General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
373 results found
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Be able to export User and Account Traits User and Account traits give admins valuable data, and it would be even more valuable if it was possible to export those traits as well.
13 votesUserVoice has several new export options to help you better analyze feedback and users.
- You can now export a list of users almost anywhere in UserVoice – the main users list, users supporting a suggestion, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
- For custom analysis of trends and user segments, try the new ‘enhanced analysis’ option for suggestion exports. This export includes the selected suggestions along with all their supporting users, accounts, location, and traits. Use the export in any tool like Excel, PowerBI, or Tableau to slice, dice, and graph. Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1083535-measure-the-impact-of-ideas-with-the-analysis-expo
- All of this data is also available via API and more exports are coming soon.
Please note: You will need to be on one of our current plans that includes this feature. If you’re on a…
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Voter demographics (who is voting?) Some customers are bigger revenue-drivers for us. Consequently their feedback is more valuable to us. It should be possible to organize customers into voting classes or groups, so that, for example, "Revenue 500" customers' votes carry more weight when the votes are counted. The weight factor should only be visisible to UserVoice administrators of course.
13 votes -
Custom Idea Fields - Filter by the "null" The new filtering and bulk edit of custom fields is awesome! Can we add the ability to filter by blank values? This will help to find ideas that are missing values as we work to rollout the adoption.
12 votesGreat news -- you can now filter for a blank value for custom idea fields! This can be accomplished using Advanced Filters, selecting one of your custom idea fields, and selecting the value "is blank".
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Show link of the Slack message that feedback was captured from on admin portal When submitting feedback from slack, the URL of the source message in Slack should be displayed on the idea in the Admin Portal
12 votesJust like feedback captured through the Chrome Extension, we will now show the Slack URL of feedback captured through the Slack integration.
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Be able to share views from within UserVoice Admins can create their own custom views for suggestions. While you can share the URL with another admin, to share the ideas you are looking at, this is cumbersome and has to be done outside of UserVoice.
Admins would like to be able to share a view from within UserVoice, so other admins can see and access the view from their own Saved View section as well.
12 votesYou can now share a Saved View with your colleagues! Check out this GIF to see it in action. On a Saved View you'll notice a new "Share" button that allows you to share that exact view with another admin.
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Default screen for IDEAS & LOGIN to show the ideas, not a dashboard When I login as Admin or click on IDEAS tab in Admin Console, I am taken to Insights. This screen is a long, slow loading page full of data and images.
https://humana-sales.uservoice.com/admin/v3/views/insightsI would much prefer to view the more functional screen. If I want to view reports, I will view reports.
https://humana-sales.uservoice.com/admin/v3/views/manageThis adds time to my every visit.
11 votesWe recently updated our site navigation. Idea Insights can now be accessed from the Insights tab. Let us know what you think!
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Increase the number of suggestions and users per page Currently 20 results (suggestions or users) show per page.
11 votes👋,
Last week we released an update to our admin console Idea Grid. One of the new features you have available to you is the ability to increase the number of ideas you can view per page (20, 50, 75, or 100) to better align with your needs. Check it out!
Thanks for this feedback and your continued support or our product.
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Microsoft Edge Support for the Contributor Sidebar Please allow the addition and use of the Contributor Sidebar in Microsoft Edge.
11 votesThe new UserVoice Feedback Chrome Extension fully supports Microsoft Edge, and brings sidebar functionality and more to your contributors.
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Allow multiple option selection from the filters in Admin area When in the admin console, sometimes I may want to view ideas with more than one status but not all. I would be really useful to be able to select multiple options
11 votes -
Make Updating Statuses More Intuitive (New Idea UI) Updating status in the new Idea UI is not very intuitive and can be confusing in comparison to the Old UI functionality.
10 votesWe've made some changes to the way statuses are updated to make them more intuitive.
(1) We've added tooltips to the "New Status" icon and the area where you can edit and existing status.
(2) We've added an "Add Status" icon and link to the "Edit Status" dialog in case you prefer clicking on the existing status to set a new status.
We hope these improvements make updating statuses a little easier!
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10 votes
Thanks for your feedback on this one! You can now view and sort each user's importance rating on an idea as well as each account's average importance rating.
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Give admins the ability to flag an idea as important from the admin console Add the ability for admin users to set this flag on ideas already submitted for internal communication processes.
This can only be done today from the contributor console or contributor sidebar.
10 votesHello!
Admins can now flag ideas as important from the admin console. Find this new feature from the options menu on all ideas.
Thanks for this feedback.
