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General Feedback

How should we improve our feedback and product management tools?
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  1. Ability for admin to create a Zendesk ticket in UserVoice

    The Zendesk integration allows the Zendesk users to capture feedback on behalf of an end user from within Zendesk. Would like the ability for the integration to also allow a UserVoice admin to create a Zendesk ticket from an idea.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Optimize Feedback Analysis Report to Load Faster

    The Feedback Analysis Report takes a long time to load an often fails the first try (and we don't even have a lot of data yet).

    Perhaps caching the data? Thanks for your consideration!

    1 vote
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  3. search all fields

    Idea search should search in comments, Admin notes, and private feedback, as well as idea subject and body

    1 vote
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    0 comments  ·  Systems and Architecture  ·  Flag idea as inappropriate…  ·  Admin →
  4. export all feedback related to one roadmap feature

    Would like the ability to export all feedback associated with an individual roadmap feature. Currently, when viewing feedback linked to a feature in the roadmaps tool you can export all of the users tied to a specific feature from the "Users" tab of that feature, but you are not able to export the details of individual suggestions linked to that feature.

    4 votes
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    0 comments  ·  Roadmap  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have one log in for linked accounts

    When a company has more than one instance of UserVoice to manage, there is a need to have one log in, instead of having to manage multiple passwords for each instance.

    3 votes
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    0 comments  ·  Authentication  ·  Flag idea as inappropriate…  ·  Admin →
  6. Native Integration with Zoom

    I have a B2B customer that wants the ability to use data from Zoom to use in lead scoring, example: who registered and who attended webinars.

    There is a Zapier integration with Delivra and Zoom but it would only create or update a contact’s information if they register for a webinar. It wouldn’t show which webinars they have attended if there are multiple webinars in a month.

    Customer is comparing to their experience in Pardot - when they click on a contact’s name, we can see all of the webinars they have attended in the past to help show how…

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Formatting for Feedback

    Provide a WYSIWYG editor or rich-text formatting (including hyperlinks) for feedback gathered via the contributor sidebar.

    1 vote
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  8. Disable the escape key when adding links in email

    When replying to a user/customer and you are adding a link in, if you hit the escape key, not only will it close the "add a link" box, but the suggestion window too. So you're losing whatever you already typed.

    I don't know how many emails I had to rewrite because of this recently.

    2 votes
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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add an option to delete a public status

    After publishing a public status there is no way to delete it, and if I chose one by mistake, even when I change it to the one I wanted- you can still see the wrong one that was there before that.
    Can you add an option to delete a Public status to solve it?

    1 vote
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  10. Merge Features

    I'd like to be able to merge Features, similar to how I can merge Suggestions.

    While maintaining the roadmap in UserVoice, I noticed that we have duplicative Features. The only way for me to "Merge" them so we don't have two features that are the same idea is to go into each individual suggestion and attach to one of the Features, and then delete the other. This is quite tedious.

    2 votes
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    0 comments  ·  Roadmap  ·  Flag idea as inappropriate…  ·  Admin →
  11. Include the forum information in the UserVoice Monthly Insights email

    I like the "UserVoice Monthly Insights" email to see what's trending and the status updates over the past month, but it would be good if the forum is also included on these since our site has multiple forums and it's not clear in the current email which forum the suggestion relates to.

    1 vote
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    0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  12. collaborative feedback

    UserVoice would be great if it had a way to edit/suggest editions by other users. I've been using UserVoice (as user) for MS products for a long while, and the thing I notice the most is: there are repeated ideas, a lot of them, always. Sometimes because it's hard to find new ideas, sometimes because they are indeed different at some point.

    For the second case, an edit / suggest edits feature could be of great value, so several users could aggregate multiple details into a single feature request. Also, the statistics of the 'most requested' features would be more…

    1 vote
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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add/Edit Users and Account information

    As a UserVoice client Admin, I would like the ability to update and change Users and Accounts information without needing to do an import so that I have more flexibility in making adjustments.

    2 votes
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    1 comment  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create a "Home" site for all MS UserVoice subsites

    Right now I have "collected" links to 68 Microsoft UserVoice Subsites. I'm sure there are/have been more.
    .
    I just discovered that one is no longer active. I'm sure there are more also.
    .
    There should be a single UserVoice page that customers for any company, like Microsoft, can go to to find all currently active subsites.

    1 vote
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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  15. Hide External ID from User & Accounts grid

    The external ID of a User or Account record is (or may not be) important information to have at-a-glance.

    Hide this from the Users and Accounts grid, or provide an option to hide it.

    1 vote
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    0 comments  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  16. View deleted comments

    Admins should be able to view comments that have been deleted

    1 vote
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    0 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Contributor Sidebar  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add custom scoring fields to Roadmap Feature Cards

    We'd like the ability to add certain custom scoring items to Roadmap cards. In this case, I've created an "Estimated Cost" score and would like to have that listed next to the Users/Accounts/Potential Revenue.

    3 votes
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    0 comments  ·  Roadmap  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes
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    1 comment  ·  Web Portal  ·  Flag idea as inappropriate…  ·  Admin →
  20. zoho CRM integration for analytics data and crm events.

    Fetch Customer/Account Traits and Segmentation data from ZOHO CRM.

    Feed Customer events captured in Uservoice back into Zoho.

    2 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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