General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
272 results found
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Be able to remove past NPS ratings People often test the NPS widget on their account, and we have no way to remove this ratings from being included in analytics
54 votesYou can now delete NPS testing records, negating them from your NPS analytics!
This can be achieved with our Admin API. First, find the IDs of the scores you want to delete using the LIST endpoint: https://developer.uservoice.com/docs/api/v2/reference/#operation/ListNpsRatings
Then, use either the bulk endpoint to delete many, or the singular endpoint to delete an individual score.
- Bulk: https://developer.uservoice.com/docs/api/v2/reference/#operation/BulkDeleteNpsRatings
- Singular: https://developer.uservoice.com/docs/api/v2/reference/#operation/DeleteNpsRatingsFor more information, visit our Admin API Reference: https://developer.uservoice.com/docs/api/v2/reference/#tag/nps_ratings (click ‘Contact Support’ in the lower-right of the developer site if you have questions).
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Import Ideas Ability for an admin to bulk import a set of suggestions (previously available in the legacy admin console)
38 votes -
add "supporters in time period" column to forum activity export On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".
It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.
5 votesHi everyone,
Thank you so much for your feedback around this.
With our Analysis Export you can export ideas with activity for a specific time period, including the number of users who have added their support during that time frame. This article walks through the basics of this report: https://feedback.uservoice.com/knowledgebase/articles/1083535
With our Analysis Report you can also measure activity on your forums, and how much feedback you receive from each channel by month. Learn more about the report here: https://feedback.uservoice.com/knowledgebase/articles/1867393
If you have any questions around either feature, please, let us know!
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View all ideas, tickets, and users related to a specific company account You can view all ideas a user has created, but being able to see all ideas a company has created would be even more useful, and help you see what a company as a whole wants vs. just individual users.
Now that we have the “account” trait, it would be great if we could consolidate all related users, feedback, and support tickets from users belonging to that organization (e.g., “Acme Co.”).
48 votes -
Exclude spam from email notifications Ideas marked as spam are included in admin email notifications.
6 votesWe are now excluding ideas that are marked as “spam” from our admin email notifications.
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Allow users to search AND sort/filter ideas on the web portal On the front end, you can search by keyword, but you can't sort the ideas by new or hot or top. You also can't narrow your search by category.
You can sort ideas by new, hot or top, but if you try and view ideas by categories or status, it ignores the sort option.
57 votes -
Support DKIM aligned email communications All outgoing emails are signed with uservoice.com's DKIM keys. It would be great if admins had the option to sign out going emails with their own DKIM keys.
77 votesYou can now configure DomainKeys Identified Mail (DKIM) within UserVoice! DKIM is an authentication protocol used by mail clients to determine whether an email originated from the domain specified. This prevents spammers from wrongfully acting as the identity of a system that they do not belong to. In short, it helps prevent spammers from impersonating you and helps improve deliverability of legitimate emails. Learn how to set up DKIM in UserVoice by accessing the article below.
https://help.uservoice.com/hc/en-us/articles/4410940934419-Email-Customization
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Simplify admin login form (/admin/signin) The login page is terrible UX. Why hide the username and password for your most valuable customers? Also why not just place username/pwd fields straight up on the page instead of a dynamic reveal. This confuses me every time.
134 votesHi everyone! We recently rolled out improvements to our admin sign- in page (/admin/signin).
Those updates include:
-No more disappearing password field if an incorrect email is entered.
-If incorrect credentials are entered, we will give the standard message “incorrect email and/or password was entered.”
-Works with password management utilities.
If you have any questions or feedback on these changes, let us know!
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Allow custom account attributes / traits Allow custom account attributes / traits
104 votes -
Support custom user and account traits with the Identify feature You can pass the standard user and account traits, but sometimes you need to pass custom traits.
For example, your users have two different ID's, and you want both passed as traits.
30 votes -
Allow users to cast as many votes as they want Users should be able to cast as many votes as they want.
2 votes -
5 votes
Hi everyone,
You can now follow ideas! As an admin, when viewing an idea, click the “Follow” button in the top right corner.
You can choose to be updated of status updates on the idea, customer activity like votes and email replies, and admin activity like merges or notes.
