General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
75 results found
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Capture Feedback on Multiple Users at Once Ability to capture feedback on multiple end-users at once
8 votes -
2 votes
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Contributor Console should also list feedback captured without idea The activity stream in the Contributor Console does only list Feedback captured with a link to an idea.
This reflects how it works in "Ideas & Feedback | All Activity" in the Admin interface, but both are wrong. "All" means all. So also feedback without idea should list there. In the admin at least you can select "Needs idea". In the Contributor Console I do not see such an option.4 votes -
Contributor Portal to have Internal status displayed in Activity Feed I would like to have the Internal Status displayed for my contributors, following and upvoted ideas when using the Contributor Portal. Only Public status is shown on the activity feed at this point but I want to be able to view the internal status as well.
3 votes -
Request to Become a Contributor I’m in a situation where we have sales units places globally and I do not know the names of all these people and therefor I cannot invite them from the admin console. Not all of them at least. I can identify a part of our sales and support people and invite them. But I’m wondering if it would be possible for the rest to request to be a contributor?
2 votes -
Show linked work items to contributors When linking feedback, show the contributor if the idea has linked work items (Jira, Azure Devops/VSTS_.
3 votes -
View all ideas & internal information from console We want our internal teams to be able to easily see all ideas and the relevant internal information (internal comments/statuses etc) through the contibutor console.
Right now the only available views are ideas that the team member has added feedback to / created or status updates - otherwise they are forced to use the search function.
We want our business units to be able to browse ideas like someone can on the web portal but see internal information.
19 votes -
Add Internal note when entering a new idea The ability for a contributor (staff member) to also add an internal note in addition to the current fields when entering a clients idea via the contributors portal.
1 vote -
UserVoice Salesforce Lightning Component I’m not expecting anything much different from what is being captured from the Salesforce Opportunity record. It would be the same fields to capture the contact’s email, feedback, vote/idea and any need for escalation. It would be just the information being asked by the Sidebar but made into a Lightning component so that it is integrated right into Salesforce. I have been in several calls with Customer Success members last week and it was definitely a struggle trying to help them install the Chrome bookmark and guide them to use this outside of Salesforce.
2 votes -
Ability to push a custom email from the contributor console and sidebar when capturing an idea or piece of feedback. When capturing feedback on behalf of a prospect or user, I'd like to have the ability for the option to have control of an email notification on save. This way when I capture the feedback I can immediately message the prospect or user that their feedback has been captured and have additional context/control over the communication.
6 votes -
1 vote
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Contributor Console needs export capabilities Love the new console - makes things much easier.
What we really need though is a way for contributors to export lists for different accounts within the contributor console.
This allows our field reps to more easily review the supported ideas for our accounts during quarterly review business calls.
12 votes -
Ability to understand the engagement of contributor ideas' I post several ideas and I don't get too much information about it, like:
who saw my idea? where the users came from?
wow much time people spend reading about it?I just see that I invest a good time sharing my ideas but never get any feedback or follow up the discussion.
1 vote -
Contributor Console missing Contributor Sidebar capabilities Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.
9 votesHey all,
Thanks for the feedback and support of this idea.
Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.
That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.
We are working on a few updates to help make this more clear moving forward.
Thanks again.
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6 votes
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3 votes
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Capture feedback by forwarding an email to UserVoice So I can quickly forward feedback from my email client to UserVoice
5 votes -
Contributors Post Ideas Anonymously When capturing a new idea through the Contributor sidebar, we would like the idea to be from an anonymous user, not a post from an internal team member. We don't want it to look like our employees are complaining about the product.
3 votes -
Internal Status Updates Link Out To Contributor Console When internal status is updated, the contributor gets a link that goes to the web portal -- can we instead redirect them to the contributor console?
it's a bit of a confusing experience for them if we're trying to get them onboarded using the console and now they can only leave additional comments through the web portal
1 vote -
Searching for Multiple Accounts with Same Name In cases where you're integrating with Salesforce for user and account data, searching for an account name may result in multiple accounts with the same name being returned. Currently there's no way to tell which account has the feedback so it becomes a painful guessing game. Returning the number of supported ideas with the account name in the search results would be useful for clicking on the right one.
1 vote
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