Product Management

This forum relates to features and functionality for collecting, managing and acting upon user feedback. Please see our other forums on the right sidebar for feedback pertaining to other areas of our product.

When writing your suggestion, please be sure to include:

  • any relevant details about your business case for your suggestion
  • the obstacles your suggestion would help you overcome to gain the most value from UserVoice.

How can we improve feedback management and help you make strategic product decisions?

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  1. Attachments can be added in the Contributor Sidebar

    When capturing customer requests through the sidebar, I would like to be able to upload an attachment.

    10 votes
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      0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • Completed ideas filtered out of searches

      I went to link a ticket to an idea, and it showed me oodles of completed ideas. That would be good as an option, but not in the default view. It should really separate out completed ideas.

      3 votes
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        1 comment  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • 10 votes
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          1 comment  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow images to be pasted into replies.

          Allow images to be pasted into replies.

          4 votes
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            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Bulk add requests

            When Capturing a request, allow multiple people to be added

            4 votes
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              0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • 2 votes
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                0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
              • Have a "pricing" page

                Your website doesn't have a "pricing" page (either that, or it's intentionally hidden in an obscure place, but I would expect it to be in the dropdowns of the main, top menu)..

                It would be great if you would have something like that instead of "contact our sales team". No offense but I want to have a quick, rough estimate how much this would cost me, and I don't want to send emails around just for that. It's a common practice and an expected piece of information in 2017.

                2 votes
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                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                • 2 votes
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                    1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ideas Widget for Private Forums

                    I have a private forum for a feature that is in beta. I would like to have a widget in this new feature that works with the private forum that I have configured for its beta feedback. I am currently working around this by having the widget create a ticket in a queue instead of a suggestion in a forum. I then evaluate the ticket and create a suggestion for it in the forum. Having the widget save suggestions directly to the forum would cut down on my workload and would also provide appropriate instant answers within the widget.

                    118 votes
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                      6 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Provide the ability to display the ID of the Suggestion in the forum with the suggestion

                      Provide the ability to display the ID of the Suggestion in the forum with the suggestion rather than having to point people to the ID in the URL. This helps when you are working with different systems and want to allow people to link to their ticketing systems where there is not automation.

                      10 votes
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                        1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • 2 votes
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                          1 comment  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Filter should have 'and' logic as default

                          To reduce the number ideas filtered by search, the keywords should be applied with 'and' logic by default.

                          At the moment, the number of findings increases if you add more key words.

                          But to make UserVoice a success, it's important to reduce the number of findings to come out with max 10-20 search results to allow the user to find already existing ones for voting instead of entering a new one.
                          If the search result exceeds 20+, it would be to time consuming for checking all the results and as result, UserVoice would end-up with redundant requests (idea) as in…

                          8 votes
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                            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow customisation of the Admin area of User Voice

                            Provide the same customisation functionality that is available for the customer "side" of the product in the admin area.

                            The ability to provide custom css and JavaScript would really solve a number of our challenges.

                            1 vote
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                              0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • Vote Weighting

                              Provide the ability to weight votes whilst still only assigning one vote per person to an idea.

                              For example, if a customer votes for an idea this will receive (within the admin view) 10 votes where as if an internal user votes it only receives 1 vote.

                              The number of 'weighted votes' should be configurable. When an admin is viewing the idea the weighted and none weighted vote score should be shown.

                              1 vote
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                                0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                              • Discarding edits in admin console without asking for confirmation

                                When I edit a suggestion in the admin console, and click somewhere else, the edit pane collapses without asking whether I want to save my changes. I lost all my changes.

                                1 vote
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                                  0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                • Improve Scroll bars

                                  Improve the scroll bars in the legacy Admin console. It is nearly impossible to get them to work !

                                  1 vote
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                                    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Maintain Display page

                                    Do not revert display to page 1 when a VSO link is added.

                                    1 vote
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                                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Support HTML Emails that are sent in as Tickets

                                      Support HTML Emails that are sent in as tickets. Tables, inline images, etc.

                                      1 vote
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                                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Keep label for closed idea for analyses purposes

                                        Keep label as well for closed ideas for reviewing purposes.

                                        1 vote
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                                          0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Sort by Vote Count in Search Results

                                          Allow search results to be sorted by vote count. Sometime we might need to see how many people voted for a feature that has a specific word in the description and after we get the search results back, we want to see within those results which features had the most votes.

                                          1 vote
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                                            0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
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