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General Feedback

How should we improve our feedback and product management tools?
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29 results found

  1. Be able to send auto-replies to NPS ratings

    Customers want to be able to send an automatic reply when a user submits an NPS rating, so they can ask for more details.

    7 votes

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    0 comments  ·  NPS  ·  Admin →
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  2. Show the +/- of the NPS over Time

    I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.

    6 votes

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  3. Be able to Change the NPS Question in the Widget based on environment

    We may not want the company name to be the same for all users or all parts of our product.

    4 votes

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  4. See a user's NPS history, not just the current NPS score

    Would like to see NPS trend (lines) for an individual user both in the Contributor Sidebar as well as in our app (also in salesforce when UserVoice or myself plugs this data in for a contact)

    8 votes

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  5. Add more filters to the NPS Report

    It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better

    4 votes

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  6. Ability to Embed the NPS Widget into Email

    Customer would like to target customers through email and have the ability to add the satisfaction into email.

    18 votes

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    Tell Us More  ·  1 comment  ·  NPS  ·  Admin →
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  7. Be able to import NPS scores with a CSV

    You can use the API to import NPS scores, but not all teams want to do this. Ideally, there would be a way to import NPS scores and qualitative feedback from a CSV file, like you can with user and account traits.

    12 votes

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  8. Option to require an email address and message for NPS Ratings

    If a user submits an NPS rating, they aren't required to leave a message or even give an email address. This can be frustrating for several reason...

    For passives and detractors, you want to know why they gave you a low score. Just getting a 0 or 4 doesn't help.

    If they don't give an email address either, you have no way to follow up and ask why.

    6 votes

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    1 comment  ·  NPS  ·  Admin →
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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  9. Customize NPS widget message

    "Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.

    124 votes

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    22 comments  ·  NPS  ·  Admin →
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