General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
1251 results found
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Comments Vs. Public status vs. Message subscribers should be more obvious within Admin view When logged in as an Admin, viewing Suggestions.
I find it difficult to know if the comments are "public" or "private"This should be obvious when viewing the comments, so that if a customer accidentally posts something "sensitive" in the comments field I can easily detect this and mark the comment as private!
Retaining the comment with the suggestion (for admins), but hiding it from other public users of the forum.3 votes -
Add an Idea ID or identifier to the idea properties With no identifier on the suggestions or ID listed in the properties, there is no quick way to track ideas or send one to a coworker for easy search other than the URL.
2 votesHello – We include “ID” as a property on an idea. This can be found in the “Properties” section on an idea’s detail sheet (screenshot attached). Admins can search for this ID from the Ideas page to locate the idea.
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HIPAA Compliant Need for UserVoice to be HIPAA compliant so they user data can be passed into UserVoice.
2 votes -
Moderation KPI report - turnaround time We moderate incoming feedback and comments. It would be beneficial to have a way to easily monitor turnaround time on incoming items to make sure our admins are responding in a timely manner.
3 votes -
Capture Ideas on behalf of an Account Capture Suggestions on behalf of an Account, not just a user, and without email as a requirement.
15 votes -
Include Supporter info in Votes Update webhook Include supporter name in webhook for votes update (or provide a separate event that includes supporter info)
2 votesHi Everyone,
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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View history of status emails and notifications sent to users Currently there is no ability to see a history of the emails/notifications that have been sent from UserVoice. If I am needing to go back and see if a certain user received an update email, I have no way of doing that from within the UI.
2 votes -
Show sentiment score for individual pieces of feedback The Account Sentiment Report currently shows aggregate account sentiment scores based on all feedback submitted by each account. It would be helpful to also see sentiment scores for the individual pieces of feedback that make up this aggregate score.
5 votesYou can opt in to a feature called urgency scores currently in beta by visiting your settings. You can find the option by going to
Settings -> General Settings -> Ideas and look for "Urgency score on ideas and feedback."
Instead of a simple sentiment analysis, we're looking for intensity of emotion in the feedback. This may be negative (an angry user) or positive (a user telling you how much a feature change may help them) and we're displaying the results summarized across the idea, and on individual activity entries (comments, feedback).
Let us know what you think!
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Add Column Sort to all columns make all columns sortable in Users, Accounts and Ideas. For example, on the Suggestions page, several columns have ability to sort, but not Labels. On the Users page, can click to sort by Last Active Date but not User Type or Account. Please make all columns sortable.
3 votes -
Block users but keep their suggestions I would like the ability to bulk block users, however Keep their suggestions and votes in tact
2 votes -
Export Status Reactions The customer would like to have the ability to export "reactions" to public statuses in order to leverage the data to track adoption.
2 votes -
3 votes
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Directly show the reaction type in the notification center It would be nice if you could display the reaction to status directly in the notifications rather than having to click on it.
2 votes -
Ability to use the same SSO config across multiple UserVoice instances We have multiple instances with UserVoice, and with each one we have to go through the process of configuring SSO. It would be great if it was possible to configure once, and then copy that across each instance so that each one doesn't have to go through our Dev and Stage testing each time.
2 votes -
Integration with Sprout Would like to be able to integrate with Sprout's listening tools, specifically to make a word cloud from feedback key words.
1 vote -
Track total forum/site logins Provide a report for total user logins - per user (number of times unique user has logged in, or total login duration), and per site (total unique logins).
2 votes -
Be able to sort by labels Right now, you can sort by columns like status updates, or votes, but you can't sort by the Label column. Admins want to be able to sort by labels as well.
2 votes -
Be able to sort by account on the user's page When viewing a list of users, you can't sort by account. Would like a way to sort by account, as this can be a quick way to quickly see which customers aren't connected to an account yet.
2 votes -
Surface when a user was last autoprompted and when their next autoprompt will be This can go on the user's sheet. It will indicate the last date/time they were autoprompted, and when they will be eligible for the next autoprompt.
2 votes -
Be able to use Service Hooks with a specific category Be able to choose a specific category when using Service Hooks to push data.
1 vote
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