General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
272 results found
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Filter moderation queue by forums In order to moderate just a portion at a time, moderate by forums.
45 votes -
Allow users to allocate priority across their already supported ideas For example, each user gets 100 "feedbucks" (still working on that term) that are by default evenly distributed across all their already voted on suggestions. User can then adjust their points to highlight certain suggestions with a higher priority.
So I could vote up 50 ideas, and my $100 would by default be split to $2 per idea. If I vote for another idea, the split would be cut down to ~$1.96 per idea, but could at any time redistribute my $100 according to priority. No limits to votes, but secondary metric to allow me to communicate priority.
Having the…
44 votesHey there 👋
Thanks for the this feedback and continued support of this idea.
Two weeks back we introduced a new feature to the web portal that allows users to convey an importance rating to ideas when providing feedback. If you haven't seen it just yet, head to UserVoice at your first convenience. We've been getting very helpful feedback since release and will continue to be looking for ways to improve this feature for our customers.
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Sortable search results If you search in a forum in the admin console, you can't sort the results. The system will display them in the order of relevance.
However, if you are searching and pulling up a long list of ideas, you need to be able to sort those results by supporters, or created at so you can find the relevant ideas you're looking for.
43 votesGreetings from UserVoice,
Now, when working with the suggestions grid in the admin console, admins have ability to sort search results by any of the sortable columns. Check it out!
Be sure to let us know what you think.
Thanks for the feedback!
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Rich-text formatting for idea status updates It would be great if I could format admin responses to ideas using a WYSIWYG editor.
43 votesHello! You can now apply rich-text editing to status updates!
- Make text bold
- Add italics
- Underline text
- Hyperlink text
- Add headers
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Display when a suggestion received votes over time Being able to view the last time an idea received a vote would be a handy feature to have - being able to see if there are older ideas with few votes and no recent activity would help determine whether or not to decline that idea.
42 votes -
Bulk status updates Change the status of one or more suggestions at once when viewing a list of suggestions.
41 votesGreetings from UserVoice,
We’ve recently made it possible for admins to send status updates (public and internal) on multiple suggestions at a time.
On the suggestion grid, in the admin console, see “More Actions” when selecting more than one suggestion.
Thanks for the feedback.
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Ability to search for ideas through Slack integration Ability to search for an idea through Slack integration. We currently have this functionality through another tool we used called Guru. Basically, I can type /guru TOPIC in slack and it would pull up all these articles that we have compiled re: TOPIC and post the info and link into Slack. Looking for similar functionality with UserVoice.
38 votesHey there,
See the attached image for a quick preview of how the UserVoice for Slack integration allows you to search for UserVoice Ideas from Slack.
Thanks,
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Bulk label actions Be able to apply/remove labels to ideas in bulk
38 votesBulk label modification is now available! From the Suggestions grid you will be able to select multiple items and then use the new “Modify Labels” option under the More Actions menu. You will see the current status of the labels on your selection, and will be able to add or remove labels across the entire selection. There will be an undo option after completing this action. Please try this out and give us your feedback. Happy labeling!
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Import Ideas Ability for an admin to bulk import a set of suggestions (previously available in the legacy admin console)
38 votes -
Don't allow SSO users to override their email and password Being on our SSO implementation, we see a major problem with the
ability for users to change their passwords and email addresses while in UserVoice. This gives
the user the impression that they have changed their emails and password in our system as
well, which of course means they can't login to the site.38 votesWe just rolled out this functionality! If you are using Single Sign On (SSO) as your only option for authentication, your users will no longer see the option to update their email address and password in UserVoice.
If you using SSO in conjunction with UserVoice’s default authentication, then users will be able to edit their username and email since you allow both sign in options.
Have questions or more feedback, let us know!
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Ability to print or export the Activity Report Allow me to print or export the dashboard so I can present it to my Exec team.
37 votesWe just released a new feature that allows you to download the Activity Report as a PDF. This is a great way to quickly share your UserVoice activity with colleagues and stakeholders. You can also download each individual chart as an image, making them easy to add to documents and presentations.
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36 votes
We now support SCIM and offer multiple user permission types to help your team easily assign new and existing users to various UserVoice permissions. Read more here!
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View new items since a certain date Make it easier to triage new items added since a certain date
34 votesHi everyone!
We’ve added several features to help you triage new activity on your forums.
First, navigate to your forum in the admin console and click “all open suggestions” → then click on the Activity and Moderation" tab.
