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How should we improve our feedback and product management tools?
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  1. New Activity Report needs filters by Forum at the top level, to go with Time period.

    When looking at the new Activity Report, you can filter by TIME PERIOD (last 30,90,365) but also need other filters such as a way to focus on specific forums and not the site as a whole.
    That would allow you to view all of this rich data insight in a focused way: Idea activity overview | Status updates | Activity by forum | Activity by source | Site traffic

    12 votes

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  2. Drill down reporting to the User/Account Level

    Ability to see within the UI - Users or Accounts who have submitted (created) the most ideas.

    4 votes

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  3. Ability to see the number of Zendesk Requests tied to an idea

    count number of zendesk requests attached to an idea

    3 votes

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  4. Report by label

    Ability to create charts and reports that show distribution of ideas across labels to understand areas of high/low user satisfaction.

    9 votes

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  5. Private Forum Invitations Export

    Provide a CSV export for private forum invitations

    2 votes

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  6. Page view analytics by forum

    Can we see reporting on the number of page views by forum

    2 votes

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  7. Include Merged Ideas in Export

    When exporting report of ideas into a excel version i would also like to get the field (true/false) if the idea is merged or not, currently there is no option and you need to export twice (using public status filter active and the merged) and then get into the work to run a lookup function edit to find the merged ideas from the active ideas set

    1 vote

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  8. Column for Authentication type in Users Export

    Provide a column in the Users export specifying which Authentication method (Facebook, Google, SSO, UserVoice - email only, UserVoice - with password) is used

    1 vote

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  9. Notifications for changes to Exports

    Provide an option to receive notification of updates and changes to column data in exports

    1 vote

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    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  10. Export Status Reactions

    The customer would like to have the ability to export "reactions" to public statuses in order to leverage the data to track adoption.

    2 votes

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  11. Track total forum/site logins

    Provide a report for total user logins - per user (number of times unique user has logged in, or total login duration), and per site (total unique logins).

    2 votes

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  12. Moderation KPI report - turnaround time

    We moderate incoming feedback and comments. It would be beneficial to have a way to easily monitor turnaround time on incoming items to make sure our admins are responding in a timely manner.

    3 votes

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  13. Create Segment for user or account fields that are blank/empty

    Add the ability to create a segment from users that do, or do not have data in a specified field, for example, if "Account Name" is empty.

    2 votes

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  14. Show sentiment score for individual pieces of feedback

    The Account Sentiment Report currently shows aggregate account sentiment scores based on all feedback submitted by each account. It would be helpful to also see sentiment scores for the individual pieces of feedback that make up this aggregate score.

    5 votes

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  15. 4 votes

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    Hello! We offer a few different tools to help accomplish this. When viewing an idea, you can view the Insights & Activity section to view its activity over time. You can also filter the idea grid to show ideas with the most votes over the last 30 days, or select a custom date range. When applied, the Voters column will update to show the number of votes received during that time period. We also launched our new Idea Insights page where you can view top trending ideas for the last 30 days.

  16. New Release Report/ Beta Target List

    Identify accounts for CSMS which might want to be individually notified of a new release or to product which accounts might be interested in a beta.

    1 vote

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  17. 1 vote

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  18. Multi sort from the grid

    Allow more than 1 sort on the suggestion grid. Ex. primary and secondary sort like in excel

    6 votes

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  19. 2 votes

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    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  20. Allow for scoring on Ideas

    Just like we have in the Roadmap, be able to apply scoring to suggestions.

    4 votes

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    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

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