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Ryan McErlean

My feedback

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  1. 12 votes

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    4 comments  ·  General Feedback » Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
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    Ryan McErlean supported this idea  · 
  2. 14 votes

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    2 comments  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    We’re currently working on enhancements to the contributor experience for communicating additional importance of ideas.

    We’re also going to make it easier, via the admin console, to quantify the impact of these ideas that contributors communicate are important.

    More updates to come soon.

    Thanks,

    Ryan McErlean supported this idea  · 
  3. 399 votes

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    61 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

    Ryan McErlean supported this idea  · 
  4. 3 votes

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    1 comment  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Ryan McErlean commented  · 

    Being able to filter by forum would also be very useful when looking at feedback for a given user or account. We have many forums and I'm am only concerned about one so right now it is very difficult to sift through feedback across all forums

    Ryan McErlean supported this idea  · 
  5. 144 votes

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    30 comments  ·  General Feedback » Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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    Ryan McErlean supported this idea  · 
  6. 280 votes

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    10 comments  ·  General Feedback » Roadmap  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 9 votes

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    4 comments  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey all,

    Thanks for the feedback and support of this idea.

    Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.

    That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.

    We are working on a few updates to help make this more clear moving forward.

    Thanks again.

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    Ryan McErlean commented  · 

    Agreed, private comments are critical so that the contributor can add comments specific to the customer they are recording the request on behalf of. For example, the customer's specific use case, the impact this request would have for their organization, the priority for their organization, etc.

    Ryan McErlean supported this idea  · 
  8. 8 votes

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    0 comments  ·  General Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Ryan McErlean supported this idea  · 
  9. 48 votes

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    6 comments  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Ryan McErlean supported this idea  · 

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