Support DKIM aligned email communications
All outgoing emails are signed with uservoice.com's DKIM keys. It would be great if admins had the option to sign out going emails with their own DKIM keys.
Claire Talbott
shared this idea
You can now configure DomainKeys Identified Mail (DKIM) within UserVoice! DKIM is an authentication protocol used by mail clients to determine whether an email originated from the domain specified. This prevents spammers from wrongfully acting as the identity of a system that they do not belong to. In short, it helps prevent spammers from impersonating you and helps improve deliverability of legitimate emails. Learn how to set up DKIM in UserVoice by accessing the article below.
https://help.uservoice.com/hc/en-us/articles/4410940934419-Email-Customization
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Victoriablagdon
commented
This has been posted for a very long time has there been any development in this request?
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[Deleted User]
commented
We seriously need this as more and more ticket responses end up in users spambox or trash.
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Ali
commented
+1 we definitely need this.
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David Fitzgerald
commented
Would be great to have this. We've seen a huge increase in phishing over the last few months and this would be essential in helping us get it under control.
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Planapple Support
commented
BTW, an alternative would be to let us use our own outbound email (ESP/SMTP server) with UserVoice, which would make us responsible for configuring our own DKIM, DMARC, etc. Suggestion here: http://feedback.uservoice.com/forums/1-general-feedback/suggestions/8952574-use-our-own-email-smtp-server-for-sending-ticket
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Planapple Support
commented
This has become even more important if you want to use DMARC to protect your customers from phishing emails. As far as I can tell, there's no way right now to use your own email address with UserVoice and have it pass DMARC. (So if you're implementing DMARC, you have to switch back to the tickets@mycompany.uservoice.com address if you want your emails delivered.)
Here's an example sending from UV to a Gmail address, with DMARC enabled. Note the "dmarc=fail", which will (eventually) prevent delivery:
From: MyCompany <support@mycompany.com>
Return-Path: <postmaster@uservoice.com>
Sender: support=mycompany.com@uservoice.com
Authentication-Results: mx.google.com;
spf=pass (google.com: domain of bounce+redacted=gmail.com@uservoice.com designates 166.78.70.222 as permitted sender) smtp.mail=bounce+redacted=gmail.com@uservoice.com;
dkim=pass header.i=@uservoice.com;
dkim=pass header.i=@mailgun.org;
dmarc=fail (p=NONE dis=NONE) header.from=mycompany.com -
Kurt
commented
:+1: for this -- seeing "via uservoice" in Gmail sort of defeats the purpose of using an email address that looks like it's from the domain of the host application
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Jay
commented
I would LOVE that yes!!!