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General Feedback

How should we improve our feedback and product management tools?
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  1. Customizable list of words to ignore to improve search results

    I've been usability testing a test version of our UserVoice forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:

    1. The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.

    2. A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.

    I'd like to be…

    32 votes

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  2. Nested categories and sub-categories

    Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"

    Thanks.

    55 votes

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  3. Allow profanity filter list to be customized / edited

    The profanity list is too sensitive and we'd like to 'allow' certain words currently banned. For example, the word ****** is currently blocked, but that is the name of a company relevant to my client's company, so people will often use it perfectly appropriately.

    (The above may get moderated so what I'm talking about is http://bit.ly/wrpoSi for example)

    14 votes

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  4. Assign & filter feedback by admin (and team)

    Especially once they've moved to the "under review" or "planned" statuses - need an easier way to make sure there's follow up on these things.

    214 votes

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  5. Allow customization of text on portal site/forums

    Not everyone wants to use words like "Contact Us", "Knowledgebase", or "Feedback" on their UserVoice site - allow customizations of at leas the major titles and buttons on user-facing portal pages.

    31 votes

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  6. Convert a comment to a new idea

    Sometimes a user will make a great suggestion as a comment on another suggestion. Often the original suggestion inspired the second which would be why it's in the wrong place.

    I'd like an option added to the actions on comments to be able to turn them into suggestions

    68 votes

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  7. Pre-moderation for Ideas, Post-moderation for comments

    It would be great to be able to use pre-moderation for new ideas and post-moderation for comments. This would allow us to maintain a high forum quality without limiting the natural forum dynamics. In pre-moderation, allow editing comments before accepting them (just like with the new ideas)

    37 votes

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  8. Allow admins to split ideas

    Provide the ability for admins to take an idea that was submitted and split it into two.
    The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
    When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…

    49 votes

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  9. Moderation settings should be applied at the forum level

    I love the addition of moderation to Uservoice...if you have multiple forums, you may need different moderation needs per forum, so I think they should be applied at the forum level and not at the total accout level

    130 votes

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  10. Manually order a forum category positions

    When creating categories for a forum, I want to be able to manually set the order of the categories, so that more important ones can be listed first.

    33 votes

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  11. 0 votes

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  12. Detailed errors when import fails

    It would be nice to have better information on a failed import. For example, if I load 1000s of suggestions and get an error for each line stating that there are special characters, it would be much easier if I was given a list of what those characters were to make them easier to find.

    1 vote

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  13. Surface the ability to move categories from the hamburger menu

    It would be nice to be able to move a suggestion from the hamburger menu or edit functionality. Also surfacing the forum/category from the activity feed would reduce time taken to triage

    1 vote

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    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  14. 1 vote

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  15. Search stop words for non-English languages

    Don't search for commonly used words in a given language.

    e.g. "les" in French

    1 vote

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  16. Import staging area

    Would love to have an area in UV where we could import existing ideas (collected prior to launching UV) and search/merge/delete etc before actually creating them.

    Importing a large number of ideas will include a lot of noise/junk, but there's still value in our existing ideas.

    1 vote

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    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  17. Allow easier date format for importing suggestions

    It can be very difficult to format to the required date format as it is not an existing format in excel.

    1 vote

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  18. Record Customer Interviews

    Have a way to record the meeting transcript or notes from interviews the PM team has with customers. Key features would be linking portions of the interviews to ideas/features and being able to search for keywords across all interviews.

    1 vote

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    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  19. Update Suggestions with Import

    I want to append the descriptions of the ideas I just imported, but I cannot do that with the import feature.

    1 vote

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  20. Increase idea description character limit

    The character limit for the idea description field is currently 10,000. Some users are running out of space when creating ideas and would like the limit to be increased.

    1 vote

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    Deferred  ·  Claire Talbott responded

    Thank you for your feedback around this. Our Product team discussed this and decided this is not a product priority at this time.

    We do recommend if users are posting longer ideas, to look at using our idea attachment feature to attach additional data to an idea.

    We will leave this idea open for voting, and if we start to hear from more customers around this, we will consider revisiting.

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