General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
271 results found
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Ideas created by contributors should be included in "My Activity" Ideas that are created by contributors on behalf of other customers should appear in the "My Activity" of the contributor's console. It's a confusing experience for our internal users when they need to find and add feedback to existing ideas they themselves created.
1 voteHello!
Thanks for this feedback.
From the "My Activity" feed of the Contributor console, a contributing team member can see all feedback they've captured, ideas they've created, as well as any votes they may have submitted for existing ideas.
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Merged ideas should aggregate votes If you merge ideas the votes should aggregate into the top level idea. Ex: Idea with 100 votes gets merged into an idea with 200 votes. It should show 300 so when you sort and filter you understand the true demand
1 voteHello!
Thanks for this feedback.
When ideas are merged today, the votes belonging to any idea being merged into another is added to the existing votes of "winning" idea.
This resource does a good job of explaining idea merging in UserVoice.
Thanks.
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36 votes
We now support SCIM and offer multiple user permission types to help your team easily assign new and existing users to various UserVoice permissions. Read more here!
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Ability to create multiple roadmaps Need to have many roadmaps for different products that are externally shareable. Not just one roadmap where the user has to select filters.
22 votesThis week we released support for multiple roadmaps! If you have multiple teams working on different projects, this is a great way to track work independently. You can even share each roadmap with a specific audience! Read more here.
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Display organisation name with user name and user title When I post a comment in response to a suggestion, there is no way for the person who posted the suggestion to see on the page that I am with the Uservoice organisation who owns the forum. Displaying a 'Title' seems to be the best workaround for this now (e.g. "My Title at Organisation"). However, the ability to edit the 'Title' only exists for administrator type roles. Please allow editing of titles for all roles. Or, consider going further and developing a new feature to display an 'Organisation' name on the comment. Because users needs to be accepted into the…
1 voteHello!
UserVoice admin profiles can be updated to include job titles. Those titles are then displayed on all public facing communications (comments and status updates for example) sent from UserVoice.
A bit more on that here.
Thanks for this feedback.
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Suggest More Ideas when capturing feedback in the Contributor Console When capturing feedback via the Contributor Console, only three ideas are displayed, even if many more ideas are a good match for the terms. Display more ideas.
1 voteHey there! Thanks for the feedback. Our team has made this adjustment so users will now see up to 20 suggested ideas when entering feedback in the Contributor Console.
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Slack Integration for Private Channels Provide the ability to stream UserVoice events to a private Slack channel
13 votesHi All - Our new Slack bot allows for all of the standard functions to be performed in a private channel. Instructions for upgrading to the new, more functional Slack Bot are available for you in a knowledge base article. There, you can also find out how to enable UserVoice functionality within a private channel, by inviting the bot just one time to join the channel.
Need any help? Please let us know by contacting support!
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Remove Customer Contributor Consoles from Google Search Results If you search "Uservoice Contributor Console" in Google (I was trying to find documentation on the console) - there are dozens, if not hundreds of search results that show the signin pages of all of UserVoices customers.
I'm assuming that Uservoice didn't mean to publish their customer list this way in Google, and having it show up in search results can really muddy the water when you have use cases like mine where I'm a customer trying to find details on the new Contributor Console.
See screenshot for example.
1 voteThanks for bringing this to our attention Aaron. It certainly wasn’t our intention for this endpoint to be crawled. We’ve updated the list of items not to be indexed and the results should fall out of Google’s index over whatever mysterious schedule they have :)
Thanks again for pointing this out – I really appreciate it!
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Contributor Console Not Appearing in "Activity by Source" Report When feedback is captured via Contributor Console, it is not currently showing up in the Activity by Source pie chart. It would be beneficial because the team only uses Console to capture Contributor Feedback, and we would like to easily see how much feedback is being captured in that channel
2 votes -
Report for Ideas Lifecycle They are looking for a report that tracks the concept of ideas submitted vs completed ideas. He wants a report that can illustrate lifecycle of ideas as they progress through stages (statuses) from new idea to completed. He described 2 benefits from this report. One, the ability to better understand their product development process (to see which stages ideas are getting stuck in, and why). Two, to illustrate to leadership the overall impact of UV (we have collected X amount of ideas which have become Y amount of new features)
2 votesWe just launched an update to the Status Update section of the Activity Report. We’re now showing how many times ideas were marked as a certain status within a designated time period as well as the customer reach of every update. Check out the attached image!
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Include Attachments on Internal Notes Currently attachments can be added to Status Updates as well as comments, we would like the ability to include attachments for internal notes. Sample Use Case: when drafting a mock-up of something such as a UI change that is not yet ready for public feedback, but should have eyes on it by other members of the Product Management or Development Staff.
