Product Management

How should we improve our feedback and product management tools?
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How can we improve feedback management and help you make strategic product decisions?

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  1. Search for ideas in sidebar without having to create a new idea

    I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.

    15 votes
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      2 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • Make the profanity filter apply to user names, comment urls, email addresses

      Currently the profanity filter does not apply to usernames, URLs in comments, or email addresses.

      3 votes
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        0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow a Client to see all feedback from their company

        It would be great to designate a user that can see all the feedback submitted by a particular company.

        27 votes
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          6 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • Sidebar Linking Ideas Should Add User's Idea as Comments on the linked Idea

          When using the Sidebar, we're asked to get the client's idea in the Private section which is visible to Admins on the Uservoice portal and then link to an existing idea if it's close enough. This is a fantastic model to avoid duplicate postings and to ensure we have an accurate number of supporters for any given idea. However, my client's idea may be slightly different or have a different outlook than the currently posted Idea I'm linking to.

          Current functionality will allow me to add private comments on behalf of a user to an existing idea and subscribe that…

          2 votes
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            1 comment  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
          • Be able to manage licensed users through SAML implementations

            Admins often have multiple licensed users, contributors and admins in the product, but adding or removing these one by one is a lot to keep up with in larger organizations.

            Admins need a way to easily manage their licensed users, ideally through tools they already use like Okta and Active Directory.

            4 votes
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              1 comment  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
            • option to notify user when feedback is posted on their behalf

              We would like a checkbox in the sidebar similar to the "Subscribe customer to future status updates" checkbox that will send a notification to the user letting them know that feedback has been captured on their behalf with a link to the suggestion. Something along the lines of "Notify user that their feedback has been captured." Many of our contributors end up emailing a link to the suggestion to the user manually, but it would be nice to have the option to automate this.

              2 votes
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                0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
              • Return to current suggestion page context after editing suggestion

                scenario:
                admin/feedback/suggestions context.
                several pages of suggestions displaying 20 at a time
                Edit a suggestion on the second or later page (e.g., to set a different category).
                After edit, and clicking on the main suggestion page, the page refreshes and returns me to page 1 (suggestions 1-20).

                Please to not return to page 1. stay on current suggestion page context.

                3 votes
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                  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • Show blockers per user

                  Feedback captured with the Contributor Sidebar, Salesforce, or Zendesk Integration can be flagged as a blocker. Currently, we show blockers in the admin console only at the Account level. For example, when viewing a Suggestion, you can see if it is a blocker for an Account, but not for specific users. It would be helpful to see this information at the user level as well.

                  1 vote
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                    0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Features  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Date range for Suggestions View in Admin Console

                        Ability to adjust date range for viewing Suggestions in grid view.

                        2 votes
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                          0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow SmartVote to provide Yes/No (or A/B) of a single issue

                          Expand the SmartVote polling functionality to include Yes/No voting on a single issue.

                          This would allow me to seek more immediate feedback on an issue compared to the up/down voting of the forum. The poll would be a single issue, with two possible responses. (Or more, if you want to get fancy...especially if one of those vote responses is "Not interested" or "Not applicable to me.")

                          5 votes
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                            0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • Forum Access Permissions

                            Have user permissions so that where some users have access to a forum, you can either allow them to read the forum, post in the forum, vote and comment, or a combination of these, rather than Open or Closed to all users with access.

                            10 votes
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                              1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • Embedded contributor sidebar

                              Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs

                              4 votes
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                                0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • Don't allow the same user to flag an idea twice

                                If a user clicks "Flag this as inappropriate" on the web portal, the link will show as "flagged". But if they refresh the page, they'll be able to click on the "Flag this as inappropriate" link again.

                                4 votes
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                                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Have a "pricing" page

                                  Your website doesn't have a "pricing" page (either that, or it's intentionally hidden in an obscure place, but I would expect it to be in the dropdowns of the main, top menu)..

                                  It would be great if you would have something like that instead of "contact our sales team". No offense but I want to have a quick, rough estimate how much this would cost me, and I don't want to send emails around just for that. It's a common practice and an expected piece of information in 2017.

                                  24 votes
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                                    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Don't use uvts cookie in widget until user opens the widget

                                    When a user loads a page where the UserVoice widget code is embedded, a utvs cookie is immediately set.

                                    While this cookie is GDPR compliant and contains no PII, some customers would prefer that cookie not be set unless the user opens the widget.

                                    3 votes
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                                      0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    • See the number of requests on a suggestion

                                      In the Feedback grid, you can see the number of comments or supporters on a suggestion.

                                      It would be useful for some use cases to also see the number of requests on a suggestion (could include multiple requests from the same user email address).

                                      8 votes
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                                        1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Disable Anonymous Postings

                                        We would really like to see the ability to disable 'Anonymous Users'. The knowledge base articles indicate that every user must provide an email, but that it is not checked nor is a display name necessary. Without the social contract of attributable posts, we invariably end up with a small collection of snide or non-constructive posts which then take valuable time to manage and re-mediate.

                                        4 votes
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                                          0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Salesforce Integration Improvement

                                          We integrated Salesforce with UV, but we want the correspondence to show in the email log rather than in cases. That way when we talk to clients, we can clearly see all communication that we've had with them. It is a pain to go into the case and read the case comments (which are the emails that were sent).

                                          1 vote
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                                            0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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