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General Feedback

How should we improve our feedback and product management tools?
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  1. Be able to remove past NPS ratings

    People often test the NPS widget on their account, and we have no way to remove this ratings from being included in analytics

    53 votes
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    5 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customize NPS widget message

    "Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.

    119 votes
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    22 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  3. Option to require an email address and message for NPS Ratings

    If a user submits an NPS rating, they aren't required to leave a message or even give an email address. This can be frustrating for several reason...

    For passives and detractors, you want to know why they gave you a low score. Just getting a 0 or 4 doesn't help.

    If they don't give an email address either, you have no way to follow up and ask why.

    5 votes
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    1 comment  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  4. Report on response rate for NPS

    It would be helpful to know how many users were prompted with the NPS survey during a given time frame vs. how many ratings were actually submitted.

    1 vote
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  5. 1 vote
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    0 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

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