Product Management

This forum relates to features and functionality for collecting, managing and acting upon user feedback. Please see our other forums on the right sidebar for feedback pertaining to other areas of our product.

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  • any relevant details about your business case for your suggestion
  • the obstacles your suggestion would help you overcome to gain the most value from UserVoice.

How can we improve feedback management and help you make strategic product decisions?

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  1. Allow a Client to see all feedback from their company

    It would be great to designate a user that can see all the feedback submitted by a particular company.

    19 votes
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      3 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • Block new submissions and keep the voting option.

      Currently it was necessary to block new submissions, however we need to keep the voting option in the suggestions that have already been created.
      Would you be create this option?
      Thank you for your atention

      11 votes
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        0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
      • Forum Access Permissions

        Have user permissions so that where some users have access to a forum, you can either allow them to read the forum, post in the forum, vote and comment, or a combination of these, rather than Open or Closed to all users with access.

        3 votes
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          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
        • GDPR Compliance

          The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe

          Enforcement date: 25 May 2018

          9 votes
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            0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow Users to select a Dark Theme

            TL;DR Make a flip on the pages which lets you change to a dark theme like most sites have it.

            2 votes
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              0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • Have a "pricing" page

              Your website doesn't have a "pricing" page (either that, or it's intentionally hidden in an obscure place, but I would expect it to be in the dropdowns of the main, top menu)..

              It would be great if you would have something like that instead of "contact our sales team". No offense but I want to have a quick, rough estimate how much this would cost me, and I don't want to send emails around just for that. It's a common practice and an expected piece of information in 2017.

              5 votes
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                1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Attachments can be added in the Contributor Sidebar

                When capturing customer requests through the sidebar, I would like to be able to upload an attachment.

                12 votes
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                  0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • See the number of requests on a suggestion

                  In the Feedback grid, you can see the number of comments or supporters on a suggestion.

                  It would be useful for some use cases to also see the number of requests on a suggestion (could include multiple requests from the same user email address).

                  1 vote
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                    1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to sort by votes when looking at a user's suggestions though the Users & Accounts list

                    When I view a users supported suggestions through the User & Account lists I would like there to be a column so i can sort their ideas by number of votes

                    2 votes
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                      1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Uservoice search needs improvement

                      The search functionality of Uservoice is counter-inituitive. Most searches, the more you enter, the less the results. If I'm using uservoice for Petrel, if I type in the word "Convert," I get 66 results. If I type in "Convert to 3D Grid Property," I get 189 results. I've had to resort to just using the most important keyword to narrow down my search, and that really makes the search functionality unusable.

                      4 votes
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                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • Show SmartVote progress during poll

                        Admins cannot see SmartVote results until a poll is fully completed. Sometimes this can take a while if a clear winner has not emerged.

                        In some cases it would be helpful for admins to see which suggestions are near the top, even if they are not a clear winner yet.

                        2 votes
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                          1 comment  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Edit comments

                          Need to be able to edit comments

                          3 votes
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                            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ability to create own reports, flters and dashboards

                            Provide the ability for admins to create additional filters, reports and dashboards.

                            For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100

                            Similarly, allow the user to create their own dashboards using both OOTB and custom reports.

                            It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.

                            It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.

                            11 votes
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                              1 comment  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                            • Prototype mode

                              prototype mode

                              2 votes
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                                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                • Invert selection method under "activity"

                                  Under the user panel in the activity section you have to click on the items you don't want to display vs. the only item you want to see.

                                  I always have to unclick the things I don't want to see.

                                  1 vote
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                                    0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Invert selection method under "activity"

                                    Under the user panel in the activity section you have to click on the items you don't want to display vs. the only item you want to see.

                                    I always have to unclick the things I don't want to see.

                                    1 vote
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                                      0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Do not close Details window when clicking outside of it

                                      I absolutely hate the new "slide style" windows. It's way to easy to click outside of the window and dismiss it in the middle of typing an update and losing everything.

                                      1 vote
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                                        0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Completed ideas filtered out of searches

                                        I went to link a ticket to an idea, and it showed me oodles of completed ideas. That would be good as an option, but not in the default view. It should really separate out completed ideas.

                                        3 votes
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                                          1 comment  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Specially marked tickets/emails

                                          As a Community Manager there are a lot of tickets which I receive daily, but a lot of them are minor issues while the few, urgent ones get lost in the spam.

                                          I would like to be able to mark customers (a.k.a emails) which are more important, and tickets that concern transactions/account/security issues should be visibily marked so I can address those first.

                                          1 vote
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                                            0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
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