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General Feedback

How should we improve our feedback and product management tools?
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1256 results found

  1. Shorten/Simplify URL links

    As an admin, I'd like the option to create shortcut URLs

    1 vote

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    0 comments  ·  Web Portal  ·  Admin →
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  2. Add support for encrypted SAML assertions

    The SAML metadata provided by UserVoice does not include a public key. So, SAML assertions sent by an IdP are not encrypted (though they may be signed).

    Although SAML assertions are delivered to UserVoice over TLS, having them be encrypted prevents the browser (and anything bad running on the browser) from reading the assertion. Also, using encrypted assertions can help to block other problems; for example, see https://shibboleth.net/community/advisories/secadv_20180227.txt for an instance of a security bug that mainly affected unencrypted assertions.

    My request is for UserVoice to generate a key pair for its SP, and include that in the SAML metadata,…

    1 vote

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    0 comments  ·  Authentication  ·  Admin →
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  3. Suggestion link in merge dialogue should open in the Admin Console

    When clicking a Suggestion link, in the Suggestion merge dialogue, the link takes you out to the web portal.

    As I'm in the Admin Console, this interrupts my workflow. I would expect the Suggestion to open in the Admin Console also as this is where I'm working.

    1 vote

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    0 comments  ·  Ideas  ·  Admin →
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  4. Post Idea Italian Translation is very poor

    The Italian translation of this (Post Idea) widget is very poor. This will negatively effect use by our customers.

    1 vote

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  5. Comments Vs. Public status vs. Message subscribers should be more obvious within Admin view

    When logged in as an Admin, viewing Suggestions.
    I find it difficult to know if the comments are "public" or "private"

    This should be obvious when viewing the comments, so that if a customer accidentally posts something "sensitive" in the comments field I can easily detect this and mark the comment as private!
    Retaining the comment with the suggestion (for admins), but hiding it from other public users of the forum.

    3 votes

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    1 comment  ·  Ideas  ·  Admin →
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  6. Add an Idea ID or identifier to the idea properties

    With no identifier on the suggestions or ID listed in the properties, there is no quick way to track ideas or send one to a coworker for easy search other than the URL.

    2 votes

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    0 comments  ·  Ideas  ·  Admin →
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    Deferred  ·  Jared Shaffer responded

    Hello – We include “ID” as a property on an idea. This can be found in the “Properties” section on an idea’s detail sheet (screenshot attached). Admins can search for this ID from the Ideas page to locate the idea.

  7. HIPAA Compliant

    Need for UserVoice to be HIPAA compliant so they user data can be passed into UserVoice.

    2 votes

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  8. Moderation KPI report - turnaround time

    We moderate incoming feedback and comments. It would be beneficial to have a way to easily monitor turnaround time on incoming items to make sure our admins are responding in a timely manner.

    3 votes

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  9. Capture Ideas on behalf of an Account

    Capture Suggestions on behalf of an Account, not just a user, and without email as a requirement.

    15 votes

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    4 comments  ·  Ideas  ·  Admin →
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  10. Include Supporter info in Votes Update webhook

    Include supporter name in webhook for votes update (or provide a separate event that includes supporter info)

    2 votes

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    Deferred  ·  Torre Matthew responded

    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  11. View history of status emails and notifications sent to users

    Currently there is no ability to see a history of the emails/notifications that have been sent from UserVoice. If I am needing to go back and see if a certain user received an update email, I have no way of doing that from within the UI.

    2 votes

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  12. Show sentiment score for individual pieces of feedback

    The Account Sentiment Report currently shows aggregate account sentiment scores based on all feedback submitted by each account. It would be helpful to also see sentiment scores for the individual pieces of feedback that make up this aggregate score.

    5 votes

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    You can opt in to a feature called urgency scores currently in beta by visiting your settings.  You can find the option by going to 


    Settings -> General Settings -> Ideas and look for "Urgency score on ideas and feedback."


    Instead of a simple sentiment analysis, we're looking for intensity of emotion in the feedback.  This may be negative (an angry user) or positive (a user telling you how much a feature change may help them) and we're displaying the results summarized across the idea, and on individual activity entries (comments, feedback).


    Let us know what you think!

  13. Add Column Sort to all columns

    make all columns sortable in Users, Accounts and Ideas. For example, on the Suggestions page, several columns have ability to sort, but not Labels. On the Users page, can click to sort by Last Active Date but not User Type or Account. Please make all columns sortable.

    3 votes

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    0 comments  ·  Ideas  ·  Admin →
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  14. Block users but keep their suggestions

    I would like the ability to bulk block users, however Keep their suggestions and votes in tact

    2 votes

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    0 comments  ·  Ideas  ·  Admin →
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  15. Export Status Reactions

    The customer would like to have the ability to export "reactions" to public statuses in order to leverage the data to track adoption.

    2 votes

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  16. 3 votes

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  17. Directly show the reaction type in the notification center

    It would be nice if you could display the reaction to status directly in the notifications rather than having to click on it.

    2 votes

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  18. Ability to use the same SSO config across multiple UserVoice instances

    We have multiple instances with UserVoice, and with each one we have to go through the process of configuring SSO. It would be great if it was possible to configure once, and then copy that across each instance so that each one doesn't have to go through our Dev and Stage testing each time.

    2 votes

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  19. Integration with Sprout

    Would like to be able to integrate with Sprout's listening tools, specifically to make a word cloud from feedback key words.

    1 vote

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  20. Track total forum/site logins

    Provide a report for total user logins - per user (number of times unique user has logged in, or total login duration), and per site (total unique logins).

    2 votes

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