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General Feedback

How should we improve our feedback and product management tools?
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  1. Permanently Delete Suggestions

    -Allow permanent deletion of Suggestions

    -Permanently purge soft-deleted Suggestions (potentially on a cadence)

    5 votes
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    2 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  2. Drill down reporting to the User/Account Level

    Ability to see within the UI - Users or Accounts who have submitted (created) the most ideas.

    2 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow UserVoice Admins to Submit Ideas on Behalf of a Customer

    It would be very helpful if UserVoice allowed a UV administrator to be able to create a UV suggestion/idea on behalf of a user, as if they submitted it.

    From time to time, it may make more sense for us to go ahead and create a suggestion for the customer versus asking them to do it.

    Currently, UV supports the ability to submit feedback on behalf of a customer, but not the idea itself.

    3 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  4. Admin invitations should redirect to /admin/signin

    When admins accept invitations, they are redirected to the end-user sign-in on the web portal.

    In some cases, admins aren't able to sign-in with SSO while end users can.

    If the account has the site restricted to SSO authentication, the admins won't be able to authenticate accept the invitation

    2 votes
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    0 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add option for 6 months on Inactive filter

    Add an option for 6 months in the Inactivity filter on the Ideas page

    2 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  6. Count suggestion creation as customer activity

    A suggestion being created doesn't always count as "Customer Activity" when using the "No Customer activity" filter.

    This can result in suggestions that have been created within the year showing up in "No Customer activity in the past year" if the suggestion was were created via the API, contributor sidebar or imported.

    5 votes
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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow reordering of custom user and account traits in admin view

    When looking at a user, I'd like to put the traits in order of importance, rather than the default of alphabetical.

    5 votes
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    1 comment  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to Batch/Bulk update ideas by Feature

    We would like to batch/bulk update linked ideas as the Feature moves through the Roadmap to keep our users updated.

    Currently we need to open each idea individually and update. This is especially problematic since there is not a link to the linked ideas if there aren't comments, so we have to search to find them, and update individually.

    2 votes
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  9. Option to specify Mail Server Settings

    Provide options to specify server address/protocol/credentials (POP, IMAP, SMTP) to use the mail system of your choice, as opposed to UserVoice's mail system.

    2 votes
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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  10. Choose what data is included in the exports

    Need an easy export based on the filter and columns I might have selected in the suggestion view. Currently I get an export which is a full set of columns that are useless.

    29 votes
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    4 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to force display of username in feedback for SSO<>ADFS authenticated users

    We're using SSO with ADFS for an internal, corporate Forum. Currently, any ideas/feedback submitted is flagged as being submitted by 'anonymous', unless the user has opted to input a username. Ideally, I'd like the option to have a forum display a username/email address for ideas/comments in all cases. I understand why this may not be relevant for external forums but for internal, corporate forums, I see this as essential.

    1 vote
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    0 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  12. Delete votes and feedback on an idea in bulk

    Be able to delete voters or feedback on an idea, without deleting the user.

    1 vote
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  13. Per-channel Slack integration settings

    Be able to toggle UserVoice features of the Slack integration (like creating new ideas, searching for existing ideas, etc.) on a channel-by-channel basis.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Custom from: email address for subscriber emails

    These currently have a random alpha-numeric pattern, e.g. omail-tTyIRW4hbiepjxTf1+edjc9s@feedback-poweredby.uservoice.com

    These should be nicer looking or allow the use of custom email addresses.

    1 vote
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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  15. Filter ideas by status update reactions

    Be able to sort or filter ideas by the number/recent activity of status update reactions

    1 vote
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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow description text for categories

    To provide further context about what ideas and feedback should be included under each category

    1 vote
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    0 comments  ·  Web Portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. Disable comment moderation once idea has been approved

    With moderation enabled, ideas and comments need to be approved.

    When a new idea is created and approved, each comment needs to be approved separately.

    This request is to not require comments to be approved once the idea has been approved.

    1 vote
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tag Zendesk tickets where feedback is captured

    When customer feedback is captured with the Zendesk integration (an embedded contributor sidebar experience), add a "UserVoice" tag to the ticket where it was captured

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. GDPR Compliance Slack integration

    For GDPR concerns, we would like to be able to remove user names before posting a comment to Slack.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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