General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
116 results found
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Allow agent to Change email address Zendesk Sidebar It isn't possible to edit the email address that is autopopulated in the Zendesk Contributor sidebar. Would like for the support agent to change the email for the contributor.
4 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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track users by phone number Instead of requiring email addresses, allow us to track them by phone number as well
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Sidebar push parent page content over When capturing feedback on a page, the Sidebar at times covers up relevant content. would be ideal if it pushed the parent page content over, or wrapped to the sidebar.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Edit customer requests in the sidebar I want to be able to edit captured feedback from a user in the sidebar.
Often users come back with more details, and I want to add that quickly from this sidebar, vs. having to open the idea in the forum and edit it.
4 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Embedded contributor sidebar Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs
11 votes -
Contributor Sidebar - filter 'top requests' by category The Contributor Sidebar has a page where you can see the top requested ideas from each internal team. It would be great if contributors could filter that list down by forum and category.
4 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Microsoft Edge Support for the Contributor Sidebar Please allow the addition and use of the Contributor Sidebar in Microsoft Edge.
11 votes -
Search ideas in the sidebar without having to create a new idea I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.
22 votes -
Show top contributors over time See who the top 10 or 20 contributors have been over a time range (month, quarter, year, etc.) so once can give some positive reinforcement
7 votes -
Allow contributors to add labels Contributors should be able to apply labels to ideas when they enter them.
16 votes -
Subscribe multiple customers to an idea when capturing feedback For the contributor sidebar / adding support, it would be useful to be able to add more than one subscriber to the feedback.
My use case is that I had a meeting with a customer and I'm capturing feedback from the notes I have from the meeting. From this company, I have two people that I'd like to subscribe to updates on these items but I really don't want to create double entries for this because it's tedious work.
6 votes -
7 votes
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Notify User that they have been subscribed to an idea through the sidebar Be able to notify the user that they have been subscribed to the idea via the sidebar
11 votes -
Sidebar: Refresh the users found on the page When I navigate to a new page while having the sidebar open, I want the sidebar to refresh the users it has found on the page. Currently, I have to close the sidebar for it to search the page again.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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3 votes
Hi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Be able to add multiple requests at once in the Contributor Sidebar When capturing a request in the sidebar, be able to add multiple requests and users at once. After a call or onsite, often internal teams have multiple people and requests they need to connect to an idea.
Having to do this one by one is time consuming, and makes it harder for those internal teams to capture the data for product.
14 votes -
Select if Contributors will be using the Sidebar as a bookmark or within Zendesk When inviting contributor users, I want to denote that they will be using the Zendesk app, so that they receive the proper instructions for set up. They do not need to set up a bookmark.
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Attachments can be added in the Contributor Sidebar When capturing customer requests through the sidebar, I would like to be able to upload an attachment.
51 votes -
Browser extension for contributor sidebar I would like an extension for the contributor sidebar so that I can capture feedback on some websites that block bookmarklets; for example twitter, intercom, github, salesforce lightning
7 votes -
Add reporting on contributor sidebar Show more information about sidebar requests in the admin portal and the analysis export so we can analyze what is coming in from contributor sidebar
11 votes
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