9 votesHello,
Yesterday we introduced “Internal Comments” on ideas to replace Notes. Don’t worry, we’ve kept all your previously created notes. They are now called internal comments.
Unlike notes, internal comments support attachments.
Also exciting about internal comments is that you now have the ability to mention other admins directly on ideas.
Here’s what you can expect.
@mention other UserVoice admins on internal comments
Reply to internal comments in threads
Email and in-app notifications when you’ve been mentioned on a UserVoice idea.
Email and in-app notifications when there is new activity on an internal comment thread that you’ve participated in.
Thanks!
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Filter by Negative Criteria Provide the ability to filter by ideas that do not have a particular label or outside of a certain date range, or not a particular category.
2 votesHello 👋
Advanced filtering allows you to narrow your list of ideas based on negative logic criteria. For example, you can now filter for ideas that do not have a specific label(s), not supported by a specified account(s), don't have specified statuses, or for ideas that are not in a specific idea category.
More on advanced filters here.
Thanks for this feedback.
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Don't send notifications to all Slack channels configured when feedback is created (that is not attached to an idea) Right now, when the Slack integration is configured, any feedback that is created and not attached to an idea will notify all Channels connected to UserVoice.
1 voteWe’ve improved our Slack integration so that un-linked feedback is now only sent to channels that receive events from all forums and categories.
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Respect Line Breaks in Internal Notes. Respect Line Breaks in Internal Notes.
Internal notes styling should respect line breaks like comments do. When leaving notes for internal members, it can difficult to understand the message being conveyed because it's all smushed together in one block.
7 votesHello,
Yesterday we introduced “Internal Comments” on ideas to replace Notes. Don’t worry, we’ve kept all your previously created notes. They are now called internal comments.
With internal comments, we’ve included an editor that supports richer text formatting than previously available with notes.
Also exciting about internal comments is that you now have the ability to mention other admins directly on ideas.
Here’s what you can expect.
@mention other UserVoice admins on internal comments
Reply to internal comments in threads
Email and in-app notifications when you’ve been mentioned on a UserVoice idea.
Email and in-app notifications when there is new activity on an internal comment thread that you’ve participated in.
Thanks!
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Custom from: email address for subscriber emails These currently have a random alpha-numeric pattern, e.g. omail-tTyIRW4hbiepjxTf1+edjc9s@feedback-poweredby.uservoice.com
These should be nicer looking or allow the use of custom email addresses.
5 votesWe recently introduced DomainKeys Identified Mail (DKIM) which enables the customization of an email “from” address. Once DKIM is configured, you may choose a custom “from” email address on subscriber emails. Read more about DKIM below:
https://help.uservoice.com/hc/en-us/articles/4410940934419-Email-Customization
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2 votes
We now have a traits sync service offering for Pipedrive! The service can sync your Contact & Account traits to UserVoice so that you can harness powerful segmentation.
Read more about it here: https://help.uservoice.com/hc/en-us/articles/360034993834
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Admin invitations should redirect to /admin/signin When admins accept invitations, they are redirected to the end-user sign-in on the web portal.
In some cases, admins aren't able to sign-in with SSO while end users can.
If the account has the site restricted to SSO authentication, the admins won't be able to authenticate accept the invitation
3 votesWe updated our admin sign-up process so admins are now directed to the admin console after creating a login.
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Custom time period filter for Activity reports Time period filter should be customizable. Not just 30/90/365 days. We need to choose 1. and last day of a month when doing monthly reports otherwise its useless for us :(
The idea is good and we like it but we don't always have a time to check the Activity at the beginning of the month to see the last 30 daysPetr from Skype & MS Teams
2 votesHey all,
A couple weeks back we launched a new date picker on the Activity Report that gives you the ability to filter your reports by a custom time period. If you haven’t been to the activity report lately, check it out today.
Thanks,
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Idea Insights - See All Ideas Respects Currently Selected Forum Idea Insights - my expectation was that See all ideas button respects the currently selected Forum (not all forums)
1 voteHello,
Selected Forum(s) on the Idea Insights view will now be respected when “See all ideas” is used to access the full Idea grid.
Thanks again for this feedback.
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Provide web portal URLs for UserVoice items in Slack UserVoice items (ideas, feedback, comments) sent to Slack via the integration link back to the admin console.
Some use cases have non-admins clicking these links in Slack, but they are unable to access the admin console links.
4 votesHi there,
Thanks for this early feedback.
Now, users without access to the UserVoice admin console will be directed to the web portal view of an idea when attempting to access that idea from a Slack channel.
UserVoice admins will still be directed to that idea in the admin console as they are today.
Let us know what you think.
Thanks again.
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