Allow admins to message individual supporters and/or users through the admin console
meredith.magnusson
shared this idea
Hi everyone!
We have added this functionality to the product. You can now follow up 1:1 with the user who creates an idea, comments on it or who had a request captured by a contributor.
When the user replies, their reply will be captured within UserVoice as well, so you can keep the conversation within UserVoice.
Learn more about how this feature works here: https://feedback.uservoice.com/knowledgebase/articles/1903000
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AdminJoey P
(Admin, UserVoice)
commented
When you make a status update, you can notify users.
It would be good to use UserVoice as a repository for the responses and conversations surrounding the status update.
At this time, you are required to have the conversation be a ticket in UserVoice, and link that to the idea.
But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.
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AdminJoshua Rudd
(Admin, UserVoice)
commented
When customers write in with feedback that needs clarification or I want to learn more about a customer’s use case, I want to be able to simply message that user directly from their profile page or from a specific idea, so I don’t have to figure out a way to contact them in a different system – AND so the conversation is stored alongside and associated to the feedback we have stored in UserVoice.