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General Feedback

How should we improve our feedback and product management tools?
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  1. Customize branding per forum

    Different forums can represent different products or product groups. Admins want to be able to quickly and easily customize the look and feel of each forum, including the logo, images, and design.

    Right now, this can only be accomplished with significant custom design. It would be ideal if there were features for easily managing this in UserVoice.

    2 votes

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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Automatically analyze incoming feedback and link to existing ideas

    Automatically analyze text on incoming feedback and link it to existing ideas. This will allow teams to handle higher volumes of feedback, and discern signal from noise.

    8 votes

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  3. Have a setting to require a description when creating ideas

    Have a setting that can require a description when a user creates a new idea

    7 votes

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  4. Pin ideas on the forums

    Admins want to be able to pin or start specific ideas on the forum, so when users visit the web portal, they will see those ideas at the top of the forum. This lets them highlight ideas they want to collect feedback on or call out recently completed ideas they want users to see.

    55 votes

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  5. Access private forums via link

    Instead of sending a separate url to each person for a private forum, send out a single url that allows anyone with that link to access the private forum.

    10 votes

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  6. 4 votes

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    Deferred  ·  Claire Talbott responded

    Hi everyone!

    Our Product Team reviewed this idea, and discussed internally.

    We built the “My Feedback” section in settings to list ideas a user has supported either by leaving a comment or casting a vote.

    While we can definitely understanding users wanting to see ideas they created, but no longer support, this is not a use case we designed this part of the application for.

    We do have supporter mode now for our product forums, which does let users support as many ideas as they want. To learn more about why we recommend switching to supporters vs. voting limits, please, check out our best practice article: https://feedback.uservoice.com/knowledgebase/articles/782139

  7. Add an extra confirmation step to "flag as inappropriate" links

    Currently, it is very easy to accidentally click the "flag as inappropriate" link next to ideas in a list (I have already accidentally done this). It would be nice if there was an extra confirmation (a popup box or something) to confirm that this was the intended action.

    8 votes

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  8. Allow users to search AND sort/filter ideas on the web portal

    On the front end, you can search by keyword, but you can't sort the ideas by new or hot or top. You also can't narrow your search by category.

    You can sort ideas by new, hot or top, but if you try and view ideas by categories or status, it ignores the sort option.

    57 votes

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    17 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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    Kelly responded

    On the feedback webportal, users can now filter ideas by both category and status while also filtering on ‘my feedback’ or sorting by hot, top or new.

  9. Allow users to recommend which ideas should be merged together

    On our board there are many duplicate ideas suggested. We have an admin who can manually merge them, but users don't know that and frequently simply leave comments on the new idea saying "vote here instead!" Allowing users to flag a possible dupe (ideally with a link) would bring them to our admins attention and reduce the duplication of effort.

    82 votes

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    14 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Customizable list of words to ignore to improve search results

    I've been usability testing a test version of our UserVoice forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:

    1. The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.

    2. A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.

    I'd like to be…

    32 votes

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  11. Nested categories and sub-categories

    Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"

    Thanks.

    55 votes

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  12. Allow profanity filter list to be customized / edited

    The profanity list is too sensitive and we'd like to 'allow' certain words currently banned. For example, the word ****** is currently blocked, but that is the name of a company relevant to my client's company, so people will often use it perfectly appropriately.

    (The above may get moderated so what I'm talking about is http://bit.ly/wrpoSi for example)

    14 votes

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  13. Allow customization of text on portal site/forums

    Not everyone wants to use words like "Contact Us", "Knowledgebase", or "Feedback" on their UserVoice site - allow customizations of at leas the major titles and buttons on user-facing portal pages.

    30 votes

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    9 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Assign & filter feedback by admin (and team)

    Especially once they've moved to the "under review" or "planned" statuses - need an easier way to make sure there's follow up on these things.

    214 votes

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  15. Convert a comment to a new idea

    Sometimes a user will make a great suggestion as a comment on another suggestion. Often the original suggestion inspired the second which would be why it's in the wrong place.

    I'd like an option added to the actions on comments to be able to turn them into suggestions

    68 votes

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  16. Pre-moderation for Ideas, Post-moderation for comments

    It would be great to be able to use pre-moderation for new ideas and post-moderation for comments. This would allow us to maintain a high forum quality without limiting the natural forum dynamics. In pre-moderation, allow editing comments before accepting them (just like with the new ideas)

    36 votes

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  17. Allow admins to split ideas

    Provide the ability for admins to take an idea that was submitted and split it into two.
    The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
    When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…

    48 votes

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  18. Manually order a forum category positions

    When creating categories for a forum, I want to be able to manually set the order of the categories, so that more important ones can be listed first.

    33 votes

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  19. Moderation settings should be applied at the forum level

    I love the addition of moderation to Uservoice...if you have multiple forums, you may need different moderation needs per forum, so I think they should be applied at the forum level and not at the total accout level

    130 votes

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