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General Feedback

How should we improve our feedback and product management tools?
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333 results found

  1. Count suggestion creation as customer activity

    A suggestion being created doesn't always count as "Customer Activity" when using the "No Customer activity" filter.

    This can result in suggestions that have been created within the year showing up in "No Customer activity in the past year" if the suggestion was were created via the API, contributor sidebar or imported.

    6 votes

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    1 comment  ·  Ideas  ·  Admin →
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  2. Permanently Delete Suggestions

    -Allow permanent deletion of Suggestions

    -Permanently purge soft-deleted Suggestions (potentially on a cadence)

    5 votes

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    2 comments  ·  Ideas  ·  Admin →
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  3. 1 vote

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  4. View deleted comments

    Admins should be able to view comments that have been deleted

    2 votes

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  5. Need a filter for open Ideas that contain the blocker flag

    There is no simple way to filter all ideas that contain blockers. We should also be able to pull up reports on accounts and users who have left feedback marked blocker. Pulling reports or setting up your API is not an easy solution that will help. Please add a filter to include all blocker feedback.

    5 votes

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    Deferred  ·  Jared Shaffer responded

    Hey there, while we haven't implemented this exact request, we have recently made changes that allow you to:

    • Filter the activity and moderation page by ideas with flags
    • Sort the idea grid by ideas that have flags that have not yet been cleared
  6. Disable comment moderation once idea has been approved

    With moderation enabled, ideas and comments need to be approved.

    When a new idea is created and approved, each comment needs to be approved separately.

    This request is to not require comments to be approved once the idea has been approved.

    1 vote

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  7. Activity Visuals in Suggestions Grid

    Activity trend columns provided a visual for when support was added to suggestion, allowing teams to evaluate patterns over time.

    3 votes

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  8. Filter ideas by Creator Account

    Currently, an Account page shows all ideas that Account members have voted for; provide a checkbox or other filter to limit this to ideas that Account members have created

    1 vote

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  9. Have a column view for Ideas like there is in the Roadmap

    For Ideas, there only seems to currently be the list view option for this, which is fairly detailed and great, but I'd love to see an option like in the Roadmaps tool where you can have a column view. I'd like to be able to create columns for the individual statuses we have to track multiple products/features. I created an example in the Roadmaps tool and may end up trying to utilize that in some way, but having actual Ideas to drag and drop into different statuses and to be able to track what needs to be actioned on in…

    1 vote

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  10. Disable internal status

    Ability to disable the internal status feature

    3 votes

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    Tell Us More  ·  Jared Shaffer responded

    Hi – thanks for sharing this idea. We’re interested to hear if this is a problem for other customers as well which will help us decide if it is a feature we need to consider building.

  11. Ability to link related Suggestions

    Similar to merge, provide a way to link related Suggestions together (think of how Jira solves this with related Issues UX).

    5 votes

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  12. Allow for automatic archiving based on set rules

    I'd like the ability to set rules for age of an idea + number of votes to automatically archive to a private forum. Such as, anything older than 4 years with less than 4 votes gets sent to an Archive forum so we have the information, if needed, but don't have to manually do the maintenance work.

    4 votes

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  13. Rich-text formatting for comments on ideas

    Be able to use formatting options, like bold, italics, code blocks in comments on the forums.

    6 votes

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  14. Import comments

    Just like you can import ideas, it would be ideal to import comments via CSV file as well.

    28 votes

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  15. 2 votes

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  16. Be able to navigate between suggestions with short cuts

    When looking at an issue there is no quick way to go to the next issue. Would be ideal if admins could quickly navigate to the idea with short cuts.

    2 votes

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  17. Field placeholder or Prompt for the Description field

    It is possible to set the field placeholder text for the suggestion title. This is great and allows me to tailor the ask to suit my audience.
    I would like to be able to do the same for the suggestion description field. This would enable me to create a more instructional prompt to guide the user on what to enter into the field.
    Alternatively allow configuring a prompt for the description field (as we have for title).

    3 votes

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  18. Support .svg attachments on ideas and comments

    Allow users to add .svg attachments on ideas and comments.

    2 votes

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  19. Auto-aggregate feedback from multiple sources

    Ability to take feedback (closed lost notes, tickets labeled feedback, etc) and auto-associate or auto-aggregate them in some way.

    In other words, remove the manual approach from requiring end users and internal folks from manually capturing and aggregating feedback.

    2 votes

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  20. Add screen shot to idea from clipboard

    I really need/want and easy way to add images (screen shots) from clipboard (like e.g. Target Process does it e.g. on their help desk) - a small picture often says more that 140 characters ... and more clearly

    It is really no different that attaching an image files, just a lot less clicking and tying

    4 votes

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