Product Management

How can we improve feedback management and help you make strategic product decisions?

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  1. "@" Functionality to Notify Specific Admins or Users of Notes or Comments

    We would like to be able when writing notes (in the admin console) to notify other product managers of something that may affect them or they need to be aware of.
    When responding to comments (in the end user console) we would like to be able to notify specific users that we have addressed their question or issue.
    By using the @ followed by the user email, this should send them a specific email notifying them that something is important to them. This also would help us reduce noise of how many emails administrators currently receive.

    8 votes
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      0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
    • Ideas Widget for Private Forums

      I have a private forum for a feature that is in beta. I would like to have a widget in this new feature that works with the private forum that I have configured for its beta feedback. I am currently working around this by having the widget create a ticket in a queue instead of a suggestion in a forum. I then evaluate the ticket and create a suggestion for it in the forum. Having the widget save suggestions directly to the forum would cut down on my workload and would also provide appropriate instant answers within the widget.

      116 votes
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        6 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • Provide the ability to display the ID of the Suggestion in the forum with the suggestion

        Provide the ability to display the ID of the Suggestion in the forum with the suggestion rather than having to point people to the ID in the URL. This helps when you are working with different systems and want to allow people to link to their ticketing systems where there is not automation.

        8 votes
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          1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • As a regular user,non admin, I want to get notified for any new idea on a project, so I can vote (or not) each time a new submission is done

          Without being admin, can I subscribe to any change in a specific project? Whenever a new idea is posted, I would like to look at it and vote for it or not if I agree with it.

          I believe with this notification, I will be able to contribute often. It will also allow non admins to participate if they wish to drive new developments.

          5 votes
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            0 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →
          • 4 votes
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              0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
            • Create Features that can contain multiple suggestions

              Currently, we can only have suggestions which do not map 1:1 to features that are being built. Add a feature section where suggestions can be tied to features.

              7 votes
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                0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
              • Ability to use the features inside the admin console inside iPhone Safari

                It'd be great if the site worked on iPhone Safari. When I'm mobile and see a new suggestion that's a duplicate it's super helpful to click the link in the mail, select Merge, then ... well at that point I can't finish, it doesn't fit on screen and isn't scrollable.

                2 votes
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                  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • 2 votes
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                    0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow convergence requests

                    The existing UserVoice system for feedback is dysfunctional. In very large communities with international customers, you end up with many "new ideas" that say the same thing (because people don't know how to search), and within those ideas, many describe what they need very poorly. This makes it very hard to track voting and gain traction. Due to community size, it can also be very hard for the feedback forum monitors to actively manage this.

                    I think this problem should be resolvable by the community itself. GitHub supports PRs to merge code into one code base - UserVoice should crowdsource…

                    8 votes
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                      0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Support custom VSO work item templates

                      1) They are using an Agile template in VSO. Some more context about this can be found in this previous issue: https://userville.atlassian.net/browse/OPS-522

                      When they try to push a UV suggestion to a VSO work item of the "Requirement" type, it gets stuck on "syncing" and never shows up in VSO: https://schlumberger.uservoice.com/admin/forums/420927-slm/suggestions/17630080-send-mail-vnex-task

                      https://cl.ly/1y1i18100z3B

                      I'm unable to reproduce this with an Agile template on our account. They seem to have a "Requirement" work item type, which I'm unable to reproduce on our VSO account.

                      3 votes
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                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • Display account supported ideas in contributor sidebar

                        When using the contributor sidebar, be able to pull up an account's supported suggestions, not just a user's.

                        4 votes
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                          1 comment  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Filter should have 'and' logic as default

                          To reduce the number ideas filtered by search, the keywords should be applied with 'and' logic by default.

                          At the moment, the number of findings increases if you add more key words.

                          But to make UserVoice a success, it's important to reduce the number of findings to come out with max 10-20 search results to allow the user to find already existing ones for voting instead of entering a new one.
                          If the search result exceeds 20+, it would be to time consuming for checking all the results and as result, UserVoice would end-up with redundant requests (idea) as in…

                          3 votes
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                            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • View content of messages sent to subscribers

                            After I send a message to subscribers, I am unable to see the content of the message I sent them to refer back to. I like using the UserVoice interface to do this to get analytics, however when following up I am disappointed that I cannot refer back to the text of my message.

                            3 votes
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                              0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • 5 votes
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                                1 comment  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • Custom HTML Editor Improvements

                                Improve the editor that is provided when working with custom HTML/CSS/JavaScript.

                                The current editor isn't that great and you need to work in a separate tool and then copy/paste.

                                1 vote
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                                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Provide Parent/Child relationship for Merged Items

                                  Merging ideas is fantastic but to have the idea merged as a comment isn't so good.

                                  Ideally, the merge should allow for a Parent/Child relationship i.e. both ideas continue as individual ideas rather than a comment of the other.

                                  1 vote
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                                    0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Quickly remove labels from list view

                                    From a list view, have the ability to remove labels quickly. Right now you need to open the labels and scroll to find the label to deselect it. Can we add a "X" to the label button in the list view to remove quickly (or something similar)?

                                    1 vote
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                                      0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Instant trial creation

                                      Instant trial creation so new potential users don't have to wait for far too long (this kills engagement)

                                      1 vote
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                                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Have away to set a followup date for tickets

                                        I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.

                                        3 votes
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                                          0 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Search field in merge window is tiny

                                          I like the new merge experience, but the search field is just teeny-tiny! Many times I have to perform multiple searches for duplicates and will change some of the terms used each time. It's annoying to do this in such a small field.

                                          1 vote
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                                            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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