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General Feedback

How should we improve our feedback and product management tools?
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  1. Allow admins to edit and customize feedback-related email templates

    Allow admins to customize email templates for (some? all?) emails.

    197 votes

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    23 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
    Joshua Rudd responded

    Email notifications for ideas currently add your site logo and background color. You can also change the invitation text when inviting users to your forums.

  2. Threaded comments for replying to specific comments

    Would love to have threaded comments so users can reply specifically to a comment already posted - then that conversation becomes a branch you can expand or close depending on your interest.

    77 votes

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    6 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to send an email satisfaction survey to users

    I received an email today that asked "How would you describe your experience with UserVoice?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.

    I asked about it and Andrew Moyer told me it's an internal system that you're not planning on releasing as a feature of UserVoice? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!

    63 votes

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    6 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  4. Send auto-reply email to users who submit feedback (email receipts)

    Add option to give users automatic email notifications when they submit a new idea through Uservoice's feedback tool. Basically just a "thank you" message that users receive automatically after they send in an idea.

    Uservoice's Helpdesk tool offers it, we'd like to see it added to feedback.

    61 votes

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    8 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow users to subscribe to forum updates

    A customer has a group of folks that visit his site and give feedback. However, they only get feedback when they are notified there is a new idea to give feedback on (more of a collaboration tool really).

    Allowing users to subscribe to specific forums where new ideas are posted would greatly help in this case.

    57 votes

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    7 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create a survey system, or offer an integration with survey software

    Possibility to add multiple questions in the forum for users.

    48 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  7. Rich-text formatting for idea status updates

    It would be great if I could format admin responses to ideas using a WYSIWYG editor.

    41 votes

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    8 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  8. Canned responses for suggestion status updates

    Have canned responses you can choose from updating the status of an idea, or automatically recommended if you use a certain status.

    25 votes

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    1 comment  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  9. Solicit feedback from users using in-app messages

    Ability to prompt users in-app for feedback/survey

    12 votes

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    1 comment  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  10. Email end users a summary of updates and activity

    Similar to the Admin Digest Email, send end users who have participated in UserVoice forums/widgets updates on the latest news from the product team.

    11 votes

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    4 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  11. 11 votes

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    1 comment  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  12. Email Subset of Subscribed Voters

    We want to be able to select a particular subset of users when using the "Emailing Subscribed Voters" functionality. Ex: If there are 100 customers who have voted for an idea, we may want to select a subset of 10 to email, but still want that communication to live in UV.

    5 votes

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    Tell Us More  ·  0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  13. Custom from: email address for subscriber emails

    These currently have a random alpha-numeric pattern, e.g. omail-tTyIRW4hbiepjxTf1+edjc9s@feedback-poweredby.uservoice.com

    These should be nicer looking or allow the use of custom email addresses.

    5 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  14. When emailing suggestion subscribers, allow subscribers to reply in UserVoice

    When I post a status update or a comment on a suggestion, I email subscribers about the post via UserVoice. When subscribers reply, their email reply is sent directly to me (outside of UserVoice). Ideally, their reply would post to the suggestion comment tread in UserVoice.

    5 votes

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    1 comment  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  15. Show who is getting notified of public status updates

    When you make a public status update, a message "Email x subscribers" shows.

    This number, x, is the total number of voters who are subscribed and don't have status updates turned of in their global notification preferences AND admins who do have the admin notification preference for all status updates.

    We do not surface this clearly in the UI, and we should either provide explanatory text as to what this number includes, or somehow surface who is getting notified.

    It could be just a list of the admins who will get notified, since they aren't included in the "Users" tab…

    4 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  16. Quick polls with email blast invites

    Ability to do quick polls instead of smart polls. It would be even better if I could send blasts for either poll type out to my active users asking them to partake in the poll.

    4 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  17. In-app notifications to close the loop with customers

    In-app notification when a feature a customer/user has asked for has been completed

    3 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  18. Option to specify Mail Server Settings

    Provide options to specify server address/protocol/credentials (POP, IMAP, SMTP) to use the mail system of your choice, as opposed to UserVoice's mail system.

    3 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  19. Customize UV Terminology

    Be able to change out key UserVoice words ("product," "suggestion," "feedback", "idea","vote", etc.) for more contextual terminology, and wording that is more relevant to a client's specific use case and product

    3 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  20. Emojis in public status

    Allow emojis to be used within the public status to help bring the brand to life.

    2 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
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