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General Feedback

How should we improve our feedback and product management tools?
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  1. Activity Visuals in Suggestions Grid

    Activity trend columns provided a visual for when support was added to suggestion, allowing teams to evaluate patterns over time.

    3 votes

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  2. allow users to export CSV of their own feedback from the "my feedback" tab

    Currently a user can see all of their feedback by clicking the "My feedback" option on the side menu. This feedback is spread across multiple pages and the user is unable to sort the feedback. Please allow the user to export this list of feedback into a CSV so that they can view it all on one page and sort by category, forum, etc.

    1 vote

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  3. Filter ideas by Creator Account

    Currently, an Account page shows all ideas that Account members have voted for; provide a checkbox or other filter to limit this to ideas that Account members have created

    1 vote

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  4. Have a column view for Ideas like there is in the Roadmap

    For Ideas, there only seems to currently be the list view option for this, which is fairly detailed and great, but I'd love to see an option like in the Roadmaps tool where you can have a column view. I'd like to be able to create columns for the individual statuses we have to track multiple products/features. I created an example in the Roadmaps tool and may end up trying to utilize that in some way, but having actual Ideas to drag and drop into different statuses and to be able to track what needs to be actioned on in…

    1 vote

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  5. View deleted comments

    Admins should be able to view comments that have been deleted

    1 vote

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  6. Need a filter for open Ideas that contain the blocker flag

    There is no simple way to filter all ideas that contain blockers. We should also be able to pull up reports on accounts and users who have left feedback marked blocker. Pulling reports or setting up your API is not an easy solution that will help. Please add a filter to include all blocker feedback.

    3 votes

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  7. 1 vote

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  8. Disable internal status

    Ability to disable the internal status feature

    2 votes

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  9. Be able to use "and" with label filters

    Admins use various labels for ideas. They often need to filter to find ideas that have at least two or more labels applied. Currently this is not possible.

    Let's say I have Label 1 and Label 2. Some ideas have both applied, others have only one of the two applied.

    If I check the filter for Label 1 and Label 2, I will get ideas that have either Label 1 or Label 2 applied or both. They want only ideas with both Label 1 and Label 2 to show.

    12 votes

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  10. Import comments

    Just like you can import ideas, it would be ideal to import comments via CSV file as well.

    27 votes

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    4 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow for automatic archiving based on set rules

    I'd like the ability to set rules for age of an idea + number of votes to automatically archive to a private forum. Such as, anything older than 4 years with less than 4 votes gets sent to an Archive forum so we have the information, if needed, but don't have to manually do the maintenance work.

    3 votes

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  12. 2 votes

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  13. Suggestion link in merge dialogue should open in the Admin Console

    When clicking a Suggestion link, in the Suggestion merge dialogue, the link takes you out to the web portal.

    As I'm in the Admin Console, this interrupts my workflow. I would expect the Suggestion to open in the Admin Console also as this is where I'm working.

    1 vote

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  14. Add screen shot to idea from clipboard

    I really need/want and easy way to add images (screen shots) from clipboard (like e.g. Target Process does it e.g. on their help desk) - a small picture often says more that 140 characters ... and more clearly

    It is really no different that attaching an image files, just a lot less clicking and tying

    3 votes

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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  15. Comments Vs. Public status vs. Message subscribers should be more obvious within Admin view

    When logged in as an Admin, viewing Suggestions.
    I find it difficult to know if the comments are "public" or "private"

    This should be obvious when viewing the comments, so that if a customer accidentally posts something "sensitive" in the comments field I can easily detect this and mark the comment as private!
    Retaining the comment with the suggestion (for admins), but hiding it from other public users of the forum.

    3 votes

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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  16. Be able to navigate between suggestions with short cuts

    When looking at an issue there is no quick way to go to the next issue. Would be ideal if admins could quickly navigate to the idea with short cuts.

    2 votes

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  17. Field placeholder or Prompt for the Description field

    It is possible to set the field placeholder text for the suggestion title. This is great and allows me to tailor the ask to suit my audience.
    I would like to be able to do the same for the suggestion description field. This would enable me to create a more instructional prompt to guide the user on what to enter into the field.
    Alternatively allow configuring a prompt for the description field (as we have for title).

    2 votes

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  18. Rich-text formatting for comments on ideas

    Be able to use formatting options, like bold, italics, code blocks in comments on the forums.

    3 votes

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  19. Auto-aggregate feedback from multiple sources

    Ability to take feedback (closed lost notes, tickets labeled feedback, etc) and auto-associate or auto-aggregate them in some way.

    In other words, remove the manual approach from requiring end users and internal folks from manually capturing and aggregating feedback.

    1 vote

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  20. Label ideas automatically

    Would like to create labels based on the URL of the page automatically.

    12 votes

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    3 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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