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General Feedback

How should we improve our feedback and product management tools?
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  1. Don't include completed ideas in searches

    I went to link a ticket to an idea, and it showed me oodles of completed ideas. That would be good as an option, but not in the default view. It should really separate out completed ideas.

    4 votes

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  2. Be able to set a customized message on the Private Forum invite email as the default.

    Be able to change the welcome message in the private forum invitation process to be the same custom message each time so it doesn't have to be copy and pasted each time if you use the same one every time.

    7 votes

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  3. When tagging an idea with internal lables you should be able to star a label to make it a primary label on the idea

    Sometims the when adding internal labels to ideas submited to our portal we add multiple lables in the same "category." It would be nice if we could star one of those labels to be the primary label

    2 votes

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  4. Provide the ability to display the ID of the Suggestion in the forum with the suggestion

    Provide the ability to display the ID of the Suggestion in the forum with the suggestion rather than having to point people to the ID in the URL. This helps when you are working with different systems and want to allow people to link to their ticketing systems where there is not automation.

    8 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  5. Automatically analyze incoming feedback and link to existing ideas

    Automatically analyze text on incoming feedback and link it to existing ideas. This will allow teams to handle higher volumes of feedback, and discern signal from noise.

    8 votes

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  6. Ideas that someone has supported but has not voted or commented on should appear in "My feedback"

    Ideas that are supported but not voted or commented on should appear in "My feedback."

    There are a couple use cases for this:

    1) As a user if I submit an idea but do not vote or comment on it, I still want it to appear under "My feedback"

    2) As an admin when I add a supporter to an idea in the admin consol, I would like them to see the idea under their "My Feedback" even though they have no commented or voted on the idea

    1 vote

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  7. Would it be possible to include date tag to admin replies on main page? We want people to see when the admin update/comment was posted.

    Would it be possible to include date tag to admin replies on main page? We want people to see when the admin update/comment was posted without having to click into the idea.

    Today they can see it only if they click on particular idea, but cannot see it right away on main page.

    3 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  8. Have a setting to require a description when creating ideas

    Have a setting that can require a description when a user creates a new idea

    7 votes

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  9. Search field in merge window is tiny

    I like the new merge experience, but the search field is just teeny-tiny! Many times I have to perform multiple searches for duplicates and will change some of the terms used each time. It's annoying to do this in such a small field.

    3 votes

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  10. Customize branding per forum

    Different forums can represent different products or product groups. Admins want to be able to quickly and easily customize the look and feel of each forum, including the logo, images, and design.

    Right now, this can only be accomplished with significant custom design. It would be ideal if there were features for easily managing this in UserVoice.

    2 votes

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  11. 3 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  12. Go to edit mode when entering an idea

    When bringing up an idea in the admin console, have it already be editable so that there are not more clicks required.

    2 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  13. Access private forums via link

    Instead of sending a separate url to each person for a private forum, send out a single url that allows anyone with that link to access the private forum.

    10 votes

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  14. Add an extra confirmation step to "flag as inappropriate" links

    Currently, it is very easy to accidentally click the "flag as inappropriate" link next to ideas in a list (I have already accidentally done this). It would be nice if there was an extra confirmation (a popup box or something) to confirm that this was the intended action.

    8 votes

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  15. Allow users to search AND sort/filter ideas on the web portal

    On the front end, you can search by keyword, but you can't sort the ideas by new or hot or top. You also can't narrow your search by category.

    You can sort ideas by new, hot or top, but if you try and view ideas by categories or status, it ignores the sort option.

    57 votes

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    Kelly responded

    On the feedback webportal, users can now filter ideas by both category and status while also filtering on ‘my feedback’ or sorting by hot, top or new.

  16. 4 votes

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    Deferred  ·  Claire Talbott responded

    Hi everyone!

    Our Product Team reviewed this idea, and discussed internally.

    We built the “My Feedback” section in settings to list ideas a user has supported either by leaving a comment or casting a vote.

    While we can definitely understanding users wanting to see ideas they created, but no longer support, this is not a use case we designed this part of the application for.

    We do have supporter mode now for our product forums, which does let users support as many ideas as they want. To learn more about why we recommend switching to supporters vs. voting limits, please, check out our best practice article: https://feedback.uservoice.com/knowledgebase/articles/782139

  17. Allow users to recommend which ideas should be merged together

    On our board there are many duplicate ideas suggested. We have an admin who can manually merge them, but users don't know that and frequently simply leave comments on the new idea saying "vote here instead!" Allowing users to flag a possible dupe (ideally with a link) would bring them to our admins attention and reduce the duplication of effort.

    82 votes

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    14 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Customizable list of words to ignore to improve search results

    I've been usability testing a test version of our UserVoice forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:

    1. The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.

    2. A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.

    I'd like to be…

    32 votes

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  19. Nested categories and sub-categories

    Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"

    Thanks.

    55 votes

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  20. Allow profanity filter list to be customized / edited

    The profanity list is too sensitive and we'd like to 'allow' certain words currently banned. For example, the word ****** is currently blocked, but that is the name of a company relevant to my client's company, so people will often use it perfectly appropriately.

    (The above may get moderated so what I'm talking about is http://bit.ly/wrpoSi for example)

    14 votes

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