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General Feedback

How should we improve our feedback and product management tools?
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1276 results found

  1. Comments Vs. Public status vs. Message subscribers should be more obvious within Admin view

    When logged in as an Admin, viewing Suggestions.
    I find it difficult to know if the comments are "public" or "private"

    This should be obvious when viewing the comments, so that if a customer accidentally posts something "sensitive" in the comments field I can easily detect this and mark the comment as private!
    Retaining the comment with the suggestion (for admins), but hiding it from other public users of the forum.

    3 votes

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    1 comment  ·  Ideas  ·  Admin →
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  2. HIPAA Compliant

    Need for UserVoice to be HIPAA compliant so they user data can be passed into UserVoice.

    2 votes

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  3. Moderation KPI report - turnaround time

    We moderate incoming feedback and comments. It would be beneficial to have a way to easily monitor turnaround time on incoming items to make sure our admins are responding in a timely manner.

    3 votes

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  4. Ideas visible to Administrators and Contributors only

    Allow suggestions that are not visible by the entire public, but live in a public forum. For example, if a large partner is requesting a feature that would only be available as part of a custom agreement, and the functionality would not be for public use. It's possible to enter this idea in a seperate private forum, but would be easier to just flag the idea itself as internal only.

    5 votes

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    0 comments  ·  Ideas  ·  Admin →
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  5. Capture Ideas on behalf of an Account

    Capture Suggestions on behalf of an Account, not just a user, and without email as a requirement.

    15 votes

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    4 comments  ·  Ideas  ·  Admin →
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  6. Include Supporter info in Votes Update webhook

    Include supporter name in webhook for votes update (or provide a separate event that includes supporter info)

    2 votes

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    Deferred  ·  Torre Matthew responded

    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  7. Add Column Sort to all columns

    make all columns sortable in Users, Accounts and Ideas. For example, on the Suggestions page, several columns have ability to sort, but not Labels. On the Users page, can click to sort by Last Active Date but not User Type or Account. Please make all columns sortable.

    3 votes

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    0 comments  ·  Ideas  ·  Admin →
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  8. Block users but keep their suggestions

    I would like the ability to bulk block users, however Keep their suggestions and votes in tact

    2 votes

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    0 comments  ·  Ideas  ·  Admin →
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  9. Export Status Reactions

    The customer would like to have the ability to export "reactions" to public statuses in order to leverage the data to track adoption.

    2 votes

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  10. 3 votes

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  11. Directly show the reaction type in the notification center

    It would be nice if you could display the reaction to status directly in the notifications rather than having to click on it.

    2 votes

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  12. Ability to use the same SSO config across multiple UserVoice instances

    We have multiple instances with UserVoice, and with each one we have to go through the process of configuring SSO. It would be great if it was possible to configure once, and then copy that across each instance so that each one doesn't have to go through our Dev and Stage testing each time.

    2 votes

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  13. Integration with Sprout

    Would like to be able to integrate with Sprout's listening tools, specifically to make a word cloud from feedback key words.

    1 vote

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  14. Track total forum/site logins

    Provide a report for total user logins - per user (number of times unique user has logged in, or total login duration), and per site (total unique logins).

    2 votes

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  15. Be able to sort by account on the user's page

    When viewing a list of users, you can't sort by account. Would like a way to sort by account, as this can be a quick way to quickly see which customers aren't connected to an account yet.

    2 votes

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  16. Surface when a user was last autoprompted and when their next autoprompt will be

    This can go on the user's sheet. It will indicate the last date/time they were autoprompted, and when they will be eligible for the next autoprompt.

    2 votes

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  17. Be able to use Service Hooks with a specific category

    Be able to choose a specific category when using Service Hooks to push data.

    1 vote

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  18. Track User's last forum Interaction

    Provide the ability to track User's last Interaction with a forum (Suggestions, comments, votes), separate from last login

    2 votes

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    Deferred  ·  Jared Shaffer responded

    Hello, thanks for your feedback. When viewing a user in the admin console, you can view their supported ideas and sort the Last Supported column to view the ideas they most recently voted on. Their detail page also features a chronological view of their activity. Each idea they voted/commented on displays the Forum and Category as well.

  19. 8 votes

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    2 comments  ·  Ideas  ·  Admin →
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  20. Follow updates for everything an account supports

    It would be great to follow accounts, so that when an update occurs for anything a user on an account is associated with, I can be aware as well.

    11 votes

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