Product Management

How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!

How can we improve feedback management and help you make strategic product decisions?

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  1. Allow a Client to see all feedback from their company

    It would be great to designate a user that can see all the feedback submitted by a particular company.

    24 votes
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      3 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • See the number of requests on a suggestion

      In the Feedback grid, you can see the number of comments or supporters on a suggestion.

      It would be useful for some use cases to also see the number of requests on a suggestion (could include multiple requests from the same user email address).

      8 votes
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        2 comments  ·  Analysis & Planning  ·  Flag idea as inappropriate…  ·  Admin →
      • Block new submissions and keep the voting option.

        Currently it was necessary to block new submissions, however we need to keep the voting option in the suggestions that have already been created.
        Would you be create this option?
        Thank you for your atention

        12 votes
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          0 comments  ·  Messaging Customers  ·  Flag idea as inappropriate…  ·  Admin →
        • Forum Access Permissions

          Have user permissions so that where some users have access to a forum, you can either allow them to read the forum, post in the forum, vote and comment, or a combination of these, rather than Open or Closed to all users with access.

          5 votes
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            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
          • GDPR Compliance

            The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe

            Enforcement date: 25 May 2018

            17 votes
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              0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
            • Remove irrelevant options from activity feed kabob options

              When you click the "kabob" option next to an item in an activity feed, you always get the same options.

              These include options for converting to a ticket, which is only done on suggestions and not on other objects in the activity feed, such as comments and requests.

              The options in the kabob should change depending on the object you are on.

              4 votes
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                0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
              • Search for ideas in sidebar without having to create a new idea

                I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.

                2 votes
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                  0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • Disable Anonymous Postings

                  We would really like to see the ability to disable 'Anonymous Users'. The knowledge base articles indicate that every user must provide an email, but that it is not checked nor is a display name necessary. Without the social contract of attributable posts, we invariably end up with a small collection of snide or non-constructive posts which then take valuable time to manage and re-mediate.

                  1 vote
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                    0 comments  ·  Managing Users & Accounts  ·  Flag idea as inappropriate…  ·  Admin →
                  • Attachments can be added in the Contributor Sidebar

                    When capturing customer requests through the sidebar, I would like to be able to upload an attachment.

                    15 votes
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                      0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Refresh MRR segment columns after import

                      After I do a big account import, you should automatically refresh segments. The MRR data seems to be cached and ends up being incorrect.

                      1 vote
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                        0 comments  ·  Features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Slack Integration - More information

                        Allow more information to be sent through Slack integration. The title is not enough and need at least the body of content as well.

                        1 vote
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                          0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow Users to select a Dark Theme

                          TL;DR Make a flip on the pages which lets you change to a dark theme like most sites have it.

                          2 votes
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                            0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • Microsoft Edge Support for the Contributor Sidebar

                            Please allow the addition and use of the Contributor Sidebar in Microsoft Edge.

                            1 vote
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                              0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • WYSIWYG table editor please, for knowledge base articles

                              Have a WYSIWYG table creator and editor for Knowledge Base articles so that clean and accessible tables can be created without having to code separately and import, making them time-consuming to update especially for those without knowledge of HTML.

                              1 vote
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                                0 comments  ·  Features  ·  Flag idea as inappropriate…  ·  Admin →
                              • 2 votes
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                                  1 comment  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                • Setting "None" status after responding with another status.

                                  Please restore the ability to select "None" for the status label after a status has been assigned. We respond to ideas using the "none" status to confirm that we've seen them, and to let users know that their idea is a good one, however - If I need to ask a question, I update with a different status for tracking purposes. And currently, if they respond to the question I ask, I'm unable to put the status back to "None" - I have to switch to the old uservoice interface in order to accomplish this, it's quite irritating.

                                  1 vote
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                                    0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thanks for reporting this and for the great explanation of your use-case. This is a bug that we will be addressing asap.
                                    FYI – there is a workaround. If you click the 3 dots next to the suggestion title (on the suggestion table or in the activity feed) and choose ‘Post Status Update’, it will allow you to pick ‘No Status’.

                                  • Have a "pricing" page

                                    Your website doesn't have a "pricing" page (either that, or it's intentionally hidden in an obscure place, but I would expect it to be in the dropdowns of the main, top menu)..

                                    It would be great if you would have something like that instead of "contact our sales team". No offense but I want to have a quick, rough estimate how much this would cost me, and I don't want to send emails around just for that. It's a common practice and an expected piece of information in 2017.

                                    5 votes
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                                      1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Quanto custa?

                                      Gostaria de saber quanto custa

                                      1 vote
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                                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Collecting Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Merge Tickets

                                          It'd be great to have the ability to merge tickets. Sometimes people respond and it's not part of the main thread. It's currently really difficult to track where that branched from and there's no way to merge it back into one discussion. Zendesk has a really good system for this.

                                          1 vote
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                                            0 comments  ·  Managing Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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