General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
338 results found
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"Recent Customer Activity" (on exports) should respect the activity filter in place When filtering by a date range, "Recent Customer Activity" should respect that date range. I frequently run reports per quarter and would like to understand the most active ideas for that quarter. Currently "Recent Activity" only looks at the last 30 days
1 vote -
Admins can "thumbs-up" a comment One of the areas we struggle with the most is keeping up and responding to comments. One way to show customers that we 'hear' them and are considering their user comments, would be to allow admins to thumbs-up a comment so that user knows "we saw it!" Alternatively of course we can do a private reply, but would speed things up for us as admins to thumbs up a handful of comments in the activity view (and even show other commentors that NIQ is still watching an idea closely!)
1 vote -
idea description templates When someone is create a new idea from portal, they select a forum and the description has a custom message for that forum. But that message is not displayed when creating new idea in the contributor console or the admin console.
I would like to be able to provide outline or instructions on what to provide when creating an new idea or adding feedback. I was hoping the message that showed in in the web console would also show up in contributor console and admin hub, but since you don't select the forum first, Admin console does not know what…
1 vote -
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0 votes -
Remove Unmerged Ideas from Main Idea Feed When I unmerge an idea from another one, I don't want to see it in the old idea's feed anymore. It clutters up the feed with inaccurate and confusing data and on ideas with lots of activity, the more entries that are on the page, the more glitchy the feed gets. I understand the need to have a log of activity, but it's not useful, and potentially misleading, to still see unmerged ideas being displayed.
1 vote -
Apply Default Status through import API endpoint when status is null In a case when you import an idea without a status specified using the API import endpoint, when both status_name and links.status are null. I'd like the behavior to apply the default status
2 votes -
Allow admins to split ideas multiple times Splitting is something we wanted to have for a long time, but sadly splitting just in two is not enough.
Users love cramming several things into one entry.Initially I though that I can split a list like this into two, then grab the second and split it further — but no, the secondary idea can’t be split any more
56 votes -
User Permissions Configuration for Internal Status Be able to set user permissions on ideas (ie. none, vote and comment, comment only, vote only) based on the internal status configuration.
2 votes -
Carry over support traits into the split idea In the idea split, the comments, internal comments, votes, and subscribers are brought over into the secondary idea. It would be more impactful to bring over the Revenue and Account Traits that the voters are tied to for continuity and contextualization.
2 votes -
1 vote
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Show if Idea is Linked to Roadmap Feature from List View Ability to see if an idea has been added to a roadmap feature from the idea list
2 votes -
Need a method to have activity and urgency score be calculated for only a specific segment Right now, Activity and Urgency scores are calculated using all voters/accounts associated with a particular idea. We need a way to show urgency and activity for a particular segment. I imagine this would be a must-have requirement for anyone wanting to do any deeper analysis on different client types, regions, etc.
1 vote -
Provide cheaper plans and gain more customers. Provide a free plan for charities & nonprofits to use, as $39/month is not affordable.
Provide a cheaper plan for very small businesses (e.g. $120/year).
You are only targeting very large corporations and missing out on other organizations with smaller budgets.The people using UserVoice in these cheaper plans may refer higher-paying businesses as well.
So disappointed you are taking away the free plan for charities. This does not look good on your company. What happened to CSR? The least you could do is allow charities to use your platform for free, if you're not going to take any other…
1 vote -
Allow Label creation/editing to be separate permission so that it can be assigned to admins without giving them Settings privileges We have a lot of admins (in 100s) and need to give them the ability to create/edit/assign/unassign labels. But we can't today as that would give them Settings access as well. We need to de-couple this functionality access as we wouldn't want 100s of admins to have access to editing configuration settings
2 votes -
Show assigned features on the idea export We would like to be able to see which features an idea has been tagged against within the Idea exports.
1 vote -
Allow filtering by none/null for assignee & owner type fields. We have a custom field for "Idea Owner" - but there's no way we can find to create a view/filter that shows us all ideas that do not have an owner - we can only select the "any of" / "none of" options - there is no way to specify "all ideas that have no owner" with the way the field + filters work. It would be very helpful to indicate "none" or "null" to be able to identify the ideas that do not have anything populated for that custom field.
2 votes -
Make Idea Details Scrollable on Small Screens When user a smaller window, the idea details is not scrollable when trying to leave an internal comment which cuts off the save button.
2 votes -
2 votes
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keep email addresses in cc/bcc when added In Tickets, keep any additional cc email addresses if you leave the screen: Multiple times I have added cc email addresses, leave the ticket to view something else, come back and send the email, only to realize those cc's were removed when I left the screen. Suggesting they stay added even if you leave the ticket.
1 vote -
Highlight the open level In the Mx module, highlight the level open on the screen (example 4.1.1) in the right-hand column to make it easier for the user to find.
1 vote
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