You can then set a date filter to view all new comments, ideas and feedback during that time frame. Screenshot: https://cl.ly/74001861a910
If you are on the suggestions grid, you can also sort by “updated,” which includes any new comments, support or requests on the idea in addition internal changes to an idea. Screenshot: https://cl.ly/70a737807e01
Have additional functionality you would like to see or questions about how the functionality works? Please, let us know!
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Add option to turn on users' RECEIVE COMMENT UPDATES setting by default In order to build up critical mass to where our UserVoice forum is really useful, it's important for our users to know that others are reading/commenting on their suggestions (otherwise they'll jsut stop making suggestions).
Setting the RECEIVE COMMENT UPDATE on by default would really help build this critical mass.
Yes, some people would object to the extra emails but in a small forum it wouldn't be too bad (and the users always have the ability to turn it off easily)
33 votesYour end-users can opt-in/out of comment notifications in their profile settings. By default they are opted-out. However, a UserVoice admin can change this default behavior in “Settings – Feedback Forums – Enable comment notifications by default”. If this setting is enabled by an admin, any new end-users will be automatically opted-in to comment notifications.
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React Native support Support for React Native apps on iOS and Android
32 votesOur new End User API supports React Native. Check out our API documentation to learn more!
https://developer.uservoice.com/docs/end-user-api/introduction/
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Filter ideas based on created date range When viewing an idea in the admin console, you can see the date it was created. This is sort of helpful, but you still have to count backward to determine the age of the idea.
It would be helpful if the actual age of the idea was also shown for admins. Like created 2 weeks ago, or 1 month ago, or 2 years ago. This way they can quickly see how old the idea is.
It would also be helpful if you could then filter ideas based on the age. So you could view all ideas that are 1 month…
32 votesHello 👋
Idea creation date is a new filter available to you with advanced filtering. It allows you to identify ideas created in a time range you determine.
More on advanced filters here.
Thanks for this feedback.
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Allow admins to set the creator on ideas that are captured on a users behalf. Allow UserVoice Admins to Submit Ideas on Behalf of a Customer
It would be very helpful if UserVoice allowed a UV administrator to be able to create a UV suggestion/idea on behalf of a user, as if they submitted it.
From time to time, it may make more sense for us to go ahead and create a suggestion for the customer versus asking them to do it.
Currently, UV supports the ability to submit feedback on behalf of a customer, but not the idea itself.
31 votesWe have launched a new feature where you can select who is the creator / requestor of an idea when it is submitted by an admin or contributor. In doing so, you can see which end-user originally requested the idea and know who to follow up with as needed.
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Integration with Salesforce for Feedback We are a SaaS company and want to learn quickly by giving customers the possibility to come up with ideas and feedback. Our account managers however need to know what's happening:
How much feedback does a customer give? (amount)
What's the feedback about? (content)
What's the status of ideas submitted by a customer? (planned, etc.)Can you guys make the magic happen?
I31 votesGreetings from the UserVoice Team,
A little over a week ago we announce that the availability of the UserVoice Salesforce Feedback and Opportunity Sync Integration.
We’re very excited about this feature and hope you’ve had a chance to check it out. If not, in your UserVoice admin console, go to the Integrations page in Settings to get started today.
We’d love to get your initial reaction as to how we did with this integration. Please take a minute to fill out this quick survey.
https://goo.gl/forms/qNsOo7IhicH9fTKr1
Any additional feedback you have on this integration, feel free to respond directly to this email.
Thanks,
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Filter dashboard stats by date range The one item I thought I would see in the beta reports was customizable reporting on how much activity we see to the site (not just tickets). The number of visits is reported on the main dashboard page, but you can't filter the date range (it just shows you a running month, which isn't really helpful for historical reporting purposes). I have found the information on tickets by week, but I'd love to also be able to report on how many people (we think) are using the site to find answers, not just submit tickets.
Purpose: I'd like to be…
31 votesHey all,
This idea existed before our current Activity Report but the use case is still applicable to Activity Report.
A couple weeks back we launched a new date picker on the Activity Report that gives you the ability to filter your reports by a custom time period. If you haven’t been to the activity report lately, check it out today.
Thanks,
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Support custom user and account traits with the Identify feature You can pass the standard user and account traits, but sometimes you need to pass custom traits.
For example, your users have two different ID's, and you want both passed as traits.
30 votes
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