General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
90 results found
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Ability to see the number of Zendesk Requests tied to an idea count number of zendesk requests attached to an idea
3 votes -
Private Forum Invitations Export Provide a CSV export for private forum invitations
2 votes -
Page view analytics by forum Can we see reporting on the number of page views by forum
2 votes -
Import and export columns should match Not all of the columns use the same values (true/false vs. yes/no) between the import and export, making it labor intensive to use them for moving suggestions between UserVoice accounts, or updating existing data
6 votes -
Include Merged Ideas in Export When exporting report of ideas into a excel version i would also like to get the field (true/false) if the idea is merged or not, currently there is no option and you need to export twice (using public status filter active and the merged) and then get into the work to run a lookup function edit to find the merged ideas from the active ideas set
2 votes -
Moderation KPI report - turnaround time We moderate incoming feedback and comments. It would be beneficial to have a way to easily monitor turnaround time on incoming items to make sure our admins are responding in a timely manner.
3 votes -
Show sentiment score for individual pieces of feedback The Account Sentiment Report currently shows aggregate account sentiment scores based on all feedback submitted by each account. It would be helpful to also see sentiment scores for the individual pieces of feedback that make up this aggregate score.
5 votesYou can opt in to a feature called urgency scores currently in beta by visiting your settings. You can find the option by going to
Settings -> General Settings -> Ideas and look for "Urgency score on ideas and feedback."
Instead of a simple sentiment analysis, we're looking for intensity of emotion in the feedback. This may be negative (an angry user) or positive (a user telling you how much a feature change may help them) and we're displaying the results summarized across the idea, and on individual activity entries (comments, feedback).
Let us know what you think!
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Export Status Reactions The customer would like to have the ability to export "reactions" to public statuses in order to leverage the data to track adoption.
2 votes -
Track total forum/site logins Provide a report for total user logins - per user (number of times unique user has logged in, or total login duration), and per site (total unique logins).
2 votes -
Column for Authentication type in Users Export Provide a column in the Users export specifying which Authentication method (Facebook, Google, SSO, UserVoice - email only, UserVoice - with password) is used
1 vote -
Create Segment for user or account fields that are blank/empty Add the ability to create a segment from users that do, or do not have data in a specified field, for example, if "Account Name" is empty.
2 votes -
Notifications for changes to Exports Provide an option to receive notification of updates and changes to column data in exports
1 voteHi Everyone,
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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New Release Report/ Beta Target List Identify accounts for CSMS which might want to be individually notified of a new release or to product which accounts might be interested in a beta.
1 vote -
1 vote
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Multi sort from the grid Allow more than 1 sort on the suggestion grid. Ex. primary and secondary sort like in excel
6 votes -
Allow for scoring on Ideas Just like we have in the Roadmap, be able to apply scoring to suggestions.
4 votesHi Everyone,
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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2 votes
Hi Everyone,
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Ability to create own reports, flters and dashboards Provide the ability for admins to create additional filters, reports and dashboards.
For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100
Similarly, allow the user to create their own dashboards using both OOTB and custom reports.
It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.
It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.
45 votesWe’d love to hear what types of custom reports you’d like to have in UserVoice. Additionally, if you are creating custom reports outside of UserVoice as a workaround, please share. Thanks!
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Export unique labels separately Right now, when you use the analysis export, the labels are lumped in the same cell.
This makes it difficult for admins to create reports around labels.
1 vote -
Vote Weighting Provide the ability to weight votes whilst still only assigning one vote per person to an idea.
For example, if a customer votes for an idea this will receive (within the admin view) 10 votes where as if an internal user votes it only receives 1 vote.
The number of 'weighted votes' should be configurable. When an admin is viewing the idea the weighted and none weighted vote score should be shown.
5 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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