Notifications for the activity will appear the notification center (bell icon in the left hand menu of the admin console). Learn more about the notification center here: https://feedback.uservoice.com/knowledgebase/articles/1908661
Have additional notification options you would like to see when following an idea? Let us know! We want your feedback on this feature.
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Restrict who can manage Labels For teams utilizing a standard set of labels, not every person should be able to create new labels because it effects everyone. Ideally, specific admins would be granted permission to edit Labels, similar to how settings permissions can already restrict forum and category settings.
6 votesWe have completed this. Admins must now have Settings access in order to manage labels.
Admins without Settings access can add and remove labels on suggestions, but they can’t delete, create or edit labels.
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Be able to search for an exact phrase match When searching ideas, articles or tickets, you can enter a phrase, but you can't do an exact match.
For example, if I only want to see ideas with the phrase "Add a new widget color," I can't. I will pull up any idea with anywhere from one to all of those keywords.
Being able to do an exact search like you can on Google would be super helpful for finding specific ideas, articles or tickets.
21 votesThis functionality is now available in the Admin Console on the Ideas, Users, and Accounts pages (use double quotes to indicate a phrase).
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Filter ideas based on created date range When viewing an idea in the admin console, you can see the date it was created. This is sort of helpful, but you still have to count backward to determine the age of the idea.
It would be helpful if the actual age of the idea was also shown for admins. Like created 2 weeks ago, or 1 month ago, or 2 years ago. This way they can quickly see how old the idea is.
It would also be helpful if you could then filter ideas based on the age. So you could view all ideas that are 1 month…
32 votesHello 👋
Idea creation date is a new filter available to you with advanced filtering. It allows you to identify ideas created in a time range you determine.
More on advanced filters here.
Thanks for this feedback.
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UserVoice Widget should support SSO New Widget needs to support SSO. The new widget currently does not support SSO. I have a private site and I have to currently use the Classic Widget instead. Please add the ability for the new widget to handle SSO.
57 votesGreetings from UserVoice,
We now have Single Sign-On support for the UserVoice Ideas Widget.
Get started today by Logging in to UserVoice > Settings > Widgets > Advanced setup > SSO authentication.
Thanks,
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Integration with Salesforce for Feedback We are a SaaS company and want to learn quickly by giving customers the possibility to come up with ideas and feedback. Our account managers however need to know what's happening:
How much feedback does a customer give? (amount)
What's the feedback about? (content)
What's the status of ideas submitted by a customer? (planned, etc.)Can you guys make the magic happen?
I31 votesGreetings from the UserVoice Team,
A little over a week ago we announce that the availability of the UserVoice Salesforce Feedback and Opportunity Sync Integration.
We’re very excited about this feature and hope you’ve had a chance to check it out. If not, in your UserVoice admin console, go to the Integrations page in Settings to get started today.
We’d love to get your initial reaction as to how we did with this integration. Please take a minute to fill out this quick survey.
https://goo.gl/forms/qNsOo7IhicH9fTKr1
Any additional feedback you have on this integration, feel free to respond directly to this email.
Thanks,
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Remove voting limitations The limited voting numbers turned me off to participating in idea submission and feedback. If an idea works for me, I'll vote it up. If not, I won't. Why place a limitation?
3 votes -
Ability to print or export the Activity Report Allow me to print or export the dashboard so I can present it to my Exec team.
37 votesWe just released a new feature that allows you to download the Activity Report as a PDF. This is a great way to quickly share your UserVoice activity with colleagues and stakeholders. You can also download each individual chart as an image, making them easy to add to documents and presentations.
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Filter dashboard stats by date range The one item I thought I would see in the beta reports was customizable reporting on how much activity we see to the site (not just tickets). The number of visits is reported on the main dashboard page, but you can't filter the date range (it just shows you a running month, which isn't really helpful for historical reporting purposes). I have found the information on tickets by week, but I'd love to also be able to report on how many people (we think) are using the site to find answers, not just submit tickets.
Purpose: I'd like to be…
31 votesHey all,
This idea existed before our current Activity Report but the use case is still applicable to Activity Report.
A couple weeks back we launched a new date picker on the Activity Report that gives you the ability to filter your reports by a custom time period. If you haven’t been to the activity report lately, check it out today.
Thanks,
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