General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
118 results found
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Integration with Outlook Desktop I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.
29 votes -
New suggestions by contributors go through moderator approval I would like to require that new suggestions created by contributors get approved by a moderator before they are public.
15 votes -
Automatic management of contributors Automatically create and remove contributors and assign to teams.
6 votesHi there 👋 We are implementing support for SCIM. This protocol will allow you to manage UserVoice access via other user management systems like Okta and ease your team's onboarding and off-boarding processes. Thanks for the feedback, we're excited for this one and hope you are too!
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Capture feedback from customer without an email address We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
19 votesFor now, this is not functionality we will be implementing.
There are two primary reasons for this:
- When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
- Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?
I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…
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8 votes
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Indicate how many requests teams and team members are capturing This would help monitor and drive adoption in an organization.
8 votes -
The data in the admin portal's user sidebar (inspector) doesn't match what the contributor sidebar shows for that user If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data. For example, in admin inspector/profile the lightbulb icon shows the number of suggestions that the user created, but in the contributor sidebar the lightbulb shows number of suggestions the users has supported. Also, in the admin user inspector there is a heart showing the number of votes the user has used, which is similar to the number of suggestion…
3 votesHi everyone!
We appreciate your thoughts on this! We’ve moved away from the Inspector Sidebar being a key part of the product as we’ve introduced more features on our Users and Account Pages.
As a result, we won’t be implementing this idea.
Have ideas for ways we can make our User and Account pages even more valuable? Please, tell us!
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When setting a status, allow an editable subject field Want to be able to edit the subject of status updates, to more effectively communicate with our users.
2 votes -
2 votes
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Weekly email with sidebar request stats As an admin or contributor, I'd like to get a weekly email with a summary of this week's requests to help me drive adoption of the sidebar internally and to make sure I am on top of the feedback coming in through our internal teams.
- total requests this week per team and per person
- top suggestions for the week per team, with # requests per suggestion, and customer names
- any new suggestions created by a contributor2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Do not require request text I only want to add the customer as a supporter and not be forced to type in text.
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Option to change where the contributor sidebar appears Option to have the sidebar appear on the left side of the browser.
1 vote -
Have Sidebar bookmark name include domain When adding the contributor sidebar bookmark, have the domain name in the bookmark name so it can be distinguished if there are users in multiple domains
1 vote -
Sidebar push parent page content over When capturing feedback on a page, the Sidebar at times covers up relevant content. would be ideal if it pushed the parent page content over, or wrapped to the sidebar.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Sidebar: Refresh the users found on the page When I navigate to a new page while having the sidebar open, I want the sidebar to refresh the users it has found on the page. Currently, I have to close the sidebar for it to search the page again.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Select if Contributors will be using the Sidebar as a bookmark or within Zendesk When inviting contributor users, I want to denote that they will be using the Zendesk app, so that they receive the proper instructions for set up. They do not need to set up a bookmark.
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Add public information from the sidebar When adding support to an idea from contributor sidebar, be able to add public information to an existing idea
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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See who has requested a suggestion in the sidebar Where ever we show a count of requests on a suggestion on the Contributor Sidebar, be able to see who has requested it. This way I won't waste time logging a duplicate request.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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