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General Feedback

How should we improve our feedback and product management tools?
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  1. Be able to add multiple requests at once in the Contributor Sidebar

    When capturing a request in the sidebar, be able to add multiple requests and users at once. After a call or onsite, often internal teams have multiple people and requests they need to connect to an idea.

    Having to do this one by one is time consuming, and makes it harder for those internal teams to capture the data for product.

    13 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make it clear required fields were not filled out in Contributor Sidebar

    Ideally, the Save button on the contributor sidebar should be greyed-out when an idea has not been selected.

    A few of our contributors got tripped up by this, they typed in the feedback, clicked the save button and got confused because nothing happened. They didn't realize that their feedback hadn't been submitted because they hadn't selected an idea.

    1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Notify User that they have been subscribed to an idea through the sidebar

    Be able to notify the user that they have been subscribed to the idea via the sidebar

    9 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. 7 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. 3 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  6. Add reporting on contributor sidebar

    Show more information about sidebar requests in the admin portal and the analysis export so we can analyze what is coming in from contributor sidebar

    9 votes
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    3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Choose default and required settings for sidebar

    Allow users to chose their own default settings for sidebar. Some people want customers automatically subscribed and some want to require specific fields.

    8 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Browser extension for contributor sidebar

    I would like an extension for the contributor sidebar so that I can capture feedback on some websites that block bookmarklets; for example twitter, intercom, github, salesforce lightning

    6 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sidebar Metrics

    I would like to be able to find the number of new ideas created through sidebar, as well as the total number of requests that came in through sidebar. I would also like to be able to do this without using the API

    4 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. track users by phone number

    Instead of requiring email addresses, allow us to track them by phone number as well

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  11. Be able to include custom text and links in the Contributor sidebar

    When using the sidebar, some customers want to be able to include specific instructions for their contributors or links to external resources.

    6 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  12. Add custom fields for contributors to fill out when capturing feedback from users

    Allow admins to add custom fields to the Contributor Sidebar, so they can capture additional information on requests captured by their internal teams.

    7 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

  13. Show top contributors over time

    See who the top 10 or 20 contributors have been over a time range (month, quarter, year, etc.) so once can give some positive reinforcement

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Integration with Outlook Desktop

    I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.

    17 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. New suggestions by contributors go through moderator approval

    I would like to require that new suggestions created by contributors get approved by a moderator before they are public.

    11 votes
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    3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. Automatic management of contributors

    Automatically create and remove contributors and assign to teams.

    5 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. 8 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  18. Indicate how many requests teams and team members are capturing

    This would help monitor and drive adoption in an organization.

    5 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. When setting a status, allow an editable subject field

    Want to be able to edit the subject of status updates, to more effectively communicate with our users.

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. 2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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