83 results found

1. Do not require request text

   I only want to add the customer as a supporter and not be forced to type in text.

   2 votes

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   0 comments  ·  Contributor Tools  ·  Delete…  ·  Admin →
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   Deferred  ·  Claire Talbott responded

   Hi Everyone,

   We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

2. The data in the admin portal's user sidebar (inspector) doesn't match what the contributor sidebar shows for that user

   If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data. For example, in admin inspector/profile the lightbulb icon shows the number of suggestions that the user created, but in the contributor sidebar the lightbulb shows number of suggestions the users has supported. Also, in the admin user inspector there is a heart showing the number of votes the user has used, which is similar to the number of suggestion supported, but it will not always match since requests aren't counted as votes but are counted as supporters.

   If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data. For example, in admin inspector/profile the lightbulb icon shows the number of suggestions that the user created, but in the contributor sidebar the lightbulb shows number of suggestions the users has supported. Also, in the admin user inspector there is a heart showing the number of votes the user has used, which is similar to the number of suggestion… more

   3 votes

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   0 comments  ·  Contributor Tools  ·  Delete…  ·  Admin →
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   Deferred  ·  Claire Talbott responded

   Hi everyone!

   We appreciate your thoughts on this! We’ve moved away from the Inspector Sidebar being a key part of the product as we’ve introduced more features on our Users and Account Pages.

   As a result, we won’t be implementing this idea.

   Have ideas for ways we can make our User and Account pages even more valuable? Please, tell us!

3. Capture feedback from customer without an email address

   We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.

   19 votes

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   Deferred  ·  AdminMatt Young (CEO, UserVoice) responded

   For now, this is not functionality we will be implementing.

   There are two primary reasons for this:

   • When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.

   • Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?

   I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future. However, for the moment, we’re focused on getting the most valuable feedback in front of product teams, and encouraging product teams to interact with those people who generously took their time to provide feedback.

   For now, this is not functionality we will be implementing.

   There are two primary reasons for this:

   • When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.

   • Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?

   I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.… more