Chris Tomkins
My feedback
38 results found
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90 votes
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13 votes
An error occurred while saving the comment -
3 votes
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19 votes
For now, this is not functionality we will be implementing.
There are two primary reasons for this:
- When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
- Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?
I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…
An error occurred while saving the comment Hi Matt, agree on your points above in the context of companies building solutions for B2C companies, but not for those building B2B solutions. In this case:
- There is often not 1 person providing the feedback - it is a team of people
- Feedback may be provided by the account team e.g. a Technical Account Manager or Customer Success Executive rather than the customer directly and it is this person we need to engage with to retrieve more details but we need the account details to be able to determine things like Reach
- Individuals at a customer may change or not be willing to share their personal detailsFrom a B2B point of view it would be great to be able to capture ideas associated with an account rather than an individual at an account (https://feedback.uservoice.com/forums/1-general-feedback/suggestions/35923810-capture-ideas-on-behalf-of-an-account).
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2 votes
An error occurred while saving the comment This sounds interesting - if you ask most customers what things they'd like to improve in your product they will come up with a long list. It is really important to understand which of these are the most important to help you prioritise which things to work on. If we had a way of capturing this in User Voice and ideally letting the customer see this and amend this that would make a lot of sense.
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6 votes
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15 votes
An error occurred while saving the comment Apologies this is a duplicate which can be merged - https://feedback.uservoice.com/forums/1-general-feedback/suggestions/46079548-add-accounts-as-voter
An error occurred while saving the comment Allow accounts to be added as voters to ideas without the need to specify an individual employee.
Contacts at accounts frequently change or need to be modified and in some cases (like ours) we don't tend to auto subscribe contacts to idea updates and so we'd like to be able to add accounts directly rather than individual contacts.
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5 votes
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1 vote
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30 votes
We have consolidated a number of ideas related to this topic and are investigating how to (securely) bring this feature to life
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57 votes
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58 votes
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13 votes
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62 votes
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416 votes
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11 votes
An error occurred while saving the comment There are numerous roles in a business who are associated with a specific set of accounts, e.g. customer success, sales, technical account managers etc and so being able to go to a single place to see activity/ideas/etc for a specific set of accounts is essential.
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17 votes
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19 votes
Similarly if I go to an Account in Account Explorer I can see the related ideas but can't click on them.