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General Feedback

How should we improve our feedback and product management tools?
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  1. 8 votes

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  2. 2 votes

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  3. New suggestions by contributors go through moderator approval

    I would like to require that new suggestions created by contributors get approved by a moderator before they are public.

    12 votes

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    3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Integration with Outlook Desktop

    I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.

    27 votes

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  5. See who has requested a suggestion in the sidebar

    Where ever we show a count of requests on a suggestion on the Contributor Sidebar, be able to see who has requested it. This way I won't waste time logging a duplicate request.

    1 vote

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  6. Weekly email with sidebar request stats

    As an admin or contributor, I'd like to get a weekly email with a summary of this week's requests to help me drive adoption of the sidebar internally and to make sure I am on top of the feedback coming in through our internal teams.
    - total requests this week per team and per person
    - top suggestions for the week per team, with # requests per suggestion, and customer names
    - any new suggestions created by a contributor

    2 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  7. Do not require request text

    I only want to add the customer as a supporter and not be forced to type in text.

    2 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  8. Indicate how many requests teams and team members are capturing

    This would help monitor and drive adoption in an organization.

    7 votes

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  9. The data in the admin portal's user sidebar (inspector) doesn't match what the contributor sidebar shows for that user

    If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data. For example, in admin inspector/profile the lightbulb icon shows the number of suggestions that the user created, but in the contributor sidebar the lightbulb shows number of suggestions the users has supported. Also, in the admin user inspector there is a heart showing the number of votes the user has used, which is similar to the number of suggestion…

    3 votes

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    Deferred  ·  Claire Talbott responded

    Hi everyone!

    We appreciate your thoughts on this! We’ve moved away from the Inspector Sidebar being a key part of the product as we’ve introduced more features on our Users and Account Pages.

    As a result, we won’t be implementing this idea.

    Have ideas for ways we can make our User and Account pages even more valuable? Please, tell us!

  10. Capture feedback from customer without an email address

    We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.

    19 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    For now, this is not functionality we will be implementing.

    There are two primary reasons for this:

    • When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
    • Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?

    I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…

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