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General Feedback

How should we improve our feedback and product management tools?
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  1. VSTS for UserVoice Integration should enforce the same permission per user as is set in the VSTS instance linked to the UV subdomain

    For example, If a user only has read access to a project in a VSTS instance, through the UV integration, that user shouldn't be able to create issues in that project.

    8 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Pendo NPS Integration

    Ability to injest NPS surveys from Pendo into UserVoice and connect them to ideas.

    8 votes

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    Deferred  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Slack Integration for Private Channels

    Provide the ability to stream UserVoice events to a private Slack channel

    7 votes

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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. VSTS Create Work Item Form include Additional Fields from VSTS work item

    I would love to be able to configure the VSTS integration to allow for certain fields such as AREA PATH to be set when a new Bug or Product Backlog Item is created since we have numerous teams under a given project and we don't actually use the root area path of the project. Since we have security at the area path levels, this requires multiple steps to get a work item exposed to the right product team in vsts. Thanks!

    6 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. With VSO, add the option to link ideas to Features and Epics as work items

    You can link to backlog items and bugs, but don't have the Work Item type Features and Epics.

    6 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create UserVoice ideas from VSO work items

    Right now, you can push an item in UV to VSO as a work item, and then there is a two way sync between them.

    However, sometimes an item starts out in VSO, and you want to then push it to UV so users can vote and comment on it. But here's no way to do that currently.

    6 votes

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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Support for Google Analytics 4 (GA4)

    Please add further Google Analytics support so that we can use GA4 alongside Universal Analytics: https://support.google.com/analytics/answer/9744165?hl=en

    5 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Slack integration--search for and link ideas in Slack threads

    Currently you can only search for an idea using the Slack integration in the main message field of a channel. We REALLY need to be able to use the /uservoice-search command within a thread on an existing message so that when an internal team member asks a question related to an existing UV idea, we can easily link them to the existing idea in the thread of that original message.

    5 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all,

    Unfortunately, we won’t be able to provide this feature.

    Looking into this a bit more and collaborating with the team at Slack we learned that Slash commands in threads is not functionality they support.

    We’ll have to hold tight until Slack supports this before we can make this available for the UserVoice to Slack Integration.

    Sorry I don’t have better news here.

    Thanks,

  9. Integrate with Call Recording / Transcription Software to allow feedback to be captured

    With the rise of Call Recording and Call Transcription Software like Otter (used by Zoom), Gong.io and Chorus.ai Uservoice should be able to integrate with these platforms which could allow users to say a key phrase like "thats a great suggestion, let me take a note" which would trigger the feedback to be noted.

    Because services like these transcribe calls, the transcription could provide context for the Admin to make the next appropriate actions (Create a new idea, add to existing, etc).

    5 votes

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  10. 5 votes

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  11. Shows suggestions associated with an account in Salesforce report

    With the Feedback and Opportunity integration, you can't see the suggestions associated to each account in the Salesforce reports.

    Customers want to see this data, so they can report on adoption and completed ideas they've delivered for customers.

    5 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there! We recently launched Account Insights which is powered by a new UserVoice/Salesforce connector. This connector allows you to map Salesforce Accounts to a status in UserVoice called “Prospects” which would allow you to view all ideas associated with Prospects. We’re not yet syncing Opportunity Objects from Salesforce to UserVoice nor providing additional reporting withing SFDC.

    https://help.uservoice.com/hc/en-us/articles/360052880253-Salesforce-Connector-Setup-Overview

  12. Support custom VSO work item templates

    1) They are using an Agile template in VSO. Some more context about this can be found in this previous issue: https://userville.atlassian.net/browse/OPS-522

    When they try to push a UV suggestion to a VSO work item of the "Requirement" type, it gets stuck on "syncing" and never shows up in VSO: https://schlumberger.uservoice.com/admin/forums/420927-slm/suggestions/17630080-send-mail-vnex-task

    https://cl.ly/1y1i18100z3B

    I'm unable to reproduce this with an Agile template on our account. They seem to have a "Requirement" work item type, which I'm unable to reproduce on our VSO account.

    5 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Clubhouse integration

    Integration with Clubhouse similar to the already existing integrations with Jira or Azure DevOps

    4 votes

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  14. Get vote count in Jira export

    I love the Jira integration. However, when I export my backlog in Jira, I can't see the number of votes so it makes it impossible to give a top 10 of my customer needs from Jira. We do this from UserVoice and from Jira to compare since Jira contains other information and other sources of client feedback that UserVoice does not. We need the integration to breakdown the link to be able to export the votes and name in different columns.

    4 votes

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  15. Sync Custom fields via the Jira Integration

    Allow the custom configuration of custom fields between Jira cards and UserVoice features.

    Right now, the integration only syncs out of the box data and does not allow for further configuration.

    4 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Send unmoderated events to Slack

    Allow unmoderated events to appear in Slack, so that Slack can be used to notify Admins of ideas needing moderation/approval, potentially provide the ability to approve ideas in Slack (you can already mark as spam)

    4 votes

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  17. Sync ideas back to Salesforce

    We would like to sync back ideas to Salesforce as cases / feature requests along with supporter data.

    This is so that other applications are able to pull the data from supported integrations with Salesforce and for organization priority to keep Salesforce to be the single source of truth

    4 votes

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  18. zoho CRM integration for analytics data and crm events.

    Fetch Customer/Account Traits and Segmentation data from ZOHO CRM.

    Feed Customer events captured in Uservoice back into Zoho.

    4 votes

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  19. Webhook for Requests

    Add a webhook for contributor (sidebar, Salesforce) feedback linked to a suggestion (including feedback body)

    4 votes

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  20. Show more salesforce opportunity information in UserVoice.

    we would like to see more information within the UserVoice suggestion, including which opportunity the idea came from, breakdown of individual potential contract values, and the ability to segment this information by company type, geographical location, etc. the way we can for the Salesforce user and account traits that we pass through our custom API integration.

    4 votes

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