General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
75 results found
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Report for Requests by Team Create an exportable report for Teams where it showcases each member's metrics of captured feedback, votes, and companies they are interacting with.
35 votesGreat news!
You can now add "Creator" as a column in the Idea Grid. Additionally, you can filter by one or more creators in both regular and advanced filters, and there's a nice shortcut to filter by Team, where all members of the team will be included if they are the creators of an Idea. This is a great way to see what a particular group in your company has been advocating for.
We'll keep working on mechanisms to include where teams have captured votes, feedback records, or comments in the future.
Enjoy!
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Contributor Console: Filter Status Update by Product Area or Forum Ability to filter the public status updates by Forum. Sometimes you want to see updates for a specific product (our forums are product based).
Additionally, we have some internal forums that would be nice to filter out of this view.
2 votes -
Contributor Console: Internal Roadmap Scroll not visible by default The left/right scroll for roadmap is not shown in my view without having to scroll down to see it. Usability issue.
2 votes -
Default Forum based on Brand in Zendesk sidebar app We have different Uservoice forums for each of our brands. When agents capture feedback from the Zendesk sidebar app, they manually select the forum corresponding to the brand on that ticket. It would be awesome if we could have the Uservoice forum already selected for that brand to save agents a step.
1 vote -
1 vote
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Contributor entered Feedback should count as a vote When I enter a user's feedback using the sidebar and link it to an existing suggestion I want it to count as a Vote for the suggestion linked to otherwise the feedback manager reviewing support for a suggestion is unlikely to spot that these users also have an interest in it (as the feedback is hidden away in the list of activity for the suggestion rather than the count of supporting users.
Annotated screenshot attached.4 votesHello,
This is currently how this feature works; when feedback is provided by a contributor on behalf of a user, that user is counted as a voter for the idea. If this is not how it is working for you, please let us know and we can investigate it.
- Jared
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Formatting for Feedback Provide a WYSIWYG editor or rich-text formatting (including hyperlinks) for feedback gathered via the contributor sidebar.
1 vote -
Follow updates for everything an account supports It would be great to follow accounts, so that when an update occurs for anything a user on an account is associated with, I can be aware as well.
11 votes -
Submission Confirmation For Contributors As a contributor, I would like to receive confirmation that an idea I've submitted via sidebar has been created and is live in the forum.
2 votes -
15 votes
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Sidebar Linking Ideas Should Add User's Idea as Comments on the linked Idea When using the Sidebar, we're asked to get the client's idea in the Private section which is visible to Admins on the Uservoice portal and then link to an existing idea if it's close enough. This is a fantastic model to avoid duplicate postings and to ensure we have an accurate number of supporters for any given idea. However, my client's idea may be slightly different or have a different outlook than the currently posted Idea I'm linking to.
Current functionality will allow me to add private comments on behalf of a user to an existing idea and subscribe that…
5 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Mobile Enabled Contributor Sidebar Allow mobile sales people to submit customer feedback via their phone or iPad via Contributor Sidebar.
7 votesHi Everyone,
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Embedded contributor sidebar Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs
11 votes -
In Zendesk app, show status of requests captured against it It would be helpful if the zendesk ticket could see the status of the request captured against it.
2 votes -
Allow agent to Change email address Zendesk Sidebar It isn't possible to edit the email address that is autopopulated in the Zendesk Contributor sidebar. Would like for the support agent to change the email for the contributor.
4 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Allow contributors to add labels Contributors should be able to apply labels to ideas when they enter them.
18 votes -
Edit customer requests in the sidebar I want to be able to edit captured feedback from a user in the sidebar.
Often users come back with more details, and I want to add that quickly from this sidebar, vs. having to open the idea in the forum and edit it.
4 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Show top contributors over time See who the top 10 or 20 contributors have been over a time range (month, quarter, year, etc.) so once can give some positive reinforcement
7 votes -
Notify User that they have been subscribed to an idea through the sidebar Be able to notify the user that they have been subscribed to the idea via the sidebar
11 votes -
Make it clear required fields were not filled out in Contributor Sidebar Ideally, the Save button on the contributor sidebar should be greyed-out when an idea has not been selected.
A few of our contributors got tripped up by this, they typed in the feedback, clicked the save button and got confused because nothing happened. They didn't realize that their feedback hadn't been submitted because they hadn't selected an idea.
1 vote
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