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General Feedback

How should we improve our feedback and product management tools?
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  1. For Jira Server, don't attribute changes to Jira card to a specific admin

    The "Change by" field on Jira cards, when there is activity on a linked UserVoice idea, will show a specific user on the card and in notifications from Jira.

    It would be better for this not to be the case, since changes on the idea (that in turn update the Jira card) aren't necessarily done by this user.

    2 votes

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  2. Allow custom fields to be used as "Amount" field in Feedback and Opportunity integration

    If you don't use the "Amount" field from out-of-the-box SF implementations, the feedback and opportunity integration can't display data for Revenue on opportunities.

    3 votes

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  3. Allow Value Transformation to link Accounts in the Gainsight Integration

    When configuring Gainsight, build the ability to transform/format the lookup value. For example, our Salesforce primary field uses domain, "company.com". UserVoice uses "@company.com".

    It would be awesome to be able to specify "@" + email domain as the value to look for in the Gainsight integration config.

    1 vote

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    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  4. Send unmoderated events to Slack

    Allow unmoderated events to appear in Slack, so that Slack can be used to notify Admins of ideas needing moderation/approval, potentially provide the ability to approve ideas in Slack (you can already mark as spam)

    4 votes

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  5. Surface Ideas Flagged as Important in Slack

    We would like PMs to be notified instantly of ideas flagged as important through the slack integration

    3 votes

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  6. Improve Pendo Integration

    Add ideas/votes submitted using the Pendo integration to the visitor's Pendo Visitor profile.

    1 vote

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  7. Post Public Comments and Reply to Users on Ideas from Slack integration

    UserVoice admins want the ability to post public comments and reply to users directly from slack. That is, when an idea is streamed into a slack channel because of some event, make one of the actions that can be taken on that idea from slack be "post public comment" and/or "reply to user".

    1 vote

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  8. 1 vote

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  9. Vote for Ideas from Slack

    I would like to be able to vote for ideas and suggestions directly from the UserVoice App in Slack. This way I can easily submit ideas, share the submission messages, and vote for ideas without leaving Slack.

    9 votes

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  10. 2 votes

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  11. Make the Salesforce Integration Compatible with Cases

    Very similar functionality to the Fb & Opportunity Integration that you already have, but instead, for cases.

    The integration should show the status of th Case in UserVoice.

    33 votes

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  12. Support for Linking UserVoice Ideas to Multiple Azure Dev Ops Instances

    Enable linking of UserVoice Ideas to multiple Azure Dev Ops (ADO) instances. Under this design you would be able to select one of a predefined set of valid ADO instances, and then enter the ADO Work Item ID.

    There could be an option to define a 'default' ADO instance, where you simply need to enter the Work Item ID as per current functionality. If you want to enter a ADO Work Item ID for another ADO Instance, you would need to override the default ADO Instance to specify which (alternative) instance you want and then enter the ADO Work Item…

    15 votes

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  13. Integrate with Jira Service Desk

    Would like to be able to convert feedback to tickets.

    2 votes

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  14. Jira projects integration

    Instead of screens, which is how it currently works

    2 votes

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  15. Git lab Integration

    Push features to Git lab and create issues as a result in gitlab.

    5 votes

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  16. Per-channel Slack integration settings

    Be able to toggle UserVoice features of the Slack integration (like creating new ideas, searching for existing ideas, etc.) on a channel-by-channel basis.

    1 vote

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  17. Tag Zendesk tickets where feedback is captured

    When customer feedback is captured with the Zendesk integration (an embedded contributor sidebar experience), add a "UserVoice" tag to the ticket where it was captured

    2 votes

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  18. Link multiple UV instances to a single Slack Workspace

    Useful when a single team manages multiple products; currently the Slack integration can only link one UV instance per Slack Workspace

    2 votes

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  19. Add "Moved Idea" event as an event type to stream into a Slack Channel.

    Can you guys add an event to the effect, “moved into category”?
     

    We get requests from multiple channels and they end up in different forums and categories. We (mostly I) then review ideas and move them to their correct destination. But these moves won’t show up in Slack channel for the destination forum/channel. Be great if moving an idea into a category would trigger an event so the idea shows up in its corresponding Slack channel.

    1 vote

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  20. Ability for admin to create a Zendesk ticket in UserVoice

    The Zendesk integration allows the Zendesk users to capture feedback on behalf of an end user from within Zendesk. Would like the ability for the integration to also allow a UserVoice admin to create a Zendesk ticket from an idea.

    1 vote

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