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General Feedback

How should we improve our feedback and product management tools?
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88 results found

  1. Contributor Portal to have Internal status displayed in Activity Feed

    I would like to have the Internal Status displayed for my contributors, following and upvoted ideas when using the Contributor Portal. Only Public status is shown on the activity feed at this point but I want to be able to view the internal status as well.

    3 votes

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  2. Show linked work items to contributors

    When linking feedback, show the contributor if the idea has linked work items (Jira, Azure Devops/VSTS_.

    3 votes

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  3. Add Internal note when entering a new idea

    The ability for a contributor (staff member) to also add an internal note in addition to the current fields when entering a clients idea via the contributors portal.

    1 vote

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  4. UserVoice Salesforce Lightning Component

    I’m not expecting anything much different from what is being captured from the Salesforce Opportunity record. It would be the same fields to capture the contact’s email, feedback, vote/idea and any need for escalation. It would be just the information being asked by the Sidebar but made into a Lightning component so that it is integrated right into Salesforce. I have been in several calls with Customer Success members last week and it was definitely a struggle trying to help them install the Chrome bookmark and guide them to use this outside of Salesforce.

    2 votes

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  5. Ability to push a custom email from the contributor console and sidebar when capturing an idea or piece of feedback.

    When capturing feedback on behalf of a prospect or user, I'd like to have the ability for the option to have control of an email notification on save. This way when I capture the feedback I can immediately message the prospect or user that their feedback has been captured and have additional context/control over the communication.

    6 votes

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  6. Show owner of feedback as who shared this on the public site

    When a contributor or any admin enters feedback for a user/customer, the idea displays on the public side as if the idea is owned by that contributor. We need for the idea to show as being owned/entered by the customer who provided the feedback initially. We would prefer to prevent all feedback to appear like it came from the company, or the perception of this. Also, when an idea is being moved to our dev teams, we create a project and list the customer/account who initially submitted the request. This is hard when the idea isn't listed as coming from…

    1 vote

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  7. View all ideas & internal information from console

    We want our internal teams to be able to easily see all ideas and the relevant internal information (internal comments/statuses etc) through the contibutor console.

    Right now the only available views are ideas that the team member has added feedback to / created or status updates - otherwise they are forced to use the search function.

    We want our business units to be able to browse ideas like someone can on the web portal but see internal information.

    9 votes

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  8. Show Internal Status on User and Account view in Contributor Console

    Only Public status is displayed, and you are required to click into the specific idea to see the Internal Status.

    1 vote

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  9. 1 vote

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  10. Contributor Console needs export capabilities

    Love the new console - makes things much easier.

    What we really need though is a way for contributors to export lists for different accounts within the contributor console.

    This allows our field reps to more easily review the supported ideas for our accounts during quarterly review business calls.

    12 votes

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  11. Ability to understand the engagement of contributor ideas'

    I post several ideas and I don't get too much information about it, like:

    who saw my idea? where the users came from?
    wow much time people spend reading about it?

    I just see that I invest a good time sharing my ideas but never get any feedback or follow up the discussion.

    1 vote

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  12. FRs by Account in Table Format and/or Export

    I'd like to easily review all Feature Requests that match a customer or keyword (eg.. company name) in a simple and easy to review table; as opposed to the blog view we can see in the activity dashboard search results today. I'd also like the ability to easily export that table of data into a CSV/XLS

    2 votes

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  13. Contributor Console missing Contributor Sidebar capabilities

    Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.

    9 votes

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    Started  ·  Torre Matthew responded

    Hey all,

    Thanks for the feedback and support of this idea.

    Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.

    That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.

    We are working on a few updates to help make this more clear moving forward.

    Thanks again.

  14. Improve search menu for Contributor Sidebar to help mitigate against duplicate feedback

    Provide filtering capabilities, like in the admin console, to be able to search for relevant ideas to capture feedback against.

    31 votes

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  15. 3 votes

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  16. 5 votes

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  17. Capture feedback by forwarding an email to UserVoice

    So I can quickly forward feedback from my email client to UserVoice

    4 votes

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  18. Contributors Post Ideas Anonymously

    When capturing a new idea through the Contributor sidebar, we would like the idea to be from an anonymous user, not a post from an internal team member. We don't want it to look like our employees are complaining about the product.

    3 votes

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  19. Internal Status Updates Link Out To Contributor Console

    When internal status is updated, the contributor gets a link that goes to the web portal -- can we instead redirect them to the contributor console?

    it's a bit of a confusing experience for them if we're trying to get them onboarded using the console and now they can only leave additional comments through the web portal

    1 vote

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  20. Default forum when capturing feedback in sidebar

    Instead of having to select any of the forums on the account, allow a forum to be set as a default per user.

    2 votes

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