Contributors to add importance rating on behalf of customer
Ability for contributors to add the weighted average importance to an idea on behalf of a customer when capturing feedback
Great news, there's now an official UserVoice Feedback Capture Extension! This extension will replace the sidebar for feedback capture functionality.
The extension allows for capturing the importance rating on behalf of the customer.
You can install it from the Chrome extension marketplace, and we'd love your feedback!
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larry.gerard@workhuman.com commented
We would like our employees to be able to capture importance ratings for customers. Currently "setting importance" is exposed in the Customer portal, but not in the contributor or admin portals.
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Emily Reidy commented
As an Admin, I want to assign an importance level for each piece of feedback in an Idea. I should be able to edit the importance level for a piece of feedback at a later time, even after submission.
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Enable user to rate the importance of an idea at the same time as they are submitting / creating a new idea.
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kevin.yu commented
In the help, it mentions Contributors can Flag ideas. However, there isn't a way to view and sort these in the grid view. What would we want to have two separate ways to denote importance of a request. We want to have a unified view and a easy way for these members to track them. Also, Admins and Contributors should have a way to add a Flag or Importance to an item. As an Admin, I should be able to set these myself because I have heard these from members in the market.
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andrew.geiser commented
Ability to rank the importance of the customer request.
Flag customers who are Churning because of lack of a feature - Flag a new big sales opportunity contingent on an integration, etc
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Adminsusan.parrish (Admin, UserVoice) commented
Occasionally, high-priority customers are talking with executives or project managers and need something updated in our software quickly.
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AdminJohn R (Admin, UserVoice) commented
When capturing a request with the Sidebar, it could be helpful to include details about the customer. For example, "churn risk", "deal blocker", etc.