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Filter Internal Roadmap By Product Area Different groups of stakeholders care about different parts of the roadmap, and for many stakeholders, the full roadmap is too broad. Many stakeholders only need to see specific parts of the roadmap, or a high-level view of what’s cooking. Tailoring your roadmap to the audience you’re sharing it with is one way to keep your presentations focused and useful for everyone.
10 votesGreetings from UserVoice,
We’ve identified two primary use-cases based on the feedback we’ve received for this idea.
First, allow for the internal to be filtered by product area so that stakeholders can focus on features in the product areas they most care about.
This feature is available today. See the attached gif to get a sense of what the internal stakeholder experience looks like.
I’ve repurposed this idea to cover this use-case.
The second use-case: Give admins the ability to created separate internal roadmaps per product area. These roadmaps would only include feature for one product area and have unique urls that can be shared.
For this use-case, I’ve created the following idea.
https://feedback.uservoice.com/forums/1/suggestions/38070058
Please help me understand this use-case a bit more by supporting and commenting on that idea.
Thanks for the feedback!
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Add Product Areas for Ideas It would be useful to organize Ideas (Suggestions) by Product Area.
10 votesHi 👋
With Custom Idea Fields, we provide field types, e.g., Text and Select Lists, that give you options for adding Product Areas to your ideas. Give it a try and let us know what you think.
Thanks for this feedback.
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Easily assign a User to an Account Easily/automatically assign a user to an account. Examples: assign users to accounts based on an email domain. allow an admin to manually assign them to an account, esp. if the user is using a personal email address
10 votesHi everyone!
We’ve released this feature! How it works is:
External accounts will be automatically generated and populate the Accounts grid in UserVoice as external users emails are added to UserVoice.
Since these accounts are generated based on user email domains, each account’s name will match the email domain that generated it minus the “@” symbol.
External ID of the account will always be the full domain including the @ symbol. For example, External ID: @acme.com.
Per account, the number of users will be updated as feedback is received by users from that email domain.
If you don’t see this option, contact support@uservoice.com, and we will help you get it turned on for your account.
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Customized order of columns in Suggestion view Change column order for feedback views. Currently, I need always to scroll to the right to get to the created column. The others inbetween are interesting but I need that one to be one of the first I see.
10 votes👋
Last week we released an update to our admin console Idea Grid. One of the new features you now have available to you is the ability to rearrange and resize columns to better align with your needs. Check it out!
Thanks for this feedback and your continued support or our product.
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Email request submitter when an idea's status changes A customer-facing employee has used the sidebar to capture a request for a customer. That employee would like to know when that idea's status changes. Then the employee can reach out to the customer to give them an update. Also, it let's the employee know that the feedback they submit is being heard and responded to. Perhaps send a daily summary email that would sum up status changes to all the ideas that the employee has recorded requests for - including the before and after status, forum, category, suggestion name and a link, the list of customers that they personally…
10 votesThis is live! Now we’ll keep you in the loop when the product team responds to customer feedback you enter, so you can follow up with your customers and prospects.
How does it work?
1) You enter a customer’s feedback and connect it to an idea in UserVoice. (You might do this through the Contributor Sidebar or Zendesk app, or in the admin console with ‘capture feedback’, ‘add supporter’, or ‘link this ticket to an idea’)
2) A UserVoice admin posts a status update for the idea.
3) Now you will get an email with the status update and message plus the customer feedback that you captured for the idea, so you can follow up with those customers and prospects as you see fit.Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1183483
Common questions
Q: Can I unsubscribe from these status updates?
A: Of course! Go to your UserVoice site (i.e. acme.uservoice.com) → Click… -
Export suggestion supporters This way I can import these users into a new private beta forum
10 votes -
Segment idea stats for specific date ranges Instead of just showing all-time stats for ideas, be able to display stats for ideas for a particular date range.
For example, which ideas gained the most support in the last 90 days? How much feedback have we received in the past week, and what was that feedback? Which product areas received the most feedback last month?
10 votesOur recent Idea Insights release helps answer many of these questions. For more granular date filtering, you can filter the Idea Grid for ideas with the most votes over a specified period of time.
https://help.uservoice.com/hc/en-us/articles/360043519953-Understanding-Insights
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Do not require sign-in on Contact widget With the release of Magic Auth, legacy Contact mode for the the UV widget now requires email authentication before a ticket can be opened. This is not a good experience.
9 votesHello,
We’ve released an update to the contact widget that allows users to submit requests without authenticating first.
Thanks again for this feedback.
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