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General Feedback

How should we improve our feedback and product management tools?
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89 results found

  1. Default forum when capturing feedback in sidebar

    Instead of having to select any of the forums on the account, allow a forum to be set as a default per user.

    2 votes

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  2. Searching for Multiple Accounts with Same Name

    In cases where you're integrating with Salesforce for user and account data, searching for an account name may result in multiple accounts with the same name being returned. Currently there's no way to tell which account has the feedback so it becomes a painful guessing game. Returning the number of supported ideas with the account name in the search results would be useful for clicking on the right one.

    1 vote

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  3. Report for Requests by Team

    Create an exportable report for Teams where it showcases each member's metrics of captured feedback, votes, and companies they are interacting with.

    34 votes

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  4. Contributor Console: Filter Status Update by Product Area or Forum

    Ability to filter the public status updates by Forum. Sometimes you want to see updates for a specific product (our forums are product based).

    Additionally, we have some internal forums that would be nice to filter out of this view.

    2 votes

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  5. Contributor Console: Internal Roadmap Scroll not visible by default

    The left/right scroll for roadmap is not shown in my view without having to scroll down to see it. Usability issue.

    2 votes

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  6. Default Forum based on Brand in Zendesk sidebar app

    We have different Uservoice forums for each of our brands. When agents capture feedback from the Zendesk sidebar app, they manually select the forum corresponding to the brand on that ticket. It would be awesome if we could have the Uservoice forum already selected for that brand to save agents a step.

    1 vote

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  7. 3 votes

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  8. 1 vote

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  9. Contributor entered Feedback should count as a vote

    When I enter a user's feedback using the sidebar and link it to an existing suggestion I want it to count as a Vote for the suggestion linked to otherwise the feedback manager reviewing support for a suggestion is unlikely to spot that these users also have an interest in it (as the feedback is hidden away in the list of activity for the suggestion rather than the count of supporting users.
    Annotated screenshot attached.

    4 votes

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    Deferred  ·  Jared Shaffer responded

    Hello,

    This is currently how this feature works; when feedback is provided by a contributor on behalf of a user, that user is counted as a voter for the idea. If this is not how it is working for you, please let us know and we can investigate it.

    - Jared

  10. Formatting for Feedback

    Provide a WYSIWYG editor or rich-text formatting (including hyperlinks) for feedback gathered via the contributor sidebar.

    1 vote

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  11. Follow updates for everything an account supports

    It would be great to follow accounts, so that when an update occurs for anything a user on an account is associated with, I can be aware as well.

    11 votes

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  12. Submission Confirmation For Contributors

    As a contributor, I would like to receive confirmation that an idea I've submitted via sidebar has been created and is live in the forum.

    2 votes

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  13. 16 votes

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  14. Enable "blocker" feature on a per-user basis

    We would really love to use the "blocker" feature when capturing feedback with the Contributor Sidebar and Salesforce integration. However, with a few different teams utilizing the sidebar, and each of those teams having a different definition of what a "blocker" is, we worry we may get suggestions marked as "blockers" for a a number of different reasons.

    It would be INCREDIBLY helpful to us if we were able to enable the ability to mark a suggestion as a "blocker" on a per-user basis. That way we could ensure that each user with the "blocker" feature enabled is working off…

    8 votes

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  15. Sidebar Linking Ideas Should Add User's Idea as Comments on the linked Idea

    When using the Sidebar, we're asked to get the client's idea in the Private section which is visible to Admins on the Uservoice portal and then link to an existing idea if it's close enough. This is a fantastic model to avoid duplicate postings and to ensure we have an accurate number of supporters for any given idea. However, my client's idea may be slightly different or have a different outlook than the currently posted Idea I'm linking to.

    Current functionality will allow me to add private comments on behalf of a user to an existing idea and subscribe that…

    5 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  16. Mobile Enabled Contributor Sidebar

    Allow mobile sales people to submit customer feedback via their phone or iPad via Contributor Sidebar.

    7 votes

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    Deferred  ·  Torre Matthew responded

    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  17. Embedded contributor sidebar

    Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs

    11 votes

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  18. In Zendesk app, show status of requests captured against it

    It would be helpful if the zendesk ticket could see the status of the request captured against it.

    2 votes

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  19. Allow agent to Change email address Zendesk Sidebar

    It isn't possible to edit the email address that is autopopulated in the Zendesk Contributor sidebar. Would like for the support agent to change the email for the contributor.

    4 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  20. Allow contributors to add labels

    Contributors should be able to apply labels to ideas when they enter them.

    16 votes

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