kimi
My feedback
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5 votes0 comments · General Feedback » Customer Traits & Segmentation · Flag idea as inappropriate… · Admin →
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7 votes
An error occurred while saving the comment kimi
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81 voteskimi
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5 votes
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140 votes
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82 voteskimi
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68 voteskimi
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2 votes
An error occurred while saving the comment kimi
commented
This!! Absolutely!!
kimi
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4 voteskimi
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1 vote
An error occurred while saving the comment kimi
commented
To explain this further, I need to be able to see the examples my clients are providing me as to WHY they need certain things. I comment once I see things either to ask more questions or validate that I understand them. I don't know which things and which things I haven't right now making it so hard for me to know if I have all the WHYs for my developers unless I go through every single ticket individually EVERY SINGLE DAY!
kimi
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2 votes0 comments · General Feedback » Customer Traits & Segmentation · Flag idea as inappropriate… · Admin →kimi
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2 votes0 comments · General Feedback » Customer Traits & Segmentation · Flag idea as inappropriate… · Admin →
Hello, thanks for your feedback. When viewing a user in the admin console, you can view their supported ideas and sort the Last Supported column to view the ideas they most recently voted on. Their detail page also features a chronological view of their activity. Each idea they voted/commented on displays the Forum and Category as well.
kimi
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15 votes
An error occurred while saving the comment kimi
commented
Could not agree more! I would like that so much. I don't want my employees' names to show as the one posted at all.
kimi
supported this idea
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391 votes
Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.
kimi
supported this idea
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4 votes
An error occurred while saving the comment kimi
commented
YES! This way if I need to know more about one of the comments, I can tag the person since I can't reply to that individual comment and still make it a public comment.
kimi
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1 votekimi
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2 voteskimi
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5 voteskimi
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3 votes
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1 voteTell Us More · 0 comments · General Feedback » Customer Communication · Flag idea as inappropriate… · Admin →
If we could have this function, we would know if people have reached out to us and we have not seen it. Our developers need to know why people need certain features and without knowing if they've written back to us, we don't know this. Creating a view to review comments is not helpful because they do not move off of that list once you've reviewed them.