General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
60 results found
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Ability to respond to a user's comment publicly and thread the response to the comment being responded to It would be nice to clarify confusion about a product left as a comment on an idea. There have been times in the past that we have used a single idea to almost act as a thread for feedback via comments. Currently, you can only respond privately to one user to address their concern; however it would be helpful to have that information seen publicly to other users, in case they run into the same issue. Updating the status of the idea to address the one comment is somewhat impractical, as it notifies every user that has voted on the…
92 votes -
Allow users to subscribe to forum updates A customer has a group of folks that visit his site and give feedback. However, they only get feedback when they are notified there is a new idea to give feedback on (more of a collaboration tool really).
Allowing users to subscribe to specific forums where new ideas are posted would greatly help in this case.
63 votes -
Create a survey system, or offer an integration with survey software Possibility to add multiple questions in the forum for users.
50 votes -
Email end users a summary of updates and activity Similar to the Admin Digest Email, send end users who have participated in UserVoice forums/widgets updates on the latest news from the product team.
18 votes -
Solicit feedback from users using in-app messages Ability to prompt users in-app for feedback/survey
12 votesWhat type of questions would you like to ask your customers?
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Communicate with contributors on feedback within UserVoice When a contributor or admin captures feedback, PM's want to be able to follow up with them within UserVoice to ask follow up questions and get clarification. Right now, to follow up with an internal team member on feedback, they have to go outside UserVoice.
10 votes -
Be able to set SLAs for Ideas Add functionality to set SLAs for idea response times to keep PMs on top of newly created ideas and our customers happy as each one will receive a response from a PM in a timely manner.
9 votes -
Email Subset of Subscribed Voters We want to be able to select a particular subset of users when using the "Emailing Subscribed Voters" functionality. Ex: If there are 100 customers who have voted for an idea, we may want to select a subset of 10 to email, but still want that communication to live in UV.
8 votes -
Show who is getting notified of public status updates When you make a public status update, a message "Email x subscribers" shows.
This number, x, is the total number of voters who are subscribed and don't have status updates turned of in their global notification preferences AND admins who do have the admin notification preference for all status updates.
We do not surface this clearly in the UI, and we should either provide explanatory text as to what this number includes, or somehow surface who is getting notified.
It could be just a list of the admins who will get notified, since they aren't included in the "Users" tab…
5 votes -
When emailing suggestion subscribers, allow subscribers to reply in UserVoice When I post a status update or a comment on a suggestion, I email subscribers about the post via UserVoice. When subscribers reply, their email reply is sent directly to me (outside of UserVoice). Ideally, their reply would post to the suggestion comment tread in UserVoice.
5 votes -
Customize Email We are an organization in the Netherlands and the primary language is Dutch. I would like the ability to make edits to the Subject Line for outgoing customer emails and change the way the date is displayed. Additionally, there is a Footer with a link to UserVoice and I would like this removed as it is confusing to the customer, since the email is from SnelStart with a link to UserVoice. Our customers think it is spam when they see the UserVoice link.
4 votes -
Be able to customize wording and flow for collecting consent Companies want to be able to customize the wording and flow for collecting consent to better align with internal requirements for GDPR.
4 votes -
Quick polls with email blast invites Ability to do quick polls instead of smart polls. It would be even better if I could send blasts for either poll type out to my active users asking them to partake in the poll.
4 votes -
Customize merged ideas notification When you merge an idea, you have an option to send a notification of supporters on the idea that is being merged.
It would be good to be able to customize this email and message.
3 votes -
In-app notifications to close the loop with customers In-app notification when a feature a customer/user has asked for has been completed
3 votes -
Option to specify Mail Server Settings Provide options to specify server address/protocol/credentials (POP, IMAP, SMTP) to use the mail system of your choice, as opposed to UserVoice's mail system.
3 votes -
Customize UV Terminology Be able to change out key UserVoice words ("product," "suggestion," "feedback", "idea","vote", etc.) for more contextual terminology, and wording that is more relevant to a client's specific use case and product
3 votes -
Add specific emails for private forum, without sending them an invitation We would like to add end-users to a private forum, without having to send them an invitation from UserVoice, but instead just linking the private forum in our comms.
2 votes -
Use DKIM/Custom Email Address in More Email Communications With DKIM enabled and using a default "from" address, automatically use this address for all use-cases, or where possible.
2 votes -
Remove the "Submit" step from the thumbs up action on status updates When the status update email goes out to subscribed voters, they have the ability to give a thumbs up or a thumbs down. I suggest removing the "Submit" as the next step because I believe people are missing that as it seems extra.
2 votes
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