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General Feedback

How should we improve our feedback and product management tools?
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350 results found

  1. keep email addresses in cc/bcc when added

    In Tickets, keep any additional cc email addresses if you leave the screen: Multiple times I have added cc email addresses, leave the ticket to view something else, come back and send the email, only to realize those cc's were removed when I left the screen. Suggesting they stay added even if you leave the ticket.

    1 vote

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  2. Templated statuses per forum

    Love the Status Template messages but it would be ideal to configure these per forum rather than UV instance. (Ability to select which forum(s) the template applies to).

    Our use case: Our forums are 1:1 with our products. 50% of our products are managed in-house and have a different message than the other 50% of products which are managed by a Vendor. We prefer to use 1 public status for end-user consistency regardless of who manages the product, but it would be ideal to have separate Status Template messages depending on whether the product team is in-house or external.

    6 votes

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  3. Highlight the open level

    In the Mx module, highlight the level open on the screen (example 4.1.1) in the right-hand column to make it easier for the user to find.

    1 vote

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  4. Account Based Access to Ideas & Feedback

    A consumable and actionable view of ideas that are managed by specific contributors (ie. Account Managers, Customer Success)

    4 votes

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  5. Bulk migrating Feedback between Ideas

    We need an easy way to fully and quickly move the feedback from one Idea to another without having to refer back to the old Idea.

    For example, we had an Idea for a request to bring back a running timer widget on our mobile apps. We did the work for iPhones, but we didn't do it for Android yet. So we want to split the feedback along those lines, so I have an idea for iPhones that I am marking as "launched" with an internal label and an idea for Android that I am marking as "in development" using…

    3 votes

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  6. Expand the Grid column Dropdown Filter

    The label dropdown filter is needlessly small. Can we expand it down a bit more on the page? See attached.

    1 vote

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  7. Option to disable flagging feature

    Option to disable the flagging feature. Our process does not utilize this feature, and due to our large user base, it is unnecessary and causes a lot of confusion

    1 vote

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  8. filter on create date - 7 days

    Working on set up SLA for triaging ideas. For example, change new status to under review in 2 days, Change Under review to understood in 7 days.

    Is it possible to set up an advance filter that allows boolean logic on the created date field ? For example, Status = new and Create date is > Today - 7. This would allow me to create a saved filter that i can run every day and not have to change the create date filter.

    1 vote

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  9. Logical Grouping for Advanced Filtering

    The advanced filters currently only have support for "AND" logic -- create support for "OR" logic as well, where we can create a filter based on logical grouping of AND/OR.

    7 votes

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  10. Autosave drafts of comments/notes/messages

    To have an autosave feature for admin console when managing ideas

    3 votes

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  11. Date Display for Ideas/Suggestions

    Users want to see the date for a suggestion displayed near the title without having to click into the suggestion. Extra points if there is an indication of when a suggestion was last voted on.

    1 vote

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  12. Hot Ideas Email

    We have had requests to be able to email out a "hot list" of suggestions that can be sent to all users in UserVoice on a regular cadence. Users want to be able to up/downvote the idea right from within the email. It would be great if the admins could customize which suggestions are included in that email.

    1 vote

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  13. Ability to easily identify the ideas that have been repeatedly flagged with importance

    Determine which ideas have been flagged multiple times and/or readily find ideas that have been flagged repeatedly after the flag has been cleared

    1 vote

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  14. Create sub-forums based on categories

    We would like to create a forum to post ideas from other forums with specific categories.As an example I'd like to create a forum such as 'Recently delivered' that would show all ideas from existing forums that have a Status 'Delivered'
    The idea would still need to be available in the forums they originated.

    1 vote

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  15. Parent Idea with Child Ideas rolling up to it

    Parent ideas with child ideas rolling up to it. Ideally, the parent idea would have to total number of voters, accounts, and revenue and then the child ideas would have their values. "Relating" the ideas could be a way to do this, so that you can select all "related" ideas and see which ideas have the parent idea

    1 vote

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  16. Filter Idea Grid by Custom Account Fields

    We have the need to be able to filter the idea grid by custom account properties

    18 votes

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  17. Pin a Public Comment

    Pin a public comment to the top of the idea on the web portal

    1 vote

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  18. Link Related Ideas

    For when ideas are similar, but not the same enough to be merged. You want to link related (small appetite) ideas that can be bunched together to potentially be resolved in a single pitch or update.

    Great for helping with clean up purposes, or large idea grids.

    6 votes

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    We're working on a variety of use cases for Linked Ideas.  We'd welcome sharing any and all use cases for Linked Ideas in a reply to this update or in comments on the Idea.


    Thank you!

  19. Add activity score to table

    When filtering ideas by a specific date range, I would like to be able to sort by a numerical "Activity Score". The exports have an "Average Activity Score" but I would like the same thing represented on the list view that respects the date range applied.

    This is important to easily understand what ideas are the most active AND compare activity month over month.

    1 vote

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  20. "Needs Review" does not remove ideas/comments after review action has been made

    From a labeling & workflow perspective it doesn't make sense that something I've already reviewed stays in the "Needs review" bucket. If there was additional action I needed to take on these then I can access them by clicking "All activity"

    1 vote

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