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General Feedback

How should we improve our feedback and product management tools?
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  1. Be able to export comments with ideas

    Right now you can only export comments with the general export. And those comments are in a separate file.

    It would be ideal if admins could export ideas along with comments. This would save time (not have to match the two up), and make it much simpler when reviewing exported data.

    25 votes

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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Trello Integration

    They have a REST API - we use Trello to manage sofware projects & it would be nice if userVoice was able to create items in Trello automatically.

    38 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  3. Allow admins to edit user information

    Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in UserVoice. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

    At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

    Once a user has been found, I have no way to…

    76 votes

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    6 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Customizable list of words to ignore to improve search results

    I've been usability testing a test version of our UserVoice forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:

    1. The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.

    2. A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.

    I'd like to be…

    32 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Nested categories and sub-categories

    Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"

    Thanks.

    55 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Send daily digest in the morning in my time zone

    The daily digest email comes at the same time for every account & profile, no matter where you're located. It would be nice if it could arrive based on my time zone, or even at a time I specify.

    27 votes

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    4 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Ability to remove users access to a private Forum when pulling up their profile after a search

    You can remove a user's access to a specific private Forum only if you're viewing the list of users for that Forum.

    If an Admin searches for a specific user, they don't have the option to control their Forum access from that profile view.

    For a small Forum, with a limited number of users, this isn't a huge deal. But if an Admin has over a 50 users on a Forum, this gets tedious (and takes too much time).

    Ideally, if an Admin searches for a user, when they open the profile, they should have the option to remove the…

    16 votes

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    2 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Create a survey system, or offer an integration with survey software

    Possibility to add multiple questions in the forum for users.

    48 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Allow profanity filter list to be customized / edited

    The profanity list is too sensitive and we'd like to 'allow' certain words currently banned. For example, the word ****** is currently blocked, but that is the name of a company relevant to my client's company, so people will often use it perfectly appropriately.

    (The above may get moderated so what I'm talking about is http://bit.ly/wrpoSi for example)

    14 votes

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  10. Assign & filter feedback by admin (and team)

    Especially once they've moved to the "under review" or "planned" statuses - need an easier way to make sure there's follow up on these things.

    213 votes

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    9 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Merge Users

    After implementing SSO we ended up with many duplicate users. This was partially our fault (we didn't define the user id properly when moving over) but even if we had the original pre-SSO user and SSO would still be duplicates.

    50 votes

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    6 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Integrate with Bugzilla bug tracker

    Please provide a plug-in, widget, connector (you get the picture) to have suggested ideas posted to Bugzilla when they are set to planned (or other Admin trigger). key return messages (not comments as they are too common) would get posted to user voice when the ticket in Bugzilla satisfies some event (like verified, or closed when released, etc.) so that the Uservoice idea is flagged automatically.

    15 votes

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    0 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Allow customization of text on portal site/forums

    Not everyone wants to use words like "Contact Us", "Knowledgebase", or "Feedback" on their UserVoice site - allow customizations of at leas the major titles and buttons on user-facing portal pages.

    30 votes

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    9 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Notifications for specific keywords

    Would love to have certain keywords in a suggestion trigger an email immediately, as opposed to either an email for every suggestion, or one email at the end of the day.

    15 votes

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  15. Customize default category that appears in widget pop up

    Is there a way, if not can you add a way, to allow to restrict the default listings of ideas in the widget popup to a "category" within a specif forum? We're trying to have our other sites add the widget to their page, but allow them to specific the default category of ideas which show up. This way it provides ideas that are more relevant to the visitors of that site, which can be used as a hook to get them to submit ideas to other categories they might not have considered...now that they're in the tool.

    Thanks

    16 votes

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    3 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Convert a comment to a new idea

    Sometimes a user will make a great suggestion as a comment on another suggestion. Often the original suggestion inspired the second which would be why it's in the wrong place.

    I'd like an option added to the actions on comments to be able to turn them into suggestions

    68 votes

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    6 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  17. 75 votes

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    7 comments  ·  Developer API  ·  Flag idea as inappropriate…  ·  Admin →

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    Deferred  ·  Claire Talbott responded

    Hi everyone!

    Thanks so much for your interest in this. We did start work on this for Helpdesk API, but our focus has since shifted to the UserVoice API.

    After discussing internally, our product team wants to focus on building out our API documentation and endpoints to give more flexibility when building integrations.

    So we are declining this idea. Have additions to our UserVoice API you would like to see? Let us know. And don’t forget to check out the UserVoice API as well here: https://developer.uservoice.com/docs/api/v2/reference/

  18. Pre-moderation for Ideas, Post-moderation for comments

    It would be great to be able to use pre-moderation for new ideas and post-moderation for comments. This would allow us to maintain a high forum quality without limiting the natural forum dynamics. In pre-moderation, allow editing comments before accepting them (just like with the new ideas)

    36 votes

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  19. Threaded comments for replying to specific comments

    Would love to have threaded comments so users can reply specifically to a comment already posted - then that conversation becomes a branch you can expand or close depending on your interest.

    82 votes

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    6 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Allow admins to split ideas

    Provide the ability for admins to take an idea that was submitted and split it into two.
    The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
    When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…

    48 votes

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    9 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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