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How should we improve our feedback and product management tools?
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  1. 4 votes

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    Hello! We offer a few different tools to help accomplish this. When viewing an idea, you can view the Insights & Activity section to view its activity over time. You can also filter the idea grid to show ideas with the most votes over the last 30 days, or select a custom date range. When applied, the Voters column will update to show the number of votes received during that time period. We also launched our new Idea Insights page where you can view top trending ideas for the last 30 days.

  2. Allow for scoring on Ideas

    Just like we have in the Roadmap, be able to apply scoring to suggestions.

    4 votes

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    1 comment  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  3. Super admin reporting across multiple instances

    Allow for more insightful and flexible reporting across multiple instances instead of having to download multiple reports for each instance and manually merging information together

    3 votes

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  4. Released Ideas Report by Accounts/Supporters

    I would like to have a report that pulls completed ideas based on a release schedule. This report would include all of the ideas that moved into the "release" or "completed" status within a particular timeframe and associate accounts/supporters of these ideas. This type of report helps with our release process in which our support team will communicate with customers (ie. show the idea, total support, and link to helpful videos).

    3 votes

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  5. Ability to see the number of Zendesk Requests tied to an idea

    count number of zendesk requests attached to an idea

    3 votes

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  6. Moderation KPI report - turnaround time

    We moderate incoming feedback and comments. It would be beneficial to have a way to easily monitor turnaround time on incoming items to make sure our admins are responding in a timely manner.

    3 votes

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  7. Be able to customize date range for "New customer Activity" column

    The "New Customer Activity" column shows stats for the last 30 days, but as Product Managers build out reports they at times need to adjust that date range.

    This might mean going back in time to pull this for a specific month, or reporting on for a set time period like the month of October or a two week period etc...

    3 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  8. Show requests by contributor in contributor sidebar

    Instead of only showing top team requests, show number of requests by contributor.

    3 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  9. Filter suggestions by the number of supporters they have

    e.g., Find suggestions that have over 50 supporters.

    3 votes

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  10. Ability to click into charts on Activity report

    Ex: When hovering over graphs in the activity report, stats are displayed. Would like to be able to click on that and see the data in detail.

    2 votes

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  11. Show Top Merge Matches Report

    Ability to see multiple merge match options instead of working through each identified merge match and having to click one by one

    2 votes

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  12. Support for Large XLSX File Exports

    Please support large file exports in XLSX. The export fails when there's more than 4 million rows and I cannot use CSV format.

    2 votes

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  13. 2 votes

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  14. Ability to export report reflective of filters applied

    Customer would like to see the ability to export idea report that is reflective of their filtered view, instead of seeing all the information/columns that is available. It's good to see all information but in some cases they would like to see an export of what they have filtered out. For example, they would like to see an exported report that just has summary of idea, idea content, number of voters and creation date/last update only.

    2 votes

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  15. 2 votes

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  16. Contributor Console Not Appearing in "Activity by Source" Report

    When feedback is captured via Contributor Console, it is not currently showing up in the Activity by Source pie chart. It would be beneficial because the team only uses Console to capture Contributor Feedback, and we would like to easily see how much feedback is being captured in that channel

    2 votes

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  17. 2 votes

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  18. Private Forum Invitations Export

    Provide a CSV export for private forum invitations

    2 votes

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  19. Page view analytics by forum

    Can we see reporting on the number of page views by forum

    2 votes

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  20. Export Status Reactions

    The customer would like to have the ability to export "reactions" to public statuses in order to leverage the data to track adoption.

    2 votes

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