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General Feedback

How should we improve our feedback and product management tools?
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  1. Option to subscribe users without linking feedback to a suggestion

    When capturing feedback with the sidebar, it would be helpful to be able to subscribe the user to future/potential status updates, even if I'm not linking the feedback to a suggestion when I capture it.

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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  3. Enable "blocker" feature on a per-user basis

    We would really love to use the "blocker" feature when capturing feedback with the Contributor Sidebar and Salesforce integration. However, with a few different teams utilizing the sidebar, and each of those teams having a different definition of what a "blocker" is, we worry we may get suggestions marked as "blockers" for a a number of different reasons.

    It would be INCREDIBLY helpful to us if we were able to enable the ability to mark a suggestion as a "blocker" on a per-user basis. That way we could ensure that each user with the "blocker" feature enabled is working off…

    7 votes
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  4. 9 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sidebar Linking Ideas Should Add User's Idea as Comments on the linked Idea

    When using the Sidebar, we're asked to get the client's idea in the Private section which is visible to Admins on the Uservoice portal and then link to an existing idea if it's close enough. This is a fantastic model to avoid duplicate postings and to ensure we have an accurate number of supporters for any given idea. However, my client's idea may be slightly different or have a different outlook than the currently posted Idea I'm linking to.

    Current functionality will allow me to add private comments on behalf of a user to an existing idea and subscribe that…

    4 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  6. Search ideas in the sidebar without having to create a new idea

    I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.

    21 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Mobile Enabled Contributor Sidebar

    Allow mobile sales people to submit customer feedback via their phone or iPad via Contributor Sidebar.

    5 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. In Zendesk app, show status of requests captured against it

    It would be helpful if the zendesk ticket could see the status of the request captured against it.

    2 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Embedded contributor sidebar

    Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs

    9 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow agent to Change email address Zendesk Sidebar

    It isn't possible to edit the email address that is autopopulated in the Zendesk Contributor sidebar. Would like for the support agent to change the email for the contributor.

    3 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  11. Allow contributors to add labels

    Contributors should be able to apply labels to ideas when they enter them.

    12 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  12. Edit customer requests in the sidebar

    I want to be able to edit captured feedback from a user in the sidebar.

    Often users come back with more details, and I want to add that quickly from this sidebar, vs. having to open the idea in the forum and edit it.

    2 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  13. Microsoft Edge Support for the Contributor Sidebar

    Please allow the addition and use of the Contributor Sidebar in Microsoft Edge.

    5 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Attachments can be added in the Contributor Sidebar

    When capturing customer requests through the sidebar, I would like to be able to upload an attachment.

    36 votes
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    3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. Contributor Sidebar - filter 'top requests' by category

    The Contributor Sidebar has a page where you can see the top requested ideas from each internal team. It would be great if contributors could filter that list down by forum and category.

    3 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  16. Capture severity of feedback when using Sidebar

    When capturing a request with the Sidebar, it could be helpful to include details about the customer. For example, "churn risk", "deal blocker", etc.

    10 votes
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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. Subscribe multiple customers to an idea when capturing feedback

    For the contributor sidebar / adding support, it would be useful to be able to add more than one subscriber to the feedback.

    My use case is that I had a meeting with a customer and I'm capturing feedback from the notes I have from the meeting. From this company, I have two people that I'd like to subscribe to updates on these items but I really don't want to create double entries for this because it's tedious work.

    6 votes
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  18. Be able to add multiple requests at once in the Contributor Sidebar

    When capturing a request in the sidebar, be able to add multiple requests and users at once. After a call or onsite, often internal teams have multiple people and requests they need to connect to an idea.

    Having to do this one by one is time consuming, and makes it harder for those internal teams to capture the data for product.

    13 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make it clear required fields were not filled out in Contributor Sidebar

    Ideally, the Save button on the contributor sidebar should be greyed-out when an idea has not been selected.

    A few of our contributors got tripped up by this, they typed in the feedback, clicked the save button and got confused because nothing happened. They didn't realize that their feedback hadn't been submitted because they hadn't selected an idea.

    1 vote
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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Notify User that they have been subscribed to an idea through the sidebar

    Be able to notify the user that they have been subscribed to the idea via the sidebar

    9 votes
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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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