporter’, or ‘link this ticket to an idea’)
2) A UserVoice admin posts a status update for the idea.
3) Now you will get an email with the status update and message plus the customer feedback that you captured for the idea, so you can follow up with those customers and prospects as you see fit.Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1183483
Common questions
Q: Can I unsubscribe from these status updates?
A: Of course! Go to your UserVoice site (i.e. acme.uservoice.com) → Click… -
Add more "No customer activity" filters Please add the following filters to the Suggestions Customer Activity filter:
-No customer activity in the last 30 days
-No customer activity in the last 60 daysOr something similar. 90 days is very useful, but we have too many incoming ideas, would like to clean it out more aggressively using this filter.
2 votesCheck it out! We have added a custom date option for the Inactive filter on the idea grid.
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Flag/highlight ideas that may need to be merged New ideas come in all the time, and it can be hard to go and check them all for ideas that need to be merged. Adding a report that highlights or flags ideas that might be duplicates (so admins can double check) would help keep these duplicate ideas from slipping through the cracks.
17 votesLast week we released Merge Matches! 🚀 Merge Matches is a new way to automatically identify which ideas are similar to one another, giving you the option to merge them together to help reduce the number of duplicate ideas. You can access this feature directly from the Idea Grid.
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72 votes
Greetings from UserVoice,
Wanted to make sure all supporters of this idea know that we now have this feature available.
From the user detail sheet of a non-licensed user admins now have the ability to delete that user.
Thanks,
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On the web portal, add an extra confirmation step to "flag as inappropriate" links Currently, it is very easy to accidentally click the "flag as inappropriate" link next to ideas in a list (I have already accidentally done this). It would be nice if there was an extra confirmation (a popup box or something) to confirm that this was the intended action.
8 votesHello!
To prevent the accidental reporting of an idea as inappropriate, we've included a confirmation step that must be completed in order to report ideas.
More here.
Thanks for this feedback.
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Segment idea stats for specific date ranges Instead of just showing all-time stats for ideas, be able to display stats for ideas for a particular date range.
For example, which ideas gained the most support in the last 90 days? How much feedback have we received in the past week, and what was that feedback? Which product areas received the most feedback last month?
10 votesOur recent Idea Insights release helps answer many of these questions. For more granular date filtering, you can filter the Idea Grid for ideas with the most votes over a specified period of time.
https://help.uservoice.com/hc/en-us/articles/360043519953-Understanding-Insights
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Be able to remove past NPS ratings People often test the NPS widget on their account, and we have no way to remove this ratings from being included in analytics
54 votesYou can now delete NPS testing records, negating them from your NPS analytics!
This can be achieved with our Admin API. First, find the IDs of the scores you want to delete using the LIST endpoint: https://developer.uservoice.com/docs/api/v2/reference/#operation/ListNpsRatings
Then, use either the bulk endpoint to delete many, or the singular endpoint to delete an individual score.
- Bulk: https://developer.uservoice.com/docs/api/v2/reference/#operation/BulkDeleteNpsRatings
- Singular: https://developer.uservoice.com/docs/api/v2/reference/#operation/DeleteNpsRatingsFor more information, visit our Admin API Reference: https://developer.uservoice.com/docs/api/v2/reference/#tag/nps_ratings (click ‘Contact Support’ in the lower-right of the developer site if you have questions).
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Import Ideas Ability for an admin to bulk import a set of suggestions (previously available in the legacy admin console)
38 votes -
add "supporters in time period" column to forum activity export On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".
It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.
5 votesHi everyone,
Thank you so much for your feedback around this.
With our Analysis Export you can export ideas with activity for a specific time period, including the number of users who have added their support during that time frame. This article walks through the basics of this report: https://feedback.uservoice.com/knowledgebase/articles/1083535
With our Analysis Report you can also measure activity on your forums, and how much feedback you receive from each channel by month. Learn more about the report here: https://feedback.uservoice.com/knowledgebase/articles/1867393
If you have any questions around either feature, please, let us know!
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View all ideas, tickets, and users related to a specific company account You can view all ideas a user has created, but being able to see all ideas a company has created would be even more useful, and help you see what a company as a whole wants vs. just individual users.
Now that we have the “account” trait, it would be great if we could consolidate all related users, feedback, and support tickets from users belonging to that organization (e.g., “Acme Co.”).
48 votes -
Exclude spam from email notifications Ideas marked as spam are included in admin email notifications.
6 votesWe are now excluding ideas that are marked as “spam” from our admin email notifications.
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Allow users to search AND sort/filter ideas on the web portal On the front end, you can search by keyword, but you can't sort the ideas by new or hot or top. You also can't narrow your search by category.
You can sort ideas by new, hot or top, but if you try and view ideas by categories or status, it ignores the sort option.
57 votes -
Support DKIM aligned email communications All outgoing emails are signed with uservoice.com's DKIM keys. It would be great if admins had the option to sign out going emails with their own DKIM keys.
77 votesYou can now configure DomainKeys Identified Mail (DKIM) within UserVoice! DKIM is an authentication protocol used by mail clients to determine whether an email originated from the domain specified. This prevents spammers from wrongfully acting as the identity of a system that they do not belong to. In short, it helps prevent spammers from impersonating you and helps improve deliverability of legitimate emails. Learn how to set up DKIM in UserVoice by accessing the article below.
https://help.uservoice.com/hc/en-us/articles/4410940934419-Email-Customization
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Simplify admin login form (/admin/signin) The login page is terrible UX. Why hide the username and password for your most valuable customers? Also why not just place username/pwd fields straight up on the page instead of a dynamic reveal. This confuses me every time.
134 votesHi everyone! We recently rolled out improvements to our admin sign- in page (/admin/signin).
Those updates include:
-No more disappearing password field if an incorrect email is entered.
-If incorrect credentials are entered, we will give the standard message “incorrect email and/or password was entered.”
-Works with password management utilities.
If you have any questions or feedback on these changes, let us know!
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Allow custom account attributes / traits Allow custom account attributes / traits
104 